1. POPPY S. WHITE
509.270.7991 | poppyswhite@icloud.com | www.linkedin.com/in/poppyswhite
Professional Profile
Resourceful management professionalskilled in maintaining diverse partnerships. Strategically
focused producer of results based on customer feedback. Articulate communicator of post-event
data analysis; provides accessibility to complex strategies. Performance driven individual adaptable
to varied environments, teams and missions.
Core Qualifications
 Strategic planning
 Remote logistics coordination
 International partner management
 Project management
 Budget management
 Crisis resolution
 Training specialist
 Customer insight collection, analysis,
and strategy
 Survey development and deployment
 Confident and seasoned public speaker
Event management
Professional Experience
People to People Ambassador Programs – Spokane, WA Sept 2003 to Aug 2015
Program Manager, International Travel Programs (Mar 2009 – Aug 2015)
DUTIES
 Research | Design | Develop | Deliver – international programs for more than 80,000 participants
 Analyze | Maintain | Enhance – educational experiences for more than 10 years
 Organize | Operate - leadership conferences for students from around the world
 Create | Negotiate | Preserve – contracts and budgets for more than 50 programs
 Assess | Design | Plan | Facilitate | Deliver – training and improvements for 500+ volunteers
annually
 Inspect | Evaluate | Impact – quality of product delivery for more than 150 travel itineraries
annually; report results to senior executives and management team
 Create | Format | Distribute – professional documents for internal and external use
 Assess risk | Execute quick decisions – in the case of customer/product delivery incidents in high
pressure situations
 Contribute | Liaise | Lead – strategic cross-departmentalcommittee strategically focused on
customer insights
 Develop | Deploy | Analyze – 50,000 electronic surveys from 4 different and distinct customer bases
annually
 Prioritize | Manage | Meet – aggressive deadlines for multiple projects with complex deliverables
ACCOMPLISHMENTS
 Increased Net Promoter® score from 49% to 64% for European travel region over 4 years while
maintaining budgetary standards of the company.
 Developed a comprehensive post-product delivery review system that allowed a 360º analysis of the
international product that was adopted as the standard for all product lines across the business until
the company closed.
 Assumed managerial responsibility for a disgruntled and disenchanted employee in 2012 and worked
to understand the employee’s personal and professional challenges. Together with the employee we
created a goal development plan and the business saw a shift in the employee’s demeanor and
professional performance. I continued to guide and mentor this employee through the development
plan, recalibrating as necessary, and she met her goal in fall of 2014 by receiving a promotion she
had been working toward.

2. Program Manager, Domestic Leadership Conferences (Mar 2007 – Feb 2009)
DUTIES
 Plan | Execute – domestic leadership conferences for 100-1,200 participants per conference
 Select | Train | Mentor | Supervise | Evaluate – 100+ staff annually
 Research | Design | Develop – leadership curriculum and conference content for diverse student
body
 Foster | Maintain | Advance – meaningful partnerships with vendors and university staff on campus’
such as Johns Hopkins University, Colorado State University and Stanford University
 Identify | Implement – efficiencies in business processes through partnership with the Technology
department
ACCOMPLISHMENTS
 Recalibrated the entire curriculum for high school leadership conferences impacting 4,000+
students. Speakers, personality assessments, exercises, and activities were all transformed resulting
in substantial satisfaction scores from teachers and students year over year.
Program Coordinator, Domestic Leadership Conferences (Sept 2004 – Feb 2007)
DUTIES
 Organize | Arrange | Secure - meals, service projects and activities for youth conferences.
 Prepare| Enhance - presentations, evaluations, and training for internal and external customers
 Develop | Format | Publish | Distribute – manuals for site coordination by conference staff
ACCOMPLISHMENTS
 As assigned by the Vice President of the company I used my organization and analytical skills to
create a process flow of all forms cycling through all departments and product lines detailing
ownership and lifecycle in an effort to identify inefficiencies in the customer communication cycle
to the betterment of the business.
Program Specialist, World Leadership Forum/Conferences Support (Sept 2003 – Sept 2004)
DUTIES
 Create | Maintain - spreadsheets using advanced Excel functions to manage customer information
 Identify | Solution – inefficiencies in customer information data
 Construct | Disseminate – Access database in response to customer information inefficiencies
 Support | Assist – Program Managers in the performance of their duties
ACCOMPLISHMENTS
 When I began my tenure with this company there was very limited customer information
management taking place for the 400 participant population due to the administrative limitations of
my predecessor and a less than effective software solution. Within 6 months I was able to
effectively track 4,000 participants and their registration information with ease by layering
Microsoft Excel and Access solutions over the pre-existing software, liaising with the experts in the
Technology Department, and creating process documents that allowed for multiple users to utilize
the system.
University of California, Davis – Davis, CA Oct 2000 – Apr 2003
Administrative Assistant II, Office of the Chief of Police
DUTIES
 Draft | Supply | Execute – meeting agendas and advance materials for high-level meetings and team
conferences; provided follow-up to each attendee with minutes and action items
 Plan | Prepare | Disassemble – meeting spaces, awards ceremonies and retirement parties
 Manage | Prioritize |Communicate – calendar for multiple police officials
 Transcribe | Keep Confidential – internal audit recordings
 Format | Disseminate – Emergency Preparedness Plan, inter-departmentalmemos, university
communications
ACCOMPLISHMENTS
 Organized and executed more than 10 agency sponsored events ranging from 10 attendees to 800
attendees. Events include the UC Davis Citizen Appreciation Awards, Officer Swearing-In
Ceremonies, and Agency Sponsored Retirement Events, just to name a few.
 Supported an agency of emergency personnel during the atrocious events of September 11, 2001 by
coordinating services, memorials, and resources.

3. Education
Communications
Eastern Washington University Cheney, WA
Associate of Arts
Spokane Falls Community College Spokane, WA
Diploma
Lewis and Clark High School Spokane, WA
Awards
My Boss Thinks I’m Kind of a Big Deal Award, People to People Ambassador Programs January 2015
Super Hero Award, People to People Ambassador Programs August 2011
Presidential Award, People to People Ambassador Programs June 2007
Presidential Award, People to People Ambassador Programs February 2005
Employee of the Year, UC Davis Police Department December 2002
Affiliations
Camp Fire Inc. – Club Leader 2014-current; Member at Large 2013-2014
Alpha Omicron Pi Women’s Fraternity – Tau Gamma Corporation Board President 2008-2010; Corporate Board
Member 2003-2010; Alumni Advisory Council, Panhellenic Representative 2004-2005