1. CURRICULUM VITAE OF RICKY SHAUN DEVENNY
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CURRICULUM VITAE
OF
RICKY SHAUN DEVENNY
2. CURRICULUM VITAE OF RICKY SHAUN DEVENNY
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CURRICULUM VITAE
PERSONAL DETAILS
First Name: Ricky Shaun
Surname: Devenny
Home Address: 24 Churchill Ave,
Primrose Hill
Germiston
Telephone Number: 081 799 3348
Cell Number: 081 799 3348
Additional Contact Numbers: Ms. T Landman 084 403 6140
Age: 23 Years
Date of Birth: 17-05-1991
Nationality: South African
Id Number: 910517 5037 08 2
Marital Status: Single
No. Of Dependents: None
Home Language: English
Other Languages: Afrikaans
Transport: Valid Drivers License
Hobbies: Soccer and professional pool, Music and
dancing. Gym and bettering my health
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EDUCATION
High School : Primrose High School
Highest Standard Attained: Grade 12 (Matric)
Dates: 2005-2009
Subjects: o English o Afrikaans
o Mathematics o Electrical Technology
o Science
o Engineering & Graphic
Design
o Life Orientation
I have my own Business run with a partner Preolin
Govender herewith is my Facebook page if you
require further information
https://www.facebook.com/rdevenny
I hope I get to hear from you
Thank-You
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EMPLOYMENT HISTORY
Employer : RAM Hand to Hand Couriers
Position : CSD (Customer Service Agent) / Team
Leader of National Call Center (Head
office) (Promoted)
Dates of Service : 6th
June 2013 to current
Duties : Position: CSD (Customer Service Agent)
Taking calls tracking parcels
-different statuses
Updating arrangements and resolving
queries
Verifying client information
Following up with clients
Additional duties:
Acting Team leader;
Assist with Irate clients assisting other
agents with more complex
arrangements/clients
Leasing with other department to ensure
expectations are met
Dealing with Hellopeter Complaints on
RAMs Account (Nationally)
Assisting the manager wherever possible
Position: Team Leader of National Call
Center (Head office) (Promoted)
Conducting assessments of all staff calls
and mail etiquette – service standards.
Handling of all irate clients.
Response on RAMs Hellopeter complaints
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– investigate and reports completed.
Discipline of all staff ensuring procedures
and regulations are followed.
Time and attendance.
Delegation of shifts and overtime.
Communicating with other HUBs in
regards to follow ups and arrangements
made on any orders.
Ensuring that all returns are validated on
our systems/tracking site.
Monitoring of call queuing system to
ensure calls are handled timeously and that
clients are not kept in the queue until a
point of abandonment.
1st
in the chain of command in a call center
of 14 agents.
Train all new staff.
Also interviewed all candidates personally
for the call center (when hiring).
Any further tasks passed on by
management as I learn fast and handle
responsibility well!
Call Centre Capacity - 900 – 1200 calls per
day on average
Note: Started as an agent and in 7 months
received a promotion.
Reference : Raheed Hoosen (Supervisor)
011 977 5000
Lulu – Manager
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EMPLOYMENT HISTORY
Employer : PolyComp (Pty) Ltd
Position : HOD for technical and service department
Dates of Service : 03rd
May 2012 – 20th
August 2012
Duties : Incoming repairs delegation
Quote for all incoming repairs required
In-house Technicians. Signs and repairs
task delegation and monitoring
External Technicians, manage routes,
customers and spares as well as monitor
progress of each technician
Monitoring the usage and condition of
company cellphones and vehicles
Management of invoices and filling.
Complete control of 19 staff (Technicians)
Overview of workmanship
Reason for leaving : Salary was not stable (Fluctuated)
Reference : Louise – HR Department
011 609 2770
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EMPLOYMENT HISTORY
Employer : Shoprite Head Office
(House & Home / OK Furniture Division)
Position : IT Help Desk and then moved to Website &
Accounts Application
Dates of Service : 2008 School holidays on contract Dec & Jan
2009 School holidays July
2009 School holidays Dec and Jan on contact
2010 September 1st
to 31st
Jan
Duties : Account and credit applications
Movement of stock and delivery of goods to
customers
Background checks for fraudulent customers
Processing deals through Pre ITC to Central
Granting department
The above was when working on the website
of OK Furniture
Log problems as well as doing follow ups on
repairs on computers with system errors
IT consulting with all 320 stores of OK
Furniture and House & Home – printers,
networks, cpu’s and monitors. Fax machines
all on call logging system and working in
connection with phone lines Di Data and CEB
Maintenance
Reason for leaving : No room for growth. Looking for better
opportunities
Reference : Marcia
076 923 1880
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EMPLOYMENT HISTORY
Employer : Planet Entertainment Venue
Position : Manager and Events Coordinator
Duties : Managing the venue on 4 nights a week this
includes; cash ups, ATM handling, staff
management and more.
Events coordinator – this was a 24/7
responsibility coming up with fresh ideas;
Eg: Comedy nights, pool competitions,
dance nights, poker nights and any means
of attracting customers.
Along with that, creating the necessary
advertising material for each event used on
Facebook page, which I was in control of,
slide shows on monitors situated in the club
and advertising boards, pamphlets etc.
Also being present before, during and after
events to ensure smooth running and
successful event.
Reason for leaving : Salary not able to support me financially and
not covering monthly expenses.
Reference : James – Main Business Owner
082 855 2855
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INTRODUCTION
I am a person that works very well under pressure. I endeavor to succeed in anything I set my
mind to. I enjoy working on computers I understand different operations and have install and
uninstall various programs on a personal level. I have worked on Microsoft Office (Word, Excel)
but also very willing to learn any new technology given to me. I always strive to get myself
further than expected. I would like to further my studies after Matric to aim to become a success
in the field I am exposed to in my work place. I have always shared an interest in Customer relations
as well as sales, and find the idea of commission appealing as your efforts are reflected in your
salary. I am still young but I am looking for a company where I can grow and learn, as I get
older. I am trustworthy and very capable of keeping your company’s image, name and ethics in
high stead. I am also a sociable person, which allows me to communicate well, and provide great
customer service. I tend to get along very well with my peers and friends, and find meeting new
people interesting, and enlightening.
My main goal is to find employment where I can learn, develop and master a skill and begin to
build a life as a young South African.
Please feel free to contact me should you require me to meet with yourself or if you have any
Questions
Thanking you in advance for your consideration.
