1. KATELYN RIORDAN
244 West Crest Drive -- Cincinnati, Ohio -- 45215
Phone: (513) 390-3229
Email: katieriordan58@gmail.com
BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION
Ohio University, Athens, Ohio
Major: Marketing
Minor: Retail Merchandising and Fashion Product Development
Integrated Business Cluster, Ohio University, Athens, Ohio
 Created an external analysis and positioned NBC Universal, The Walt Disney Company and Netflix.
 Developed a feasibility study for a wellness center located in Indianapolis, Indiana.
 Determined consulting recommendations for rebuilding a forging company out of bankruptcy.
EXPERIENCE
NORDSTROM
Cincinnati, Ohio
Retail Management Intern 6/2015 to 8/2015
 Generated $42,000 in competitive commission based sales in a 6 week period by building strong customer relationships and
thorough follow ups
 Accumulated the highest sales volume out of all summer interns
 Responsible for updating daily sales data for coworkers while keeping them motivated and promoting healthy competition.
 Exposed to management responsibilities such as using the call out tool to the regional manager as well as Nordstrom Buyers.
GLOBAL CONSULTING PROGRAM: LEROY MERLIN
Thessaloniki, Greece
Intern, International Consultant 05/2014 to 06/2014
 Operated in a cross-cultural team consulting for Leroy Merlin to solve authentic, multifaceted business problems such as
improving the customer experience.
 Adapted to language barriers in weekly meetings with the client.
 Created and distributed 300 surveys to gather data on customer satisfaction.
 Presented findings to store management using power point and excel.
VONDERHAARS CATERING
Cincinnati, Ohio
Administrative Support 06/2007 to 12/2014
 Prepare proposals for clients in a timely and efficient manner.
 Sell and consult clients on services at annual wedding shows.
 Ensure events go above and beyond customer satisfaction by maintaining professionalism and strong communication between
client and coworkers throughout the event.
OHIO UNIVERSITY
Athens, Ohio
Student Worker 08/2012 to 05/2015
 Assisted professors in scanning, filing and emailing documents to students and other faculty within the university
 Responsible for directing incoming calls to appropriate extensions.
 Organized and Scheduled appointments for advising meetings with students and faculty.
NORDSTROM
Cincinnati, Ohio
Sales Associate 05/2013 to 08/2013
 Created personal appointments where I styled women from casualto business wear by listening to customer needs.
 Collaborated with coworkers to cross sell between departments to meet department goals.
 Responsible for following up with customers to make sure they were beyond satisfied with Nordstrom services via phone and
email.
ORGANIZATIONS
Delta Gamma Fraternity, Active Member 09/2011 to Present
 Leader of creative committee which helped plan and execute Delta Gammas 21st
Anniversary Celebration
EDUCATION