1. Rodrigo Almeida
Rua t-37, 40129 apt2304
Goiania-Goias
Brasil
Fone: +55(62) 99245858
e-mail:r.almeida2@icloud.com
Languages:
English: Native or bilingual proficiency
French: Good
Spanish: Bllingual proficiency
Portuguese: Native or bilingual proficiency
Synthesis.
Highly versatile, flexible, innovative and enthusiastic, which has a
considerable amount of knowledge on the management administrative
procedures. Strong field of English language, given the experiences of 15
years in Europe, 10 of them in the United Kingdom (London).
A quick learner that can absorb new ideas and has experience in
coordinating, planning and management of people.
Organized, with a proven ability to work proactively.
Mr.Almeida now looking for a career opportunity with a company that will
allow you to develop your skills and potential.
Professionalhistory.
National sales manager at MPL Industry
Tasks and responsibilities.
• Support in developing the company's strategic plan.
• Managing around 30 people nationwide.
• Develop Strategic Plan of the Department of Sales.
• Prepare budgets.
• Establish commercial policy and procedures for sales activities.
• Research and analyze trends, economic and financial factors of the market.
• Monitor company's participation and or products on the market, monitoring the
performance of the competition.
• Help develop new products or services.
• Decide on prices and promotions.
• Analyze and monitor customer satisfaction level, solving complaints from customers
and consumers.

2. • Manage human resources, dimensioning team, defining job profiles, examining
resumes, interviewing candidates.
• Manage and coordinate the work of sellers, managing teams, delegating assignments,
demanding results and evaluating performance.
• Formulate the sales incentive plan.
• Detect training needs and professional training of the sales team.
• Manage the execution of sales activities
• Manage financial and material resources of the sales department.
• Establish and monitor targets and performance indicators
• Plan and monitor institutional campaigns, advertising and sales
• Plan and conduct events (fairs, conventions, congresses, seminars)
• Engage in relations with the media, government agencies, professional associations,
associations etc, following public issues (laws, decrees, public opinion), assisting in
contacts with the various public relations the company, including press and
representing the public company
• Create programs and customer loyalty actions
• Implement customer care services and After Sales.
• Monitor relationships with key customers.
• Evaluate media performance as the advertising campaigns and corporate image.
Jan 2012/ Jane 2015 MSM & AJP Representações.Comercial Representative of
DUDALINA SA/ GUESS / MOOB/ IODICE / in the Goiás- Mato Grosso-Mato Grosso
do sul_ Distrito Federal States fo Brasil.
Opening new customers.
• Monitoring the customer portfolio.
• Plan visits, facilitate the exchange of sales information between customers and the
company.
• Monitor and evaluate the performance of processes related to management / customer
service, such as (order management, logistics and distribution, through the business
review).
• Encourage and assist the client in developing own business plan and in setting the goal.
• Create the actions and activities to boost sales and create added values in relation to
the company and the distributor / customer training, developing and motivating
salespeople and employees of our clients.
BMW MOTORS. London 10/2005-01/2011

3. Distribution coordinator Manager and After sales
• Managing the supply of 40 stores BMW in England.
• Managing the delivery of cars to customers in the BMW WORLD
program in England-UK
• Management of drivers ensuring they provide a first class service
to clients BMW WORD.
• Migration of new logistics operator with 27% reduction in the cost of
the operation.
•Implementation of quality model ensured byBMW WORLD study.
•Monitoran danalyze operational transport interms of shipment
and delivery.
•Manage returns.
•Maintain and monitor levels of quality BMW WORLDWIDE costumer
satisfaction.
•Research projects within the warehouse.
•Management and relocation of employees, management of
25 members.
•Planning, execution and distribution new routes(road, sea and air).
Translate live meetings in between BMW offices around the Europe.
(English/Spanish/Portuguese).
• Administered all activities of After sales team, hired and trained
employees according to company policies.
• Determined After Sales business objectives and ensured optimal services
for clients.
• Documented customer issues and ensured resolution as soon as
possible.
• Coordinated with safety and security department and ensured compliance
to all policies and procedures.
• Managed a neat and clean area according to internal and external
standards, Performed all activities for store such as opening and closing.
Excel Executive. London02/2002-10/2005
Hub Logistics /Distribution manager
• Dispatch jobs to resigned drivers via computer software (DA-MERCURE-
CORDIC). Allocated next day jobs for designed driver.
• Controlling a fleet of 80+ cars on executive circuit.
• Book live new jobs and book schedule jobs on computer system.
• Dealing with a very large number of costumer’s reservations.
• Dealing with a very large number of costumer’s complains.
• Update customer complaints procedure in accordance with company
quality,
• record and monitor customer, recommend corrective action, answer e-
mails
• related to price, price check
• Configure, update and improve all the practices to the customer

4. service tools (FAQ), automatic responses gathering feedback,
email campaigns and general update, retaining and growing
database of potential and existing customers.
Googreen cars London 10/2000-02/2002
Dispatch controller / fleet office coordinator.
• Dispatch jobs to a driver via computer softwarer (DA-MERCURE-CORDIC).
Allocated next day jobs for designed driver.
• Controlling a fleet of 50+ cars on shift on executive circuit.
• Book live new jobs and book schedule jobs on computer system.
• Dealing with a very large number of costumer’s reservations.
• Dealing with a very large number of costumer’s complains.
• Update customer complaints procedure in accordance with company quality,
record and monitor customer, recommend corrective action, answer e-mails
related to price, price check.
• Review drivers all the time making sure that they delivering a higher
costumer service relations and making sure that they know the routes about.
• Make sure that all employees are update to work with they personal documents
according government legislation.
• Make sure that all company vehicles are updating with service and taxes
• according the government legislation.
• Daily management of the fleet office. Drivers and vehicles.
• Running fleet office and constant hire employees according with the company
needs (driver’s-telephonist-coordinator’s) all related operations
• and training then to how to use the company system.
• Constant update software relating all delivers and drivers.
• Constant updates on the system related costumer complains, signatures and
• comments.
Management costumer service relations operations (about 9 employees).
• Configure, update and improve all the practices to the customer
service tools (FAQ), automatic responses gathering feedback, email
campaigns and general update, retaining and growing database of potential
and existing custom.

5. Academics Information.
University.
Logistics.
Stonebridg University
Stonebridge house, ocean view Road, Bude, Cornwall,
8ST 23EX, England
Professional degrees
BMW motors worldwide costumer service satisfaction one world.
BMW headquarters.
Bayerische MotorenWerke
AG, Petuelring
130D‐80788
MUNICH‐GERMANY.
BMW motors first class costumer relations/ After sales.
BMW headquarters.
Bayerische MotorenWerke
AG, Petuelring
130D‐80788
MUNICH‐GERMANY.

6. Academics Information.
University.
Logistics.
Stonebridg University
Stonebridge house, ocean view Road, Bude, Cornwall,
8ST 23EX, England
Professional degrees
BMW motors worldwide costumer service satisfaction one world.
BMW headquarters.
Bayerische MotorenWerke
AG, Petuelring
130D‐80788
MUNICH‐GERMANY.
BMW motors first class costumer relations/ After sales.
BMW headquarters.
Bayerische MotorenWerke
AG, Petuelring
130D‐80788
MUNICH‐GERMANY.