1. CURRICULUM VITAE
CHANDAN DASS
Mobile Number: +919871242433
Email:Chandan.malik87@gmail.com
I desire to work in a position that challenges my skills, my ability to communicate, and
further provides me with an opportunity to develop myself personally & help grow my
career to the next level
A competent professional with over 9+ years of experience in Operations, Team
Management, Process Management, Training & Development, Client Relationship
Management and Vendor Management. Good interpersonal relationship skills, responsible,
creative, organized, ability to make tough jobs quickly, interest in professional development,
extensive experience in the field of finance, leadership and decision making, knowledge
about the management of the systems and the handling of the Internet, experience in the
area of computer science. I count with the following characteristics: Outgoing, leadership,
staff management, good handling in the development of friendly and respectful
relationships. Listening skills, and force sales administration, Vendor Management, sales
closing, with many types of customers, negotiation skills with a lot of initiative to solve
problems efficiently and achieve the goals set by the company
Operating systems Win XP, Win Vista, Win 7, Win 8, Win 8.1,
Win 10, Mac OsX , IOS, Android
Softwares MS office, Photoshop, Mac keeper, Bomgar,
Logmein, Team Viewer, Support.ME
CRM’s IMantra, ATS
LOB’s Handled Inbound Sales, Inbound Tech, Outbound
Sales, Chat Sales, Customer Service, Quality
and Business Development
TOOL’s SHAREPOINT, LMS
Iyogi Technical Services. – Gurgaon, India
Working as ‘Sr. Corporate Process and Sales Trainer’ in Iyogi, since June ’2011 till Jan
2016.
Job Responsibilities:
 Handling average batch size of 20-25 New Hire individuals, taking them through
CAREER OBJECTIVE
SUMMARY
WORK EXPERIENCE

2. Induction to Transition.
 Setting up Pilot Training Programs for Different LOB’s at Vendor Locations.
 Plans prepare and carry out training programs and techniques to associates and
Vendors all Across India.
 Conducting Training Need Identification and Training Need Analysis for New OR
Existing Teams for Different LOB’s and Sites.
 Analyze the results of training program and workshops by implementing tracking
mechanisms.
 Find out needs of training and facilitate training programs and workshops for the
sales force.
 Work with corporate sales training department and serve as resource for the field
force on different topics such as work-site marketing, product, automation,
enrollment training.
 Keep apprised of technical product knowledge, sales techniques and marketing
trends.
 Helping with the Content development.
 Conducting TTT’s for Process, Sales, Up Skilling, and soft skills sessions to Lead, IN-
Team Trainers and Floor Supervisors.
 Co-monitor and evaluate the effectiveness of all sales training programs.
 Keep apprised of new training methods, competitor’s activity, and upcoming
products to ensure current and effective training programs for sales personnel.
 Establish and maintain high performance standards throughout the training process.
 Worked with Sales VP, Director of Sales Training, and directors on training plans for
program.
Iyogi Technical Services. – Gurgaon, India
Worked as ‘Floor Tech Lead’ in a Technical sales Domain from July ‘2010to June ‘2011
Job Responsibilities:
 Responsible for serving customers and achieving maximum sales
 Motivating Team members from time to time
 Managing team of 20 -25 individuals of different teams to achieve their given
monthly sales Target
 Setting up Process at different Vendor Location across India.
 Providing feedback to the Team members on improvement areas
 Driving the sales and responsible for meeting the conversion rate for the team.
 Handling Operation Management Reports (Start day/mid day/end day)
 Attrition and absenteeism analysis
 Handling Operational floor Plan (Work force management)
 Facilitate training for both New & ongoing employees
 To deliver results as per Service Level Agreement targets and timelines.
 Handling Performance Review
 Prepare team performance related weekly presentations for the management.

3.  Conducts regular Call audits and feedback to the associates.
 Ensure optimum performance of the team on quality & productivity metrics
 Graduation bay (Nesting) in Operations – After New Hire, training agents are not
directly sent into Production with tough metrics and are moved into nesting phase
wherein the set targets are at ease and with the help of proper coaching sessions
and trainings performance improves and increases daily/ weekly basis.
 Responsible for taking Operations round – Interview as per the Centre requirement
Iyogi Technical Services. – Gurgaon, India
Worked as ‘Sr Technical Specialist’ from 20th
April’ 09 to 31st
June’10
Job Responsibilities:
 Providing extensive support to Apple and Windows customers.
 Troubleshooting of Desktops / Laptops, Printers & Network Printer. Install different
kinds of OS & resolve the problems related to them.
 Installation and troubleshooting of security softwares and firewalls.
 Installation and Restoration of Windows/Apple Operating Systems.
 Installation and up gradation of all computer interfaced utilities and Software
 Handling remote desktop management, and helping customers thought remote
software like Bomgar, Logmein and Team viewer
Serco India - Gurgaon
Worked as ‘Technical executive’ from 2nd
April’ 07 to 19th
April’09
Job Responsibilities:
 Handling calls for UK Based broadband (Talk Talk) customers providing them
technical support.
 Troubleshooting internet connectivity issues and logging landline faults to BT Open
Reach.
Career Achievements
 Received Best Ratings as Iyogi Certified cooperate sales Trainer
 Received Best rating in the Annual appraisal by Iyogi Technical Services. India
 Recognized with Excellence Award by Serco India Group
Professional Qualification

4. Iyogi Certified Microsoft Technician
Iyogi certified Apple Technician
Certificate Course in Computer – MS Office & Internet
 Senior Secondary from CBSE, New Delhi (2005)
 Secondary from CBSE, New Delhi (2003)
 Graduation in B.A from Manav Bharti University, Sloan (H.P)
 Interacting With People, Networking, surfing the internet , Listening to Music
Father’s Name: Late Shri. C.S Dass
Date of Birth: 25th
January, 1987
Residence’s address: H2/20 Mahavir Enclave, New Delhi - 45
Languages Known: English, Hindi and Punjabi
Marital Status: Married
 Ability to work effectively in team with focus on team goal
 Fast learning, motivated & hard working
 Always eager to learn new things & willing to apply them to create better results
References available on request
Academic Qualification
HOBBIES & EXTRA CURRICULAR ACTIVITIES
Personal Profile
PERSONAL SKILLS