1. Rohit Mahtani Mob: +91-9158160774
Email: mahtanirohit86@gmail.com
______________________________________________________________________________
OBJECTIVE
To succeed in an environment of growth and excellence. Be a part of the team which provides me self development
along with job satisfaction which in turn helps me achieve organizational as well as personal goals.
PROFILE SUMMARY
 A Conversant professional with over 10 years of experience in:
Strategic Planning Operations Management Facilities Management
Guest Satisfaction People Management Client Relationship Management
 Proficient in achieving high customer satisfaction and recommending procedures to minimize the impact to
customer develop business rationale and benefits of any proposed changes.
 Excellent in overseeing staffing, performance appraisals and development of team, disciplining, scheduling and
monitoring performance in order to provide optimal guest satisfaction.
 Possess strong skills in ensuring proper implementation of policies towards promoting & protecting health,
safety and environment & organizational effectiveness
CORE COMPETENCIES
 Operations Management:
o Managing daily operations of the multiple units to achieve maximum efficiency in various operations .
o Implementing strategy for exceeding revenue budgets, increase footfalls and brand loyalty.
 Guest/Client Satisfaction:
o Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements &
customizing products & services to their needs.
o Providing training as well as motivating the front line staff to deliver 100% guest satisfaction.
 People Management/ Training:
o Managing administration, staffing, recruitment, performance review and appraisal, analyzing training
needs.
o Organizing and conducting practical training programs to enhance skills & motivational levels of medium
to large sized teams with professional backgrounds to be developed into multi skilled team members.
 Facility Management:
o Developing reports & annual plans to manage facilities as per organizational needs & parameters
o Ensuring effective maintenance of facilities including infrastructure, vendor contracts etc
ORGANISATIONAL EXPERIENCE
Allscripts May 2015 – Till Date
Allscripts is a publically traded America company that provides hospital management with Electronic Health Record
technology.
Support Analyst
 Resolving queries generated over software directly with the clients.
 Responsible for mentoring of new staff hired in the team.
 Received employee of the month within eight months of joining for consistently achieving set targets
& delivery of quality client satisfaction.
 Taking ownership of client escalations in absence of the manager, also proactively acknowledged such
clients to deliver timely resolution & maintain client relationships.
 Volunteered to handle the pilot practice of support team being available 24 by 7.

2. Rohit Mahtani Mob: +91-9158160774
Email: mahtanirohit86@gmail.com
______________________________________________________________________________
Tech Mahindra March 2014 – November 2014
Tech Mahindra, under the process of 3G is a global leader in telecom services. It is one of the pioneers of
telecommunications in the United Kingdom.
Customer Relations Advisor
 Meeting targets on sales with the existing customer base.
 Handled complex business queries including complaints and feedback: Supervise incoming queries on a
daily basis to monitor performance and prepare reports accordingly.
 Study and analyze market trends to create new opportunities & Prepare quarterly Business
Development Plan.
 Define loop holes in the work structure to provide impeccable quality.
 Define and follow up of quarterly targets and objectives.
Giftease Technologies Pvt. Ltd. June 2012 – December 2013
Giftease is a retail establishment that specializes in the sale of gift items of all ranges and categories, with a location
in Phoenix Marketcity, and an online presence through its website, where customers can order online and have their
gifts delivered anywhere in India, is a retail & online setup.
Customer Relations Manager & Operations
 Responsible for merchandising and sourcing of products, both for the store and the website
 Overlooked the set up of the warehouse and customer service department/in- house call centre.
 Part of the responsibilities included ensuring smooth sales and after sales service to enhance
customer service and increase revenue growth, training and development of staff on payroll.
 Was in charge of setting up of the store in Phoenix Marketcity, from layout to staffing and then
managed it for a few months, to make sure all issues were ironed out and the retail establishment was
running smoothly and efficiently
 Managing the catalogue for the website
 Set up the outsourced customer care team and have been in charge of the management and operations of
that ever since, along with management of overall operations for the company.
 Have been handling corporate and bulk orders for the company from all parts of India, from enquiry and
sourcing, to logistics and delivery.
 Overlooking, managing and driving online sales for the establishment.
H3G: Hutchison 3 Global Services July 2011 – June 2012
Hutchison 3 Global service is a global leader in telecom services. It is one of the pioneers of telecommunications in
the United Kingdom
Customer Service Executive
 Revenue generation and handling outbound calls targeting new customer base.

3. Rohit Mahtani Mob: +91-9158160774
Email: mahtanirohit86@gmail.com
______________________________________________________________________________
 Handled complex business queries including complaints and feedback: Supervised incoming queries on a
daily basis to monitor performance and prepare reports accordingly.
 Define and follow up of quarterly targets and objectives
Equator (BPO) May 2005 – February 2011
Equator is an Independent Home Appliance Company operating all over the US being one of the leading brands in
Home Appliances
Customer Relations Manager May 2008 – February 2011
 Was responsible for a team of 10 members and their performance.
 Conducted staff training on weekly basis
 Setting up targets for the sales team.
 Responsible for voice and accent training.
 Conducted training programs (company directed) for new recruits & existing employees to ensure
maximum output.
Customer Service Representative May 2005 – May 2008
 Was responsible of after sales customer service.
 Addressed all warranty related issues with prompt solutions.
 Provided necessary technical support to customers.
 Getting feedback from existing customers about products purchased.
 Reducing after sales costs to the company.
EDUCATION
04/2004 - 04/2007 Pune University, India
BACHELOR OF COMMERCE
08/2002 - 02/2004 Ness Wadia Collge, Pune, India
HIGHER SECONDARY OF STATE
PERSONAL DETAILS
Birthday
Status
Hobbies
Languages
29th
December, 1986
Single
Athletics
English, Hindi, Marathi