1. NICHOLAS YOUNG
7400 Kidmore Court | Lanham, MD 20706
301-832-5350 | Nicholas.Young0719@gmail.com
TECHNICIAL SKILLS
Operating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003
Software Applications: SharePoint 2013,2010 & 2003 MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint,
Word); Norton Ghost; installing drivers; Active Directory; SharePoint Designer, Metalogix
Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad
laptops; HP printers; general computer builds and repairs; hardware installations and swaps; general networking experience
(running cables, troubleshooting connections, activating ports)
Others: Clerical skills; data entry; help desk: escalation and documentation on ticketing system, customer service support (email,
phone, and in person); web authoring and publishing: basic html, basic blogs & wikis, SharePoint; BlackBerry configuration; basic
understanding of database and SQL; leadership experience
Certifications: Working towards CompTIA A+ Certification
EMPLOYMENT
Department of Agriculture (Apextech)
SharePoint Specialist Feb 2015- Present
• Migrated up to 130 sites weekly from SharePoint 2003 to SharePoint 2013 using Metalogix
• Responsible for site administration on all SharePoint farms. (2003.2010,&2013)
• Reconfigured site permissions
• Validated all migrated content
• Communicated with users on migration process
• Customized page layouts using SharePoint Designer
• Deleted sites no longer being maintained by users
• Worked in a team environment & collaborated with team to complete tasks
Commissioned Corps of the U.S. Public Health Service Aug - Nov 2014
Helpdesk Analyst
• Resolved 40 to 50 tickets using the Oracle software ticketing system
• Assisted end users with password resets and account lockouts.
• Configured and setup Dell PC's throughout the Commissioned Corps office.
DC Housing Authority April 2014
Help Desk Admin
• Provided stock gap analysis of critical network security vulnerabilities.
• Worked in team environment deploying network security patches.
ECS October
2013
Hello Desk Scheduler
• Assisted over 50 users a day via phone to schedule them for Windows 7 migration.
• Escalted tickets from end users with the Bomgar software.
The Potomac School August 2013
Help Desk Analyst
• Re imaged over 50 Lenovo Laptops a day using the GhostCast Server Software for the upcoming school year
• Added/Dropped local profiles to and from the Potomac School's domain
• Responsible for configuring & moving workstations for staff members
Care First Blue Cross Blue Shield Jan. 2013-July 2013
Desktop Support Analyst Intern
• Resolve 20 tickets daily using Service and Request Tracking System Software

2. • Responsible for configuring workstations and setting up PC's
• Re-image over 25 computers weekly using the GhostCast Server Software
• Troubleshoot and resolve hardware issues with customers on dell computers
• Assisted over 500 end users at the Care First location
• Helped assist LAN Team on Windows 7 Rollout
• Administered to Create & Terminate end users through On Board/Off Board process in SharePoint
• Assisted users remotely using Micorsoft Lync
EDUCATION & TRAINING
Year Up, National Capital Region, a Partner of Northern Virginia Community College Graduation: July 2013
• Enrolled in a one-year career development institute, through which students can earn a six-month corporate or
government internship and college credit following six months of rigorous technical and professional training
• Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional skills,
personal finance, and customer service
• Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included advanced
networking, repair, and troubleshooting skills as well as critical thinking skills
Prince George's Community College Aug. 2009 – May 2011; Aug. 2013 – Dec
2013
• Working towards associates degree - Concentrating on Computer Engineering