1. CV - Renato Costa
Personal Details
Address: Flat 12, Addison Court, 38 Worcester Road,SM2 6PL, Surrey, England
Telephone: 00447423715423 (Mobile)
Email: woren@sapo.pt
Citizenship: Portuguese citizen
Professional Profile
I am a highly skilled Project Manager/General Manager who is multi-skilled and industrious, with a flair for
customer service. With an impressive track record of operating in the retail/hospitality/construction industry,
including as a Project Manager/General Manager in Portugal, Assistant Manager in Nando’s and Assistant
Operations Manager in Premier Inn. I am spearheaded in dealing with economic recession environments whilst in
Portugal, sales driven and fully capable of managing diverse teams in the successful completion of complex and
demanding initiatives to obtain KPI’s. I am also a team player who can lead by example others, to create top level
team morale.
Education and Qualifications
Bachelor of Science – Civil Engineering Master’s Degree
Faculdade de Engenharia, Universidade do Porto (2005)
IELTS - International English Language Testing System
Overall band score of 8 out of 9
Career Summary
In these positions, I applied my unique mix on customer service experience, resources/company management
experience and excellent communication and interpersonal skills in order to direct all activities associated within
hospitality/retail/construction business for the successful completion of all tasks involved to deliver the highest
customer service and maximum sales with reduced costs.
Oct 15 – Ongoing Convenience Store Lead
At Sainsbury’s I achieved 100% mark in Health & Safety, 93.3% in MCM, Record week by 7% to £54700,
customer service as best in the area with excellent customer reviews.
Jun 15 – Oct 15 Assistant Manager Zizzi
At Zizzi I achieved an average LFL above 21.1% with a significant increase in customer satisfaction and sales
comparing with previous year and months.
Mar 15 – July 15 Assistant Operations Manager
Premier Inn (England)
In Premier Inn, I had very good results in Guest Promise Check and achieved a very high score in Health and
Safety audit with just one remark note. I did training and coaching, including cross training on all team members. I
managed to improve quality levels to higher standards, comparing with previous months.
Jun 14 – Feb 15 Assistant Manager
Nando’s Chickenland (England)

2. CV - Renato Costa
Page 2
Set 13 – May14 Griller/Runner/Coordinator/Host/Cashier/Cleaner Nando’s Chickenland (England)
At Nando’s, I registered a host of major achievements for the company as a Assistant Manager with top results in
only 5 months, with best LFL in region 16.16%(November), Ops check 94% twice, record week, record day and
record hour, reducing waste (including energy) around 10% (including daily waste around 0.5% of net sales). I also
achieved an average sales growth of 3%.
My key activities as Assistant Manager:
 Managing diverse team members in the provision of a consummate high customer service in a consistent
basis. Leading by example and creating the best team morale. Training/coaching and development of all
team members, issuing reviews in order to develop week points and make the stronger even stronger points
on all team members;
 Resolving a wide range of employee and customer problems, utilising excellent communication and
interpersonal skills in the process;
 Managing all activities including: health and safety, budget, labour costs, expenses through P&L reports,
waste, maintenance, energy, etc. in order to achieve all targets and tasks and ensuring KPIs are attained
regularly;
 Creating and implementing cleaning schedules and maintenance plans according to H&S rules and
equipment maintenance schedules, in order to keep top condition in the restaurant with fewer running
costs;
 I created marketing, strategy and campaign objectives/plans to maximise target customer awareness, using
word of mouth, media channels and online websites banners;
 Issuing purchase orders according to market demands and sales forecast;
 Recruiting new team members, according to job requirements and company goals, conducting interviews,
sorting the best candidate for the position available;
Feb 10 – Aug 13 Project Manager / General Manager
LPC Lda. (Portugal)
At LPC Ltd, I achieved a 20% increase in profit and 10% reduction in costs on average per year than previously
achieved in the company.
My key activities as Project manager/General Manager, all the same activities as Assistant Manager at
Nando’s plus:
 Handling all invoices and payments, giving all support to the accountant office and issuing
shareholders reports;
 Creating and developing risk assessment plans to avoid and eliminate risks on transactions with multiple
suppliers worldwide;
 Developing and implementing strategic plans according to: marketing possibilities, market
demand, competitors, economic situation environment; special events and all sort of occurrences
that can influence sales and losses;
 Managing contracts with national and worldwide suppliers trying to reach new ones through trade fairs
and research, negotiating prices, supplying conditions and payment terms;

3. CV - Renato Costa
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 Managing store managers, coaching, training and giving clear instructions to obtain KPI. Verifying the
work (project), issuing corrective measures in order to create the best cost effective shop with the best
team morale;
 Creating Store layouts according to price, attractiveness, promotions to create best awareness and drive
impulse sales;
Other Positions:
Sept 05 – Jan 10 Project Manager , Site Manager
FRANCISCO XAVIER DE CASTRO Lda. (Portugal)
At Francisco Xavier De Castro Ltd, I achieved excellent results within the construction market, including a 40%
increase in profit and 20% reduction on costs on average on each project.
I delivered in total over £60 Million on 14 projects between 2005 and 2010.
I managed in one given time around 1000 workers and delivered in just one day over £600.000 in tasks completed.
Other Skills/Qualifications
IT: Proficient in the use of full suite of Microsoft Office, including:
 Word
 PowerPoint
 Project
 Excel
 Autocad
 Several Rota Management Programs.
Languages:  Fluent in Portuguese (Native)
 English (Fluent)
 Spanish (intermediate)
Other:  HABC Level 2 Award for PersonalLicense Holder (QCF)
 First aid
References are available on request
Other Information
 3 Times national junior champion with national record in 10m shooting. 1996 Atlanta Olympics team
 Played semi-professional on these sports: Basketball, Shooting, Water-polo, Tennis, Handball.