Carl Marsh is seeking a new position. He currently works as a Regional Operations Manager and Project Manager at British Gas, where he is leading a project that is projected to generate £17 million in revenue in 2016. Prior to this role, he worked at British Gas as a Technical Service and Repair Engineer and held the Service Manager position for 7 months. Earlier in his career, he worked in sales and marketing at Newsquest. He has strong skills in project management, budgeting, team leadership, and meeting goals and objectives. In his personal life, he enjoys spending time with his family and pursues hobbies like sports and home renovation projects.

1. CarlMarsh
carlmarsh6@yahoo.co.uk I mobile: 07837 666850 I 10 Tweed Close,Haydon Wick, Swindon, SN25 1PX
PERSONAL SUMMARY
A commercial thinker, I have good people skills and am able to quickly make decisions then execute ideas. During my time at
British Gas I have had valuable exposure to working in a large, structured, corporate environment, I have developed the
knowledge and experience to work cross-functionally and adhering to processes to ensure maximum project efficiency. In my
most recent position I have been trusted to take on additional high profile projects to my day job, which involved refining and
enforcing processes to improve business P&L, workforce productivity and to shape future ways of working for the company. In
addition to my full time job I have also brought, renovated and extended properties, each of which required planning, full budget
management and coordination of tradesmen. I am a confident, natural leader who is hardworking and committed to achieving
outstanding results.
SKILLS & EXPERTISE
Project management Negotiation & influencing Change implementation
Managing margin erosion P&L analysing& reporting Lean trained
Budget management Planning& organising Leading a team
Stakeholder management Meeting daily/weekly/monthly KPI’s Delivery of costsavings
Creating and managingcritical paths  Knowledge of MicrosoftOffice/ Salesforce
WORK EXPERIENCE
Regional Operations Manager/Project Manager, British Gas / Dec 2012 – Present
Workingin the business unitof Home Installation as a Regional OperationsManager / ProjectManager I amcurrently leadingthe
operational sideof our straightswap projectwhich will generate 17 million pounds worth of revenue with a projected 33%profit
margin in 2016.In addition to working on projects,my day to day position isresponsiblefor ensuringthatinstallation jobsaresold
correctly and fitted to budget. A pivotal aspectof my roleis beingthe conduitbetween the sales and installation teams,and I’m
responsiblefor a team of 6 managers who each manage 6-10 engineers.
Key achievements include.
● During the last12 months I have worked on a 3 phaseproject, (currently atphase2). I am responsiblefor managingand
directingthe operational sideof straightswap boilers.This taskforceis madeup of 4 separatesections workingtogether to
take British Gas to a new market and turn over 17 million pounds in 2016 and 21 million in 2017.My main objectiveis for
my teams to supply,labour,materials,efficiency and protectthe margin once our commercial,sales and service& repair
teams have fulfilled their commitments. This requires me to implement processes & supportingdocuments to improve
efficiencies and standard ways of working.
● Managed and implemented a new robustconsumableorders process for managers which can be monitored with our
CHI portal.I stripped out materials/tools thatwere not needed and saved circa £66k.
● I finished 107%to target on my margin for 2016 half year overall as a region. My P&L analysingplays a key partof my
budget and keeping the figures in the right place.Analysingpatterns and trends to ensureefficiencies,this will include
devisingstrategies when required to protect company margin.
● Took on and delivered additional projects over and abovemy roleincludingcompletingthe new pricebook for specify to
succeed for the Heating Sales Advisors (HSA) & deliveringa national asbestos processfor all new HSA’s which was rolled out
to all new starters in 2015.

2. ● Guardian for P&L reporting, budget management, staff disciplinary procedures,1-2-1’s,complaints,productivity and
governance, gas complianceand followingcompany policies and procedures.Organised monthly meetings with National
managers to discuss successes,improvementareas,KPI’s and agree key strategic priorities for and actionsfor each district.
● I have to be flexiblein my general week regularly having to work away and do unsociablehours.I find someof these times
the most productivewith littledistractions.I also work closely with thesales department and our head officeto meet the
companies P&L and budget expectations by reducingafter sales process,failed in days,job audits and customer complaints.
Technical Service & Repair Engineer, British Gas / Oct 2008 – Dec 2012
Reporting to the Service Manager my key responsibilities included:
● 7 Months standing in as the Service Manager completing all thedaily duties including,1-2-1’s,sickness,customer
complaints,takingteam meetings, attending Regional managers meetings and hitting KPI’s.
● Undertaking assessments relatingto Health & Safety of technical tasks,to ensurethe higheststandard of serviceis being
maintained and continuously improved.
● Leading the team in best advice,energy leads,boiler leads and upgrades as well as coachingengineers whoseexpert
adviceis lower than expected.
● Contributingto the business growth plan,through identifyingopportunities and cross sellingadditional productsand services
i.e boiler leads,upgrades and energy ensuringall customer communications aredealtwith in a highly professional manner.
● Achieving all key performanceindicators (KPI’s)
Sales & Marketing Executive/Digital Media Executive, Newsquest / Sept 2004 – Oct 2008
Within my sales roleI sold in a multitudeof ways from telephone sales and faceto facesellingwith 80%being cold calling.I built
relationshipsfromnothingand established longtermtrust and confidence with my clients and took the time to make sure there
marketing budget was spent givingthem the biggest circulation and exposure.
EDUCATION & TRAINING
● Lean Trained 2014
● NVQ level 3 Domestic Natural Gas Maintenance 2009
● NVQ level 3 complex Domestic Gas Installation & Maintenance 2009
● Gas Safe registered 2009
● Water Regulations Qualified 2009
● Installation and servicingof domestic unvented hot water 2009
● Duke of Edinburgh Gold Award 2009
● NVQ level in football coaching/ goalkeepingcoaching 2005
● 9 GCSE’s 1996-2001
ABOUT ME
Driving License: Yes, full & clean
Hobbies: I have many hobbies outsideof work such as golf, poker, football and general sports as I thrivebeing in the
company of others and being part of a team. Throughout my lifeI have always pushed myself in personal,as
well as,professional achievements. I spent 5 years gaininga number of football coaching qualifications
obtaining my UEFA B license,as sportita passion of mineand after playingto a high level atyouth/ semi
professional levels I havealways been keen to give back something in an area that gave me so much.
I have worked with a number of football community projects, the most rewarding was working with disabled
children and I studied in my own time to qualify as a gas engineer whilstworkingin sales,then goingon to get
offered a job at British Gas. A lotof my sparetime is now spent with my wife and 2 young daughters where we
enjoy activities includingswimming,travelling,tennis,golf and baking.