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A h k e l l N a t h a n
A-702, Marol Hill View, Military Road, Marol, Andheri (E), Mumbai – 400 059 +91 9930973330
ahkellrnathan@gmail.com
A multifaceted, solutions-focused,and customer/employee oriented Hospitality & Tourism Professional with 12
years of extensive operational management experience in a variety of environments
Education & Training
 Bachelor of Commerce (March 2005),Mumbai University
 Personality Development (March 2000) Indo- American Society
 Effective Public SpeakingCourse(October 2002) Sumances
Employment History
OperationsHead, Elder’sLife Care (ELC)-SouthWest,Mumbai
Nov 2015 - till date
Elder’s Life Care is a company focused on providingassistance in finding a number of services, specially tailored for
elders needs. This includes supportingthem in day to day household issues,engagingthem in many social and
cultural activities atthe comfort of their own home or findinga retirement home
Key responsibilities include:
HR Responsibilities
• Responsible for end to end recruitment i.e. screening resumes, identifying suitable candidates, scheduling
interviews, offer negotiations and on-boardingfor 7 Cities
• Vendor Management
Business Development Responsibilities
• Responsiblefor identifying,developing and maintainingrelationship with clients
• PlanningTour Itinerary
• Acquiringlongterm contracts with Senior Living Homes
Operations
• Setting up of call centers
• Data analysisfor Elder Homes
• Executing Marketing campaigns for Elder Homes
Achievements:
Secured contracts with Senior LivingHomes in 7 cities acrossIndia
BusinessHead, PVR Cinemas,Mumbai
October 2014 - September2015
PVR Cinemas is India’s largestand the most premium filmentertainment company with cinema screens spread
across 48 cities in India.
Key responsibilities included:
• Handling Operations (TargetOriented and Revenue Generating)
• Responsiblefor managinga team of 55 staff with an immediate team of 4 managers and supervisors

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• Trainingstaff to improve the quality of customer service
• AchievingMonthly targets on regular basis
Achievements:
 Exceeded the EBIDTA (Earnings Before Interest, Taxes, Depreciation and Amortization) hal f yearly target
by 43%
 Consistently exceeded SPH-(Spend per Head) target by over 40% by utilizing my leadership skills and
motivatingthe team on the floor
Duty Terminal Manager, Mumbai International Airport Ltd. (MIAL),GVK,Mumbai
October 2008-October 2014
MIAL (Mumbai International Airport Limited) is a special purposevehicleformed by GVK led consortiumalongwith
AAI (AirportAuthority of India) to operate and develop Mumbai Airport
Key responsibilities included:
• Guest Relations: Handlingof VVIP’s/ VIP’s / CIP’s and Ministers of State
• Audit: Conducting auditsuccessfully as per schedule.
• Co-ordination & liaison: Airlines and other departments of the airportensuringsmooth functioning.
• Training: Preparing and inducting the trainees of Avlon Aviation Academy/Fly High Aviation
Academy/Indian Aviation, which includes briefing of job profile/descriptions – assignment allocation as
per the brief.
• Recruitment: Interview Panelistfor PSE’s
• Supervision of Staff & Facilities at various levels at the Airport: Responsible for managing a team of 250
to 300 staff with an immediate team of 7 managers. Supervising staff, conducting passenger survey on
daily/weekly basis during audits, recording of any recommendations from passengers for providing better
services. Supervising all facilities in accordance to the high level of performance as laid out by the
management this includes ensuring no congestion at check in areas / arrival of baggage from aircraft to
the arrival area / ensuring not more than 10 passengers at any counters at any given time / etc.
• Reporting: Daily MIS Reporting after each shift with recommendations to the Senior Management team.
Certifications
• Civil Defense Training(BasicDisaster Relief)
• GVK Emergency Management and Research Institute(FirstAid Responder TrainingProgram)
• AED (Automated External Defibrillator) Training
• Power to Delight
• OHSAS (Occupational Health and Safety Assessment Series) 18001-2007Awareness Training
• AVSEC Training
• Partof Audit Assessment Team (ASO Audits, Internal Audits,ISO Audits, and ACI Audits) for my company.
Achievements
• Value Star award for Service excellence
• Best Employee of the month in Jan 2010.

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PassengerService Agent,National AviationServices(NAS),Kuwait
September2006 – August 2008
NASisan aviationservice providerspecializingingroundhandlingformultiple airlines
Key responsibilitiesincluded:
• Check in Services
• Arrival & TransitServices
• Passenger requiringspecial handling
• Customer Orientation & Handling
• Manpower allocation
• Leave planning
• Organizingon –the – job training
Certification
• New Employee Orientation Training,
• Customer Service training,
• Air Radio Communication Skills Training(94%)
• Basic Passenger Check-in Training(99%)
• British Airways - InsightPartI & II
• Document Fraud Trainingconducted by Home Officeof Border and Immigration Agency
Achievements
• Employee Appreciation letter given on accountof maintainingdesired quality standardson operational
activities & Customer handlingby from Airport Manager-Passenger Services
• Appreciation letter from the AirportManager of Etihad Airways acknowledgingmy overall performance
at the check in counter
CustomerService Assistant, JetAirways (Domestic& International Airlines)
July 2005 - June 2006
JetAirways-India’sPremiere International Airline whichprovidesyouwithone of the finest
experience acrossthe skies(Domestic/International)
Key responsibilitiesincluded:
• Guest Relations:atthe Club Premier Dept. (VIP & VVIP’s)
• Service control:Handlingof Flightcoupons
• Boardingclearance
• Supervision on Arrivals,Baggagemovements & Ramp handling
• Check-in passenger
Certifications& Trainings
• Basic Airporthandling
• Customer Service Excellence
• Sabre Qik check-in
• Telephone Etiquette Training
References available upon request