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The Festival of NewMR 2013 would not be possible without our sponsors. Thanks to:
Gold Sponsors
Silver Sponsors
Session Sponsors
Media Partner
Festival Supporters
• Q – Research Software
• CreaMetrix Research
• TapestryWorks
• Keen as Mustard
• CrowdLab
• L&E Research
• Schlesinger Associates
• Focus Forums
• eCGlobal Solutions
• Revelation
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Supplier Client Relationships
A two legged race or a bicycle built for two?
Stephen Paton
AGL Energy,
Manager Insights, Australia
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Are you in a three legged race?
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Or riding a bicycle built for two?
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Successful Relationships
• Trust
• Openness
• Honesty
• Respect
• Understanding
• Liking
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Recognise the context
We are not adversaries
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Example 1: The Briefing process
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Example 2: Presenting Results
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Further Reading
What do you think should change in the
agency/client relationship?
I think there’s a
big opportunity
for clients and
agencies to
work together
on a more
continuous
basis
http://www.greenbookblog.org/2012/09/12/an-angry-mr-client-speaks/
http://researchandreflect.blogspot.com.au/2012/12/why-im-not-angry-mr-client.html
#MRX
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
THANK YOU
Stephen Paton
AGL, Manager Insights
email: stephen.paton@agl.com.au ;
twitter.com: @stephengpaton,
Linkedin: http://au.linkedin.com/pub/stephen-paton/6/9a1/804
Speaker: Stephen Paton, AGL Energy, Australia
Festival of NewMR 2013 – Training Day
Q & A
Sue York Stephen Paton
AGL Energy

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Stephen paton training day - 2013

  • 1. The Festival of NewMR 2013 would not be possible without our sponsors. Thanks to: Gold Sponsors Silver Sponsors Session Sponsors Media Partner Festival Supporters • Q – Research Software • CreaMetrix Research • TapestryWorks • Keen as Mustard • CrowdLab • L&E Research • Schlesinger Associates • Focus Forums • eCGlobal Solutions • Revelation
  • 2. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Supplier Client Relationships A two legged race or a bicycle built for two? Stephen Paton AGL Energy, Manager Insights, Australia
  • 3. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Are you in a three legged race?
  • 4. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Or riding a bicycle built for two?
  • 5. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Successful Relationships • Trust • Openness • Honesty • Respect • Understanding • Liking
  • 6. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Recognise the context We are not adversaries
  • 7. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Example 1: The Briefing process
  • 8. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Example 2: Presenting Results
  • 9. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Further Reading What do you think should change in the agency/client relationship? I think there’s a big opportunity for clients and agencies to work together on a more continuous basis http://www.greenbookblog.org/2012/09/12/an-angry-mr-client-speaks/ http://researchandreflect.blogspot.com.au/2012/12/why-im-not-angry-mr-client.html #MRX
  • 10. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day THANK YOU Stephen Paton AGL, Manager Insights email: stephen.paton@agl.com.au ; twitter.com: @stephengpaton, Linkedin: http://au.linkedin.com/pub/stephen-paton/6/9a1/804
  • 11. Speaker: Stephen Paton, AGL Energy, Australia Festival of NewMR 2013 – Training Day Q & A Sue York Stephen Paton AGL Energy