Raghav Mahat has over 15 years of experience in banking and finance, including his current role as Senior Relationship Advisor and Branch Manager at Beyond Bank Australia in Canberra since 2011. He has a proven track record of exceeding sales targets and managing branches. His previous roles include positions as Senior Mobile Relationship Consultant, Business Relationship Consultant, and Member Relationship Consultant at Beyond Bank Australia. He holds an MBA from Washington International University and has also worked as a Branch Manager and Night Manager at hotels in Australia, Nepal, and India.

1. Raghav Mahat (Roger)
Address: 29 Stang Place, Macgregor ACT 2615
Mob: 0434 087 971 (Personal)
Email: rmahat@outlook.com
Professional Summary
To place myself in a dynamic organisation whose culture and mission agree with
those of mine and where I can excel and best use my skills and talent. I thrive
under pressure and believe I can make a difference and help enhance the brand of
my new employer.
Employment History
Beyond Bank Australia, Canberra Aug 2011 to present
Senior Relationship Advisor (Branch Manager)
21 October 2015 – To Date
Responsible for overall branch management and all Mortgage Secured Loans.
Responsibilities:
 Day to Day Branch Management including handling customer complaints.
 Lead and mentor team towards achieving Branch target.
 Conduct monthly audit of the branch for management reporting.
 Responsible for all Home Loans.
 Interviewing customers to understand their requirement and offering best solution.
 Assessing and giving decisions on Home Loans for up to $700K. Submission required
only if discretion needs to be obtained.
 Collating and submitting of documents as required as per terms of loan conditions
 Liaise with stakeholder to ensure smooth loan funding process.
 Taking over problematic loans from other branches and ensure best outcome for
customers.
 Ensure KPI are met and targets achieved.
Key Achievements
 Successfully managed/retained problem loans
 Before October 2015, Branch’s overall performance was behind by approximately
30% in all YTD Targets.
 Since Oct 2015, Total Annual Lending Target is $18.0 mil. Already achieved with my
personal contribution of $8.0 million in Home Loan settlements. Also, additional
$31 million (my personal achievement) already pre-approved and at various stages
of funding.
 General Insurance referral target for the year was 190. We have already met the
target and exceeded by 25%
 85% of Annual MRI Target achieved. Target was 65 MRIs.

2. Senior Mobile Relationship Consultant
01 February 2015 – 20 October 2015
Responsible for all consumer mortgage lendings and Mobile support activities.
Responsibilities:
 Contracting Customer from internal/external referral sources
 Interviewing customers to understand their requirement and offering best solution.
 Assessing and submitting Home Loans
 Collating and submitting of documents as required as per terms of loan conditions
 Liaise with stakeholder to ensure smooth loan funding process.
 Taking over problematic loans from other branches and ensure best outcome for
customers.
 Ensure KPI are met and targets achieved.
Key Achievements
 Successfully managed/retained problem loans
 Total $5.0 million settlement in Home Loans for FY 2015-16 with additional $10.0
million already in pipeline.
 65% success in Insurance referrals
 45% success in MRI sales.
Business Relationship Consultant
16 March 2012 - 31 January 2015
Responsible for Smallbiz Lendings and support activities
Responsibilities:
 Servicing business and personal loan applications
 Data research, collection, and verification pertaining to loan applicants
 Stakeholder engagement and management throughout the lending cycle (Senior
Consultant, Customers, and third part data sources)
 Business Development – Achieving periodic targets while abiding by the company
policies
 Customer Relationship Management – Addressing the customer related issues
adeptly
 Developing monthly business reports for management review
Key achievements:
 Achieved sales target of $20.0 million
 20% growth in new business memberships

3. Member Relationship Consultant
16 March 2012 - 31 January 2013
Responsible for all Branch Lendings (Consumer)
Responsibilities:
 Assessing and submitting Personal, Vehicle & Home Loans
 Collating documents required and funding loans
 Opening Memberships
 Responsible for all queries related to Loan accounts and Term deposits.
Key achievements:
 18 Home Loans of which 11 were of ACT Land Rent Scheme.
 38 Personal and Vehicle Loans
 8 Mortgage Repayment Insurance –Home Loans
 18 Consumer Credit Insurances.
Hotel Pavilion on Northbourne
Night Manager
Feb 2009 to Jan 2011
Responsibilities:
 Ensuring customer satisfaction through strong interpersonal capabilities
 Team Management – Leading, coordinating and collaborating with the hotel staff
 Staff Training – Imparting trainings to the new joiners
 Working autonomously to make decisions pertaining to customer issues, workplace
issues
 Conducting daily Audits to ensure Data Integrity, Site Security, and Process
Adherence
 Daily financial data reconciliation and developing weekly finance reports
Qantas Valet, Sydney
Assistant Manager
Mar 2008 to Feb 2009
Responsibilities:
 Team Management – Coordinating and Collaborating with a team of 40 members at
any time
 Resolving customer issues and complaints while abiding by the company policies
 Preparing daily and weekly data reports for administration review
 Liaising with Valet Manager while managing daily administration at work, including
work management, roaster management, invoice management, and logistical
arrangements

4. Nepal Investment Bank, NEPAL
Branch Manager (Head of Credit)
Apr 2003 to Mar 2007
Responsibilities:
 Managing Retail and Corporate credit accounts of the bank
 Developing and maintaining PR with the SME’s and regional accounts
 Responding to escalated customer issues
 Planning branch budget, managing & monitoring administrative finance
 Staff management and work management among the team members
Education
Washington International University, London 2000
Master in Business Administration (Marketing)
EMPI Business School, New Delhi, India 1998
Graduate Studies in Entrepreneurial Management
Core Values and Skills
 Proficient in Customer services
 Problem Solving skills
 Close attention to details
 Diligent and contributing team player
 Potential to innovate and take initiatives
 Quick Learner
 Excellent Organizational Skills
 Interpersonal Skills
 Leadership skills
 Strong communication skills
Social Activities
 Coordinator of Nuwakot Rebuilt Group after 2015 Earthquake in Nepal
 Member of Australia Nepalese Friendship Society
 Recruiting volunteers for a Regional School Development Program (RSDP)
 Imparting Training and developing social skills among the volunteers
 Monitoring the fund collection process for RSDP
Referees
Supplied upon request.