Diana Gutierrez's resume as December 2015.

1. __________________________________________________________________________________________________________
Diana V. Gutierrez
11018 NW 47th
Terrace
Doral, Florida 33178
Mobile: 305-546-8168 Email: dianavictoria@hotmail.com
OPERATIONS MANAGER FOR USA AND LATIN AMERICA
 S a l e s – F L T – P r o c u r e m e n t – I n v e n t o r y M a n a g e m e n t s - W a r e h o u s i n g  E R P
I M P L E M E N T A T I O N
A multi-skilled, key team player possessing a wealth of multi-disciplinary experience including sales,
operations/production, administration, logistics, warehouse management, customer service and
supervisory abilities and extensive experience in the implementation of an ERP. Well accustomed to
working under pressure with tight budgets and schedules. Possesses strong leadership and team building
skills. Utilizes an excellent approach to problem solving through the establishment of new systems,
making existing systems more efficient, maximizing resources, and promoting change. Now looking for a
position within a similar role or an exciting opportunity that offers career progression.
__________________________________________________________________________________________________________
I N T E R N A T I O N A L AR E A S O F EX P E R T I S E
• Direct Sales Domestic & Export • Operational sales issues • Procurement / cost savings/ SAP
• Implementation of SAP R3 • Financial control • Team leadership
• Implementation of SAP ByD
•
• Materials handling / FLT driver • Health and Safety Awareness
• Closing Strategies • JIT / Sigma processing • Inventory control Management
•• Sales and Distribution • Import / Export Management • SAP/ Material Management
PR O F E S S I O N A L EX P E R I E N C E A N D SI G N I F I C A N T AC H I E V E M E N T S
ISTC International Security & Trading Corp
WWW.ISTCCORP.COM ISTC is dedicated to providing the best security solutions to our customers
with a team of certificated professionals in the various fields of security. We have stablished
presence throughout Latin America with offices in Miami, Mexico, Costa Rica, Colombia, Brazil,
Argentina, Panama, and Chile
OPERATIONS MANAGER FOR USA AND LATIN AMERICA 2015-PRESENT
I’M IN CHARGE OF PROCUREMENT, WAREHOUSE, CUSTOMER SERVICE AND OPERATIONS OF THE HQ AND
THE OFFICES IN LATIN AMERICA.
DUTIES:
• MANAGING A TEAM IN A BUSY WORK ENVIRONMENT.
• ANALYSING CONTRACTS, ENSURING THAT THEY BALANCE VALUE AND RISK
• ESTABLISH AND IMPLEMENT DEPARTMENT POLICIES, GOALS, OBJECTIVES, AND PROCEDURES
• ESTABLISH AND IMPLEMENT HUMAN RESOURCES POLICIES AND PROCEDURES
• CREATING, MANAGING AND ANALYSING PERFORMANCE DATA AND OTHER INFORMATION
• ENCOURAGING, IDENTIFYING AND DEVELOPING BEST PRACTICE STRATEGY
• ENSURING COMPLIANCE TO ALL ENVIRONMENTAL HEALTH & SAFETY GOALS & OBJECTIVES.
• PRODUCING OPERATIONS MANUAL WHICH DEFINE HOW THE BUSINESS IS TO BE RUN
• • IMPLEMENTATION OF THE ERP BUSINESS BY DESIGN FOR THE HQ AND THE OFFICES IN LATIN
AMERICA FOR ALL THE AREAS, CRM, SALES, MATERIAL MANAGEMENT, DISTRIBUTION, WAREHOUSE,
LOGISTICS AND FINANCIAL.
PROJECT:
SUCCESSFUL IMPLEMENTATION OF BUSINESS BY DESIGN ERP BY SAP FOR ALL THE COMPANY AREAS SALES,
LOGISTICS, PROCUREMENT AND ACCOUNTING. FOR ISTC MIAMI, FLORIDA USA. 2015

2. PR O F E S S I O N A L EX P E R I E N C E A N D SI G N I F I C A N T AC H I E V E M E N T S
Came Americas Automation LLC a company of
WWW.CAMEGROUP.COM world leader in the access automation industry
OPERATIONS MANAGER 2007 – 2015
Working within this multi-disciplined role, mainly responsible for (as part of the management team)
sales operations, distribution, production, inventory control, warehousing, customer services,
managing general office procedures, shipping, health and safety.
Responsible for the following departments: Sales Operations, Procurement and Logistics
SALES – DOMESTIC-EXPORT
• In house direct sales to domestic and Latin American customers
• Administration of key customers (house account)
• Advanced negotiation and sales skills
• Presentations & Proposals
• Closing Strategies
• Contract Administrator
• Introduction of new product to a market (Latin America and North America)
• Providing operational and sales support for new subsidiaries in Latin America.
• Deep knowledge of company products, services, support, and technology.
• Transferring data from customer schedules and creating in-house work schedules.
• Preparation and monitoring of special BID
• Financial analysis of special projects
• Dealing with all customer requests, requirements, complaints etc.
• Analysing manufacturing and material availability to meet customer demand.
• Using sales and distribution modules in SAP ERP.
SALES MANAGEMENT
• Responsible for the day to day operations of the Customer Service staff: preparing quotes,
processing customer purchase orders, interacting with customers face-to-face, determining
needs, problem solving, supply, etc. RMA.
• Responsible for the planning and organization of the sales operations.
• Experienced in the preparation, implementation and completion of special projects.
• Meeting sales targets annually within set budgets and determining profit/loss.
• Implementation of standing procedures for customer service for our offices in the United States
and Latin America.
• Implementation of Sales and Distribution modules from SAP ERP and KPI
• Increasing gross margin 25 to 30%.
• In charge of Sales Reports
LOGISTICS / DISTRIBUTION / PROCUREMENT:
• Responsible for in-bound and out-bound shipments.
• Optimized store holding - JIT. In a complex administrative role, managing an inventory of $2.5
million through computer databases. Anticipating and responding to demand patterns using
computer models.
• Procurement of resources and product distribution.
• Disposal of equipment and materials.
• Improving daily despatch accuracy from approx. 85% to 99.5%
Procurement:
• In charge of providing required items in accordance with the four “basic rights”: right quality,
right price, right place and right time. SAP MRP
• Implementation of MRP models for the Unites States and other subsidiaries in Latin America.
• Products Sales Report
• Procurement Reports ABC
• Optimizing the “Total Cost of Ownership”.
Warehouse Management:

3. • Responsible for the day-to-day operations of a 27,700 sq. ft warehouse and a fast moving
inventory which consists of 1629 item headings encompassing motor transport, technical,
general stores, engines and ancillary equipment.
• Helped re-build the warehouse while integrating a new computerised stores system and
establishing the most efficient layout.
• Introduced the Standing Operating Procedures and Technical Procedures for the warehouse.
Implemented these procedures at our office in Florida and our subsidiaries in Latin America.
• Increased efficiency of the warehouse, stock control and dispatch by rescheduling and
prioritising workloads.
• Reduced monthly issue inabilities from 30 to 2-3 and a first time strike rate of 98.5% was
reached.
• Introduced technical training, health & safety awareness, and quality meeting on a weekly basis.
• Increased overall efficiency of stock control and dispatch.
• In charge alongside the Financial Department in the reduction of excess inventory.
• In charge of the Bill of Material (BOM) for productions of the assembly line in addition to work
orders for tech and Assembly line area. Using Material Management in SAP ERP
• Responsible for the Inventory control & Cycle count.
• Responsible for the physical integrity of the inventory.
• Increased stocktaking accuracy levels to 0.001%
• Implementation of Warehouse Management System in SAP ERP
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PR O F E S S I O N A L EX P E R I E N C E A N D AC H I E V E M E N T S ( C O N T I N U E D )
CA R E E R SU M M A R Y
Operation Manager Optima Medical Equipment, Miami, Florida 1996 -2007
• Sales Management: Responsible for processing customer and subsidiary orders, complaints and
RMAs.
• Logistics/Distribution / Procurement: Responsible for the production department’s transport,
logistics supply and re-supply, goods-in and out, export documentation, production schedules
and customer support.
• Procurement and Sales Management: Primarily responsible for responding and fulfilling
international bids for medical equipment in Latin America. Increased the number of providers in
the United States, Asia and Europe increasing profit margin to 150%.
• WAREHOUSE MANAGEMENT: Responsible for the day-to-day operations of a 10,000 sq. ft warehouse
and a fast moving inventory which consists of 850 item headings encompassing motor transport,
technical, general stores, engines and ancillary equipment.
Procurement Manager Servimedic, Miami-Florida 1990 –1996
Junior Purchasing and Logistics
Representative
Hefaco International, Miami-Florida 1989 –1990
Education:
• 1984 – 1988 Universidad Santa Maria La Antigua, Panama Rep. of Panama. 4 years Finance
• 2011 Training in sales, distribution, procurement, warehousing and material management
(including production i.e. manufacturing processes) for SAP Enterprise Resource Planning (ERP) –
CAME Consulting
• 2012 Distribution and Logistics- Miami Dade College
• 2012 Leadership and Management Team- Miami Dade College
• 2013 Supply Chain Management Certification- Florida International University
• 2015 Human Resources Management Certification-Florida International University
• 2015 As Administrator and responsible of the implementation of the ERP Business by Design I
received training in Sales, CRM, Procurement, Logistics and Finance in all the Work Centers by
Dintec.
Languages and others:
• Fluent in English and Spanish
• Experience working with Microsoft Office, QuickBooks, AdvancePro (Module of Management of
Inventory), CRM Dynamic from Microsoft, SAP ERP all the Logistics Module including: sales, distribution,
procurement, material management (including production i.e. manufacturing processes), warehousing

4. and shipping. Business by Design SAP For CRM, Sales, Material Management, Financial and Logistics.
Lisa Warehouse Management, Automation of a warehouse.
Preferable that you have earned a Bachelor’s Degree in Business, Supply Chain/Logistics or related field,
but we will consider a candidate with significant, related experience. You need to have at least five to
eight years of progressively responsible experience in a related operations management function. Hands
on related warehouse experience are highly desired. Bilingual in Spanish considered a strong plus.
Results and values are what matter. Ultimately, establishing and building relationships, the ability to
develop talent and teams, setting and communicating direction, integrity & commitment to excellence
while ensuring a safe and inclusive work environment equals success. Strong analytical skills, an acute
eye for finite details, planning, facilitation, and problem solving are but a few of the critical skills
needed in this chaotic environment.
Our Leaders Can…
•Drive and influence change through communication at all levels
•Visualize/Strategize– leaders need to point the way and develop compelling plans
•Focus on Results – leaders must have a bias for action and be relentless about getting things done
•Exhibit Sound Judgment - a great differentiator – it seems you either have it or you don’t
•Share Passion/Optimism– who doesn’t want to work for someone who exudes positive energy?
•Build Winning Teams– great leaders hire and surround themselves with great talent
•Care For & reputation for growing talent
•Embrace Accountability - leaders have to accept and create a culture of accountability