1. RIYAS C S
SEMESTER-IV
BSc.H&HA
ROLL NO:144448

2.  The Indian Hotel Company Limited{IHCL} and its subsidiaries are collectively
known as Taj Hotels Resorts and Palaces.
 Recognised as one of Asia’s largest and finest hotel company.
 Incorporated by the founder of the Tata Group, Mr. Jamsetji N.Tata, the company
opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903.
 Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an
additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan,
Sri Lanka, Africa.

3. THE GATEWAY HOTEL
RESIDENCY ROAD BANGALORE
 An Iconic Hotel located in the “Heart of the city”.
 Welcomed its first guest in 1989.
 The Hotel was brought under the brand Gateway in 2008 when Taj Group of hotels
decided to launch a new brand catering to the emerging set of contemporary
travelers.
 Celebrating its Silver Jubilee Anniversary this Year.
 Offering Highest Standard of QUALITY, SERVICE,& STYLE.
 Ideal venue for Business, Conference, Reception,& Special Occasions.
 35 Km from Bengaluru International Airport .
 6 Km from City Railway Station.
 18 Km from International Techno park.

4. Facilities:-
 98 rooms including 4 suites.
 Wi-Fi enabled.
 ITV in Superior & Executive Rooms and Suites.
 32” LCD & DVD Players in all rooms.
 Electronic safe equipped to store and charge a laptop.
 Mini-bar including Kingfisher beer, Miranda, 7up, Pepsi,
apple/mango/orange juice
 Dual-line telephone with voicemail and speaker phone.
 24/7 Room Service, Laundry & Business Center
 Foreign Currency Exchange
 Active Studio (GYM/Spa/Steam bath)
 Swimming pool
 Doctor on call

5. FRONT OFFICE  The most important department in the hotel
- Nerve for hotel operation
- Interface between hotel and its Guest
 Guide decisions of Guest for choosing their Hotel
 Share information about Room rates and availability
 Provide the information about the services of the Hotel
 Room Allocation and Room key provision
 Provide porter assistance for luggage
 Collection / leaving messages, leave & pick keys,
problem solving
 Settle bills at the time of check-out
First
impression
is the last
impression

6. Various Sections Of Front Office
 Switchboard(operator)-Taking and Routing Calls
 Reservations - Bookings
 Reception - Welcome and registering of guests
 Concierge - Answering visitor’s questions, handling
car hire, entertainment requirements.
 Cashier - Receiving guest payments and processing
other transactions
 Uniform Staff – Luggage porters, lift attendants,
garage attendants etc.

7. Front Office Department
 Front Office department operates 24 hours
 Three main shifts In Front Office Department :-
Morning – Day shift
7 AM to 4 PM
Day – Evening Shift
1 PM to 10 PM
Night Shift
10 PM to 7 AM

8. Duties Of Front Office Personnel's
FRONT OFFICE MANAGER
 Direct and coordinate the activities of front office
 Perform the function of a link between management and front office
employees
 Evaluate the job performance of each front office employee
 Maintains working relationships and communicates with all
departments.
 Maintains master key control.
 Verifies that accurate room status information is maintained and
properly communicated.
 Resolves guest problems quickly, efficiently, and courteously
 Reviews and completes credit limit report.
 Works within the allocated budget for the front office.
•.

9. GUEST CYCLE
 The guest cycle
describes the activities
that each guest passes
by from the moment
he/she calls to
communicate a
reservation inquiry till
he/she depart from the
hotel.

10. FRONT OFFICE ORGANIZATION CHART

11. Standard Room
Superior Room
Executive Room
Executive Suites

12. Food & Beverage Outlets
Karavali {Best Of Coast}
GAD {Gateway All Day}
Sphyre{BAR}
Deli Counter{Pastry shop}

13. COORDINATION WITH OTHER DEPARTMENTS

14. CONCLUSION
From my project I clearly learn about Hospitality Industry. I think I
gathered more knowledge in my industrial exposure period training
and about all the departments and complete Operation of The
GATEWAY HOTEL Bangalore. In this training period, I was interested in
FRONT OFFICE. I also learnt housekeeping , Food & Beverage Service
and Food Production during this training period. Now I am able to
handle the guests coming to the hotel. Being directly at various
situations during the training, it helped me to gain confidence to solve
guest of problem that may arise in future. I have also observed the
different types of working conditions in THE GATEWAY HOTEL
Bangalore.

15. THANK YOU