A concept that routinely is brought up in leadership and performance discussions, Emotional Intelligence is a key to unlocking your personal growth and the direction your company could go. Rich will define and discuss the implications of conscious improvement in the four main elements of emotional intelligence: Self-Awareness, Self-Management, Social Awareness and Relationship Management. In this presentation, he will discuss several real scenario examples of how certain behaviors might have you patting yourself on the back calling yourself "#1 Boss" while the effect may have great employees opening up job searches. Rich will provide critical strategies to get the best out of your company and your individual happiness by getting the best out of yourself.
10. Self Awareness
• In tune with moods, feelings and emotions
• Emotions influence thoughts and decisions
• Impact of feelings on outward displays and
behaviors
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11. Self Management
• Effectively manage their emotions
• Move on quickly from adverse events
• Implement strategies to maintain positivity
• Cope better with high stress and demands
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12. Social Awareness
• Recognize the emotional state of others
(even if they do not feel the same way)
• Listening and observing are the most
important elements
• Lead interactions
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13. Relationship Management
• Awareness of self and others emotions to
manage interactions successfully
• Clear communication
• Finds true value in connections
• Optimal when stress is managed effectively
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15. Problems for Low EQ?
• Communication failure caused 70% of
serious adverse health outcomes
• Doctors interrupt their patients after 18
seconds
• 2/3 of patients leave the hospital without
ever being told their official diagnosis
Source: The Joint Commission
16. Characteristics of High EQ Leader
• Admit and learn from mistakes
• Keep emotions in check
• Listen as much or more than they talk
• Take criticism well
• Calm under pressure
• Resolve conflict
17. Benefits
of High EQ
• 90% of top performers
possess a high EQ
• Contributes to 58% of their
positive job performance
• High EQ = $29k a year
higher
18. How to Increase Your
EQ
• Awareness of your emotions
• Identify triggers
• Set time for problem solving
• Observe body language
• Explain your decision making
• Take feedback more positively
• Open door/Accessibility