1. AKASH GUPTA
Mobile : 9641244066/9800411655
Email : akashjigupta21@
gmail.com
Present Address:
Prafulla Nagar
Champasari Road
P.O: Pradhan Nagar
Dist- Darjeeling
West Bengal 734003
Permanent Address:
Tista Bazar D.I.Fund
P.O.:Tista Bridge
P.S: Kalimpong
Dist- Darjeeling
West Bengal 734312
Personal Profile:
Date of Birth : 21-Oct-1990
Father’s Name : Gopal ji Prasad
Sex
Nationality
: Male
: Indian
Marital Status : Single
Language
Known
: English, Hindi,
Nepali, & Bengali
Mobility : I have no problem
To relocate.
Objective
To seek a challenging career and to be a part of an organization
where there is ample opportunity, development and that offers
security and professional growth while being resourceful,
innovative and flexible.
Key Skills & Strengths
• Energetic nature, Enthusiastic and always positive
attitude towards being professional.
• Logically handling tough situations and being part of a
solution rather than being a part of the problem.
• Desirous of being challenging.
Educational Qualification
• B.SC (IT) from North Bengal University in the year
2012 with 53.8%.
• Higher Secondary (10+2) from WBCHSE in the year
2008 with 49.4%.
• Madhyamik (10th
Standard) from WBBSE in the year
2006 with 65%.
Professional Qualification :
• Completed JCHNP course from Jetking.
Work Experience :
Current Employer : Acute Informatics Pvt. Ltd
Payroll Partner : Acute Informatics Pvt. Ltd. (Authorized
Partner of Wipro)
Client Name: Shoppers Stop Ltd.(UnderWipro Infotech
Domain)
Designation: DL1 Engineer
Duration: 16th
December, 2013 to till date.
Job Responsibilities :
• Application Management – ORAPOS, WINDSS, AS400 &
Plutus, MS Office, Trend Micro 10.6, Seagull, Tivoli End
Point Manager etc.
• Linux base KIOSK device handling, Upgrading KIOSK
BIOS
• Windows Embedded POS machines handling.
• Desktop Management – Installation, troubleshooting &
maintenance of all desktop, laptop of different make &
model.
CURRICULAM VITAE

2. • Network Printer primary level diagnosis and troubleshooting.
• Setting up Aruba device.
• Mail Management –MS Outlook Client.
• HP Access Point Primary level diagnosis and troubleshooting.
• Asset Management – Maintain total IT assets on an IMAC Portal & update it as per requirements,
Reflection in Centralized console, Disposal of Dead Assets.
• Backup Management – Handling Of IOMEGA device
• Projector primary level diagnosis and troubleshooting.
• Project Management – IOS upgrade and Patch implementation.
• Vendor management – Co ordination with BackOffice, Inventory admin, Network Team and
Helpdesk to short out Vendor related problem.
• Antivirus Management – This deliverable ensures and enables effective Virus Control Mechanism by
applying and updating the antivirus software provided by Shoppers stop IT department on all the
Servers, desktops, POS and laptops.
• Server Management – Ensure all the servers are working fine by doing the regular tuning of the
servers.
• Monitoring Day-to-Day calls to meet specified norms on resolution time and closure of calls.
• Managing and maintaining network and system.
• Installing configuring and troubleshooting Windows XP, Windows 7, Windows 8.1 in Desktop and
Microsoft POS Ready 2009 in POS.
• Installing configuring and troubleshooting MS Outlook 2007 and MS Outlook 2010.
• Installing, configuring and troubleshooting software.
• Vendor Management (In case of PC , Printer , Hand scanner, Inventory Scanner, POS Hardware
fault).
• Server primary level diagnosis and troubleshooting.
• Check function of EPABX and create HOT line numbers through Digital Phone.
• Taking care of sale updating in Server WINDSS database day to day.
• Configuring ORAPOS billing application on POS.
• Daily Cash out and EOD process.
Previous Employer : Jetking
Designation: Lab Assistance
Duration : 3rd
June 2013 to 13th
December 2013
Job Responsibilities :
• Assembling and disassembling of computers.
• Installation & Configuration of System Software.
• Maintaining lab before starting the classes.
• Installing different Operating System (Windows XP, Windows 7,Windows Server 2008 R2,Red Hat
Linux 6.0)
• Configuration of PC-Hardware Peripherals. Devices and their respective Drivers. System up
gradation.
• Format and Partition .System Transfer and Back up.
• Virus protection using antivirus Software.
• Repair of faults & testing, Troubleshooting and Fault diagnosis using diagnostic tool.
• Assembling of PC.
• Configuring desktops for online exams.
• Assembling and disassembling of computers.

3. Technical Skills :
• Computer Hardware and Networking.
(a) Troubleshooting hardware and software problems.
(b) Installing and configuring the peripherals, components and drivers.
(c) Installing software and application to user standard.
(d) Configuring and troubleshooting desktops, laptops and servers. Installed Hard disks,
CD Drives, Power supply unit, Network card, Video graphics card, Hard disk
controller card on PC systems, etc.
(e) Setting up LAN cable.
(f) Configuring Wireless Router (Belkin).
(g) Internet Sharing and Printer sharing.
(h) PC Desktop Support and Troubleshooting
• Operating System –
Windows [XP, vista, 7, 8, Server 2008 & R2] ,LINUX [Red hat]
(a) Desktop, Laptop, Server Maintenance and TroubleshootVarious method of Installation
(CD Boot, USB, Network Installation)
(b) Windows 7 Up gradation and Migration.
(c) Software related troubleshooting.
• Windows Server 2008 and 2008-R2
a) Knowledge about various Roles and Features.
b) Knowledge in configuring DNS, DHCP, Routing knowledge (VPN, NAT)
c) Configuring Server 2008 and Monitoring, Managing Objects and Groups etc.
• Sound knowledge in Cisco Systems
a) Knowledge in Routing and Routed Protocol. (OSPF, IGRP, RIP v1 and v2, EIGRP,
etc.)
b) Knowledge on CISCO Router and Switches.
c) Basic knowledge on routing configuration.
d) DHCP, NAT/PAT Configuration, VPN configuration.
e) Wireless LAN configuration.
• Red Hat Enterprise Linux 6.0 Configure
(a) GNOME environment, Shell.
(b) Linux Permissions, Disk Management.
(c) Package Management (RPM, YUM)
(d) Sharing file (SAMBA, NFS) ETC.
Extra Curriculum
• Participated in school quiz competition, cricket, and football.
Hobbies
• Playing cricket, travelling, net surfing and listening to music.
Declaration
I do hereby declare that all the statements mentioned above are true to the best of my knowledge and belief.
Place :Siliguri
Date : __ - __-2014 AKASH GUPTA
(signature)