1. John Ndhlovo
Personal Attributes and Profile
I am a dedicated, hardworking, loyal and trustworthy person. I am willing to
learn new ideas and develop my career. I firmly believe that it is the employee's responsibility to
improve the standards, work ethics and increase output in the company he/she works for. I am
determined to add significant value to any company I will work for in the
coming years.

2. John Ndhlovo
14 Linda Street, 3034/118 Naturena Ext 21
Naturena, 2064
+27 79 626 1110
+27 83 212 1903
ndhlovojohn@gmail.com
Name : John Ndhlovo
Date of birth : 27 October 1993
ID Number : 9310275472086
Gender : Male
Marital status : Single
Nationality : South African
Health : Excellent; Non smoker
Interest & Activities : Drawing, Football, Music and Keeping Fit
Objective
Willing to work hard and ensure that I acquire a lot of positive skills and experience as possible,
while enabling further personal and professional development.

3. EDUCATION
Vuwani Secondary School : 2010
Highest Qualification : Grade12
TERTIARY QUALIFICATION
Financial Management – National Certificate N4, N5 and N6
Central Johannesburg College (FET)
OTHER QUALIFICATION(S)
Short term insurance (In Progress)
First Level Regulatory Exam: Representatives (RE05)
Achievements
Financial Accounting N6, Cost and Management Accounting N6, Pastel Payroll, Pastel Partner,
MS Excel
Work and Experience
March 2014 – August 2015, MTN, Insurance Experiential Training Student
- Take calls on the Insurance Huntline and resolve queries
- Receive andhandle inboundcallsfromcustomersinquiringonclaimsprocess,andadvise
clientsaccordingly
- Refernon-insurance relatedqueriestorelevantdepartments
September 2015 – February 2016, MTN, Administrator: Insurance Claims
- Assessmentof claimsinaccordance withthe Insurance policydocument
- Perform all relevant tasks related to insurance claims, applications and cancellations
administration
- Process Proof of excess payments
- Provide telephonic, written or fax feedback to customers
- Assist clients with queries relating to incorrect billing for insurance
- Deal with clients once they have been notified of acceptance or rejection of applications
and claims

4. March 2016 – December 2016, MTN, Administrator: Insurance Corporate Claims
- Receive e-mails from Account managers on insurance claims logged
- Verify / reconcile and capture customer and claim details on Insurance Systems
- Validate policy with claim description of incidents
- Approve or decline claim on Insurance Systems and Claims Manager
- Faxing of any application, cancellation or claim forms as well as assisting with
quotations for corporate clients
- Liaising with Account managers and Administrators with regards to all Insurance related
issues
- Dealing with queries on various insurance mailboxes and Action Manager
- Stand in for Supervisor when requested
- Provide weekly reports to account managers and account administrators
Other Skills
Telephone Etiquette, Computer Literate with competent knowledge of Microsoft office,
Internet & Email.
References
Name : Ms. Day Maluleke – MTN Insurance Manager
Contact : +27 83 200 4584
Email : Day.Maluleke@mtn.com
Name : Mr. Ndumiso Magubane – MTN Insurance Supervisor
Contact: +27 83 212 5151
Email : Ndumiso.Magubane@mtn.com
Name : Ms. Zaihda Kuhn – MTN Insurance Supervisor
Contact : +27 83 200 2792
Email : Zaihda.Kuhn@mtn.com
Name : Mr. Mailula SE, Lecture, HOD, Central Johannesburg College
Contact : +27 78 105 8512
+27 11 643 8422