Chapter 10         Heart-of-the-House    Management II: Plant, Grounds,      Energy, Accounting, and           Procurement...
Competencies for              Heart-of-the-House Management II     1. Describe the purpose and organization of the        ...
Competencies for              Heart-of-the-House Management II                                (continued)     1. Identify ...
Engineering vs. Maintenance          • Engineering deals with the planning, design,            construction, and managemen...
Physical Plant Organization                   •     Electrical—heat, light, and power                   •     Plumbing    ...
Tasks Commonly Assigned to          Repair and Maintenance Personnel          • Handling routine work orders from housekee...
Three Basic Objectives                          of Preventive Maintenance                                • Capital returns...
Preventive Maintenance                                    Recordkeeping                                 •   Equipment inve...
Resort Areas Typically Covered                      by a Resort’s Grounds                      Maintenance Program        ...
Objectives of Resort Grounds                             Maintenance          1. To maintain the attractiveness of a green...
Grounds Maintenance Functions                • Maintaining trees, shrubs, flowers, lawns, etc.                • Maintainin...
Grounds Maintenance Functions                                   (continued)              • Maintaining recreational areas ...
Factors to Consider When                 Choosing Surface Materials for                    Roads, Walkways, Etc.          ...
Approaches to       Controlling/Reducing Energy Costs             • Utility audits             • Energy audits            ...
Energy Conservation/Cost Control                  Program Activities                                •   Data collection   ...
Green Energy Systems                                •   Heat recovery systems                                •   Cogenerat...
Accounting Records                                  •   Guest ledger                                  •   City ledger     ...
Computer Applications for Resort                     Accounting                    •     Payroll                    •     ...
Internal Control Procedures          • Separate purchasing activities from receiving            activities          • Keep...
Internal Control Procedures                                     (continued)                 • Obtain competitive bids when...
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Chapter 10

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Heart of House Mg II

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Chapter 10

  1. 1. Chapter 10 Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Procurement World of Resorts: From Development to Management Third Edition (424TXT or 424CIN)© 2010, Educational Institute
  2. 2. Competencies for Heart-of-the-House Management II 1. Describe the purpose and organization of the engineering and maintenance department. 2. Identify and describe the many elements and concerns of plant maintenance, including electrical, plumbing, HVAC, and refrigeration systems; vehicle and equipment maintenance; and working with contractors. 3. Discuss the importance and objectives of preventive maintenance and explain the elements needed to implement a preventive maintenance program effectively.© 2010, Educational Institute (continued) 2
  3. 3. Competencies for Heart-of-the-House Management II (continued) 1. Identify and describe the areas and issues that grounds maintenance and landscaping must address. 2. Identify tools, procedures, programs, and systems that contribute to energy conservation and cost control. 3. Describe the responsibilities, tools, and organization of a resort’s accounting department. 4. Outline the critical role and responsibilities of a resort’s procurement department and the control procedures needed to protect purchased goods.© 2010, Educational Institute 3
  4. 4. Engineering vs. Maintenance • Engineering deals with the planning, design, construction, and management of a resort’s physical structures and energy/mechanical systems • Maintenance keeps a resort’s engineering system in peak condition and its facilities in good repair© 2010, Educational Institute 4
  5. 5. Physical Plant Organization • Electrical—heat, light, and power • Plumbing • Ventilation and air conditioning • Refrigeration • General repairs and maintenance • Grounds, roads, and pathways • Recreational facilities • Mechanical power, vehicles, and equipment • Construction and renovation© 2010, Educational Institute 5
  6. 6. Tasks Commonly Assigned to Repair and Maintenance Personnel • Handling routine work orders from housekeeping and other units • Maintaining and cleaning buildings • Painting exteriors and interiors • Repairing and refinishing walls, ceilings, and floors • Refurbishing and repairing furniture and fixtures • Setting up exhibits for meetings and conventions • Handling minor interior/exterior construction • Repairing equipment • Installing furnishings • Maintaining grounds© 2010, Educational Institute 6
  7. 7. Three Basic Objectives of Preventive Maintenance • Capital returns • System reliability • Operating efficiency© 2010, Educational Institute 7
  8. 8. Preventive Maintenance Recordkeeping • Equipment inventory records • Maintenance schedules • Maintenance logs • Departmental reports© 2010, Educational Institute 8
  9. 9. Resort Areas Typically Covered by a Resort’s Grounds Maintenance Program • Approach areas • Vehicular and pedestrian traffic routes • Service areas • Outdoor recreational areas • Natural scenic areas • Artificial scenic attractions© 2010, Educational Institute 9
  10. 10. Objectives of Resort Grounds Maintenance 1. To maintain the attractiveness of a green environment surrounding buildings and recreational facilities 2. To ensure that the resort’s grounds remain safe, secure, and accessible to all users© 2010, Educational Institute 10
  11. 11. Grounds Maintenance Functions • Maintaining trees, shrubs, flowers, lawns, etc. • Maintaining driveways and interior roadways • Maintaining ornamental water features • Maintaining outdoor activity areas • Upgrading irrigation systems and replacing greenery when needed • Maintaining an on-premises nursery • Operating/overseeing pest control programs© 2010, Educational Institute (continued) 11
  12. 12. Grounds Maintenance Functions (continued) • Maintaining recreational areas • Maintaining fountains and water displays • Organizing nature activities • Policing trails, beaches, scenic spots, and other outdoor areas near the resort • Participating in community environmental planning and programs • Monitoring grounds-related news© 2010, Educational Institute 12
  13. 13. Factors to Consider When Choosing Surface Materials for Roads, Walkways, Etc. • Prevailing weather conditions • Level and patterns of traffic • Commercial vehicles • Maintenance • Widths of passageways© 2010, Educational Institute 13
  14. 14. Approaches to Controlling/Reducing Energy Costs • Utility audits • Energy audits • Energy conservation/cost control management© 2010, Educational Institute 14
  15. 15. Energy Conservation/Cost Control Program Activities • Data collection • Analysis • Training • Operational review • Monitoring • Management review • Capital analysis© 2010, Educational Institute 15
  16. 16. Green Energy Systems • Heat recovery systems • Cogeneration/trigeneration systems • Wind energy • Solar energy© 2010, Educational Institute 16
  17. 17. Accounting Records • Guest ledger • City ledger • Special journals • General ledger • Financial statements • Information reports© 2010, Educational Institute 17
  18. 18. Computer Applications for Resort Accounting • Payroll • Inventory • Accounts payable and exception reporting • General ledger© 2010, Educational Institute 18
  19. 19. Internal Control Procedures • Separate purchasing activities from receiving activities • Keep inventories under lock with strict key control • Issue only upon receipt of authorized requisitions • Perform surprise audits of inventory and inventory records • Establish a code of ethics • Impose penalties for breach of purchasing code • Qualify employees and vendors involved with procurement© 2010, Educational Institute (continued) 19
  20. 20. Internal Control Procedures (continued) • Obtain competitive bids when possible • Pay periodic visits to vendors to check quality/price • Require operating departments to evaluate products in use and report products that don’t conform to specifications/requirements© 2010, Educational Institute 20

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