eq

1. Emotional Intelligence
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Hands up if you felt
this way recently…..
Anxious
Frustrated
Annoyed
Irritated
Angry
Lonely
Disillusioned
Tired
Sad
Take your hand
down if those
feelings resulted in
any of these…
Poor Communications
Wasted Time
Stress
Poor Teamwork
Headaches
Sleeplessness
Muscle Tension
Physical Problems
Emotions are DATA

3. E – motion = energy in motion
Einstein said it…
“We use only 10% of our brain”
Quran
“Allah gave you a brain –
but it’s up to you to learn how to use it”
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DATA
…an organized response
to people and events.
What are Emotions ?
This response can include changes in our:
• Physiology
• Thoughts
• Relationships

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What is EI ?
“The capacity for recognizing
our own feelings and those of
others, for motivating ourselves,
for managing emotions well -
in ourselves and in our
relationships.”
Dr Daniel Goleman
Author of Emotional Intelligence

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The Normal Curve
68%
16% each

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Why Good People Quit their Job?
The primary reason that people
choose to leave their job is……
- Gallup Survey
…because they have a
poor relationship with their boss

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Daniel Goleman’s benchmark model
What is EQ Conceptually?
Self-
Awareness
Self-
Management
Relationship
Management
Social
Awareness
What I See What I Do
Social Competence
Personal Competence

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Self-Awareness
Your ability to accurately recognize your
emotions as they happen and understand
your general tendencies for responding to
different people and situations.
1.

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Self-Management
Using your awareness of your emotions to
choose what you say and do - to positively
direct your behavior.
2.

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2. Self-
Management  Can I manage my
emotions and behavior
to a positive outcome?

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Self-Management Strategies
Don’t Ignore it
Admit what’s happening
First
Slow down
Buy some time to think
Second

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Social Awareness
Recognizing and understanding the
emotions and moods of other individuals
and entire groups of people.
3.

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3. Social
Awareness  Can I sense and
accurately identify your
emotions and tendencies
as I interact with you or a
group?

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Social Awareness Strategies
What’s Below The Surface?
Behaviour
Clothing
Language
Gender
Age
Religion
Job Title

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Learn
About
Differences
Social Awareness Strategies

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LISTEN:
• What is said
• How it is said
WATCH:
• Behaviour
Social Awareness Strategies

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See The Whole Picture
Don’t grasp onto
one observation.
It may not be the
whole story.
Social Awareness Strategies
Take a 6 second
pause
-
so you respond
instead of react

20. Empathy
 What is empathy?
 Is it a good or bad thing to “cry in a
movie”?
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Social Awareness Strategies

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Relationship
Management
Using self-awareness, self-management
and social awareness as you relate to other
people for specific purposes over time.
4.

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4. Relationship
Management
 Can I manage the
interaction I have
with others
constructively and to
a positive outcome?
Integrates the previous
three EQ skills

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Learn the Anatomy of
Working Relationships
Your
Needs
What’s Required
of Us
Their
Needs
Relationship Management

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1. Better understand others
2. Provide helpful feedback
3. Communicate - communication is the response you get
4. Identify problems before they escalate
5. Make better decisions
6. See and seize opportunities
The Whole Picture
allows you to…

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I inspire and influence people when I -
1. Am flexible.
2. Listen to complaints and ideas objectively.
3. Find ways to recognise and reward good work.
4. Provide regular sources of information.
5. Strive to improve working conditions.
6. Involve everyone, as appropriate, in decision making.
7. Provide opportunities for advancement.
8. Build loyalty to the organisation.
9. Praise good performance publicly.
10. Counsel poor performers privately.
11. Nurture a sense of shared values in team players.
12. Give feedback, performance appraisals as motivation.
13. Share my knowledge.
14. Make sure each person feels important.