1. LUKE GEFELL
3147 Broadway Apt #12 , New York City , NY 10027 | C: 804-380-9344 | gefellla@vcu.edu
Summary
I am a talented customer service professional skilled at balancing customer needs and company goals. I can effectively
build loyalty and long-term relationships with customers while achieving sales numbers. I am a personable and deadline-driven
individual who thrives in a fast-paced environment. A solid team player who offers a positive and cooperative
attitude.
Education
Bachelor of Arts: History 2014
Virginia Commonwealth University Richmond, VA, United States of America
GPA 3.4/ 4.0
Skills
Cold calling Customer account organization
Salesforce Generate meetings
Microsoft Office Prospecting
Experience
Sales Origination Associate 08/2014 to Current
ZocDoc New York City, NY
Identified prospective customers using lead generation methods and performing an average of 100 cold calls per
day.
Participated in various incentive programs and contests designed to support achievement of production goals.
Provided accurate and appropriate information in response to customer inquiries.
Diligently updated SalesForce information on doctor's offices in a clean up project requiring an average of 160
cold calls per day.
Managed inbound calls from doctors who received letters from ZocDoc.
Server 02/2012 to 04/2014
The Tobacco Company Restaurant Richmond, VA
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Assisted customers with store and product complaints; guaranteed positive customer experiences and resolved
all customer complaints.
Regularly sought opportunities to up sell and add on additional merchandise.
Server 04/2003 to 01/2012
The Hill City Chop House Richmond, VA
Recommended and helped customers select merchandise based on their needs.
Participated in various incentive programs and contests designed to support achievement of production goals.
Prevented store losses using awareness, attention to detail and integrity.
References
Rick Poole, General Manager
The Tobacco Company Restaurant
Office: (804) 782-9555 ext. 205
Email: Rickpoole@dinetcr.com
(former supervisor)