1. SELENA MITCHELL
 1723 Larrabee Street, Chicago, IL 60614  312.515.0600  selenamitchell04@yahoo.com
~ PE N S I O N PR O C E S S O R ~
A R E A O F F O C U S : R E T I R E M E N T P E N S I O N B E N E F I T S
Q U A L I F I C A T I O N S P R O F I L E
Highly enthusiastic, skilled developer, and customer service driven professional, contributing immediately to
company strategic goals and objectives.
Concept-to-execution driver and accomplished professional, with a distinguished career in the pension benefits
industry and a solid reputation for driving organizational improvement performance. Equipped with over 25 years
of proven expertise in pension benefit management, succession planning and execution, employee training,
customer service focus, personnel supervision. Possess established reputation for assuming positions of increasing
responsibility and authority.
 Visionary leader with well-defined management expertise and powerful communication, organization,
problem solving, and analytical aptitude.
 Expert at establishing harmonious and productive relationships with employees, Union Membership,
executives, peers, and community within multiple industries.
 Noted for instilling common vision and motivation, leading teams toward overcoming organization-wide
challenges with timely solutions amidst difficult budget constraints.
C O R E S T R E N G T H S
Strong Organizational Skills
Pension Benefit Management
Adaptive Team Player
Active Listening Skills
Customer Service Expert
Best Practices and Process Improvements
Staff Development and Administration
Data Entry
Compliance with Pension Benefit Standards
Energetic Work Attitude
P R O F E S S I O N A L E X P E R I E N C E
UFCW MIDWEST BENEFITS FUND  Chicago, IL
Pension Processor Aug 1991–Present
Processing monthly pension checks, balancing pension payments to distribute accurate payments to retirees
promptly. Process and generate death benefit payments to beneficiaries on behalf of deceased retirees. Calculate
and generate pension payments for retirees and survivors. Maintain, translate, and offer knowledge of Collective
Bargaining Agreement contracts and Plan Document policies regarding members’ eligibility, payments, and
processing factors. Communicate all factor and procedure needs or issues to appropriate authority officials. Work
with company systems to ensure customers receive benefits accurately and on schedule, diligently complete all assigned
tasks. Assist members in understanding or finding solutions to policy issues or projected benefit amounts.
Notable Accomplishments:
• Promoted to a lead Pension Processor
• Promoted to lead trainer for Death Benefit disbursements and end of month pension financial calculation.
(United Food and Commercial Workers Midwest Benefits Fund).
• Successfully trained staff on company policies and end of the month transactions.
• Assisted in the management of the company database and verified, edited and modified members’
information.
• Assisted in integrating the first direct deposit system in the company.
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2. SELENA MITCHELL
 1723 Larrabee Street, Chicago, IL 60614  312.515.0600  selenamitchell04@yahoo.com
MIDLAND FINANCE  Chicago, IL
Collections Secretary/Assistant Switchboard Operator Apr 1989–Jul 1991
Communicated with customers by typing letters, such as wage assignments, past due and resolution letters.
Advised customers on resource tools they can use to resolve issues. Took loan applications over the phone to
generate revenue for the company. Assisted and relieved the Switchboard Operator as needed directing calls to
appropriate personnel.
E D U C A T I O N
BACHELORS OF SCIENCE: BUSINESS MANAGEMENT: November 2012
University of Phoenix  Chicago, IL
DIPLOMA OF MASSAGE THERAPY: RELAXATION/SPORT MASSAGE: June 2003
Chicago School of Massage Therapy  Chicago, IL
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Access)
Internet Applications
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