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Nicholas_Schultz_2

  1. 1. Nicholas J Schultz 3068 E Denim Trail San Tan Valley, AZ 85143 928-351-7481 NicholasJSchultz@yahoo.com Career Highlights  10 years of successful I.T. experience to include Network Services Manager, Help Desk Representative, Windows Administrator, Systems Administrator, Network Consultant, Citrix Engineer III and most recently Systems Engineer III offering a Bachelor’s degree in Network and Communications Management and multiple professional certifications  Strong working knowledge of computer hardware, software and operating systems to include; Windows XP, Windows Vista, Windows 7, Windows Server 2003 and Windows Server 2008, Windows Server 2012  Excellent knowledge and experience with Active Directory networking theory and application  Various virtualization technologies to include; Citrix Xen Platform, Microsoft Hyper-V and VMware.  Self-starter with a positive attitude, good communication skills, and high focus on improving efficiency and supporting end-users. Demonstrated ability to prioritize and manage time while working independently or within a team TECHNICAL SKILLS Software Applications: Microsoft Project, Visio and Office, Symantec Endpoint Protection, Kaspersky Antivirus, Data Protector Backup, Arcserve Backup, ThinPrint, RemoteScan, Microsoft Exchange Virtualization Technologies: Citrix XenApp, Citrix XenServer, Citrix XenDesktop, Citrix Provisioning Services, Citrix Netscaler, VMware Workstation and ESX 3.5, Microsoft Hyper-V, VMware vSphere Operating Systems: Windows XP Professional, Windows Vista, Windows 7, Server 2003 Standard and Enterprise editions, Windows Server 2008 and 2008R2, Windows Server 2012 Hardware: Dell Desktops and Laptops, Dell PowerEdge series Servers, HP Desktop and Laptops, HP Proliant series Servers, PC Hardware troubleshooting, teardown/rebuild Networking Services: Server Administration, Network Protocols such as TCP/IP, Ethernet, token ring, routers, switches, hubs, network cabling, Sonicwall Firewalls, fault tolerance, network security, DHCP, DNS & WINS, troubleshooting network connectivity, Active Directory administration and design, Routing and Remote Access configuration, VPN configuration, Remote Desktop, LAN/WAN management, WSUS Network Security: Certificate Services, IPsec, PPTP, encryption, Kerberos, NTLM and Web server authentication EMPLOYMENT HISTORY 3Tsystems Phoenix, AZ Systems Engineer III 01/2016 to 06/2016  Architecture and Engineering of Client environments including Citrix XenApp/XenDesktop and windows based environments  Integration into Agile/Scrum based performance for teams. Accomplishments: o Successful Build out of XenDesktop 7.8 environment proof of concept for managed services client o Successful Build out of XenDesktop 7.8 production environment build out for managed services client o Build environments using latest version of XD/XA 7.8 and Provisioning Services with application install and customization of applications for proper functionality. o Successful management and integration into Managed Services and Cloud Hosted client environments
  2. 2. Nicholas Schultz 928-351-7481 2 | P a g e GDH Consulting Contract with MCPc Phoenix, AZ Citrix Engineer/Virtual Desktop Engineer 08/2015 to 12/2015  Engineering and support of existing XenApp 6.5 environment  Gain familiarity of VMware Horizon view and begin support of product for users  Assist with build out and engineering of new XenDesktop 7.6 project OneNeck IT Solutions Scottsdale, AZ Citrix Engineer III 02/2014 to 08/2015  Citrix XenApp/XenDesktop desktop and application architecture  Citrix XenApp/XenDesktop desktop and application deployments  Citrix XenApp/XenDesktop advanced troubleshooting  Incident Management – Incident Review, Follow-up, and Resolution  XenServer support activities  Documentation Accomplishments: o Successful remediation of troubled client XenApp Farm o Assumed management of large client Citrix XenDesktop deployment and performed several upgrades to client PVS image for enhancement and maintenance of user experience over extended time frame o Assisted when needed/requested on migration of shared services XenDesktop deployments TekSystems Downers Grove, IL Contract Position at HCSC/BCBSIL 09/2013 to 12/2013  Contract position was advertised as augmentation of support team in regards to Citrix XenDesktop support. Official duties turned out to be monitoring of High CPU virtual desktops via Email Alerts and inputting occurrences into an Excel spreadsheet, designing VBScript installation for Novell iPrint client upgrade on Windows XP physical machines, and high level training for deployment of SCCM applications to Windows 7 client workstations. Sikich LLP Naperville, IL Network Consultant 09/2010 to 09/2013  Provide network consulting services for technical engagements using core Microsoft products  Advise clients on various methods of solving needs or recommending specific solutions  Install and configure hardware and software on new projects  Provide ongoing client technical support for existing clients  Follow established processes and standards  Expand knowledge beyond core Back office products including Wide Area Networking, Messaging, and Security to work towards Senior Network Consultant role  Implementation, Configuration, and support of XenDesktop/XenApp/XenServer environments  Multiple client build outs for various virtualization environments. XenDesktop 5.5 project build out from scratch utilizing Provisioning Services 6 in order to manage user desktops as well as XenApp 6 Farm. Accomplishments: o Successful Implementation of Citrix XenDesktop environment o Multiple Successful XenApp upgrades and implementations o Became subject matter expert for Citrix trouble resolution issues o Continuing on path for learning with professional certifications while managing complex environments Videojet Technologies Inc. Wood Dale, IL Systems Administrator 03/2010 to 09/2010  Provides technical expertise and support to all business units, including application support, data migration, security, product upgrades, and general troubleshooting
  3. 3. Nicholas Schultz 928-351-7481 3 | P a g e  Provides operating system support, including application of upgrades  Facilitates effective communication between database servers, hosts, and clients and resolves client issues  Collects historical system performance data for capacity planning, trend analysis, and performance tuning  Performs other similar and related duties as required  Provides helpdesk support for data and voice networks  Management/augmentation of Citrix XenApp 5 Environment for multiple on and offsite users including mobile workforce. Provisioning Services version 4 utilized for XenApp servers Accomplishments: o Implementation of Data Center shutdown process to be followed for Data Center Power Upgrade project o Symantec Endpoint 11 migration from Norton Antivirus Corporate Editions 9 and 10 o Participated in HP EVA disk storage upgrade including MPIO/HBA drivers and Command view interface upgrade. Zenith Administrators Mokena, IL Systems Administrator 09/2008 to 03/2010  Provides technical expertise and support to all business units, including application support, backup and recovery, data migration, security, product upgrades, platform connectivity printing, and general troubleshooting  Provides operating system support, including application of upgrades  Creates, maintains and monitors all database activity for multiple platforms  Facilitates effective communication between database servers, hosts, and clients and resolves client issues  Collects historical system performance data for capacity planning, trend analysis, and performance tuning  Develops and maintains disaster recovery plans  Performs other similar and related duties as required  Develops and implements security policies, procedures, training, and awareness programs  Provides helpdesk support for data and voice networks Accomplishments: o Implementation and management of managed Symantec Endpoint Protection antivirus. Rollout to satellite offices currently in effect. o Travel to remote offices for hardware and software troubleshooting and new server/Active Directory rollouts o New server configuration and rollout at Chicago Datacenter. o Implementation and management of new Microsoft Exchange 2007 Mail system. Creation of company based best practices documentation. o Proof of Concept for Citrix XenApp 5 installed, configured, and tested with end users. Project utilized a Single XenServer host. Project was not approved for funding. CS Stars LLC Chicago, IL Windows Administrator 01/2006 to 08/2008  Setup and configuration of Virtual servers and environments utilizing VMware and Parallels Virtuozzo applications  Provide technical support for all internal and external ASP users ranging over 1400 throughout the world.  Respond, research, and resolve client issues ranging in complexity.  Ensure all user support requests are addressed accurately and in a timely manner.  Administer CS STARS ASP Windows terminal server environment and STARS Citrix Presentation Server 4 and 4.5 environments.  Maintain and configure Windows 2000 / 2003 terminal server software and hardware.  Work on infrastructure projects and issues with other cross-functional groups and serve as backup and assist other team members as appropriate.  Assisted in rollout of new Stars applications. Accomplishments: o Given the title as primary resource for Iron Mountain tape backup administration. o Assisted in backup administration conversion from Arcserve and Data Protector to Net backup. o Closed over 2,800 support tickets for various issues in 2007.
  4. 4. Nicholas Schultz 928-351-7481 4 | P a g e o Assisted with DocuShare administration. Blistex Inc. Oak Brook, IL Help Desk Technician 11/2005 to 01/2006  Addressed internal client user trouble tickets about 10-12 daily.  Re-imaged Desktops and laptops for incoming new users.  Removal of Viruses and Adware.  Setup of Citrix Thin Client terminals. T-Mobile USA Chicago, IL Trunking Provisioner 07/2005 to 10/2005  Ordered capacity for network trunk groups through C-lecs.  Updated Granite and Remedy Systems for new order Trunking augmentation.  Established new Trunk groups. SBC Long Distance Rosemont, IL Associate Network Services Manager 10/2003 to 07/2005  Ordered new business frame/ATM services for new and existing customers.  Design of Frame and ATM circuits in Metasolve database.  Migrations lead for conversion of customer circuits from Vintage to PremierServ product. EDUCATION/CERTIFICATIONS VMware VCP6 - DTM Citrix Certified Administrator for Citrix XenApp 6 (CCA) Citrix Certified Advanced Administrator for Citrix XenApp 6 (CCAA) Citrix Certified Administrator for Citrix XenDesktop 4 Enterprise Edition (CCA) Citrix Certified Administrator for Citrix XenDesktop 5 (CCA) Citrix Certified Administrator for Citrix Netscaler 9.2 (CCA) Citrix Certified Administrator for Citrix XenServer 5 (CCA) Citrix Certified Administrator for Citrix XenServer 6 (CCA) Microsoft Certified IT Professional Server 2008 Enterprise Administrator (MCITP) Microsoft Certified Systems Engineer Server 2003(MCSE) Microsoft Certified Systems Administrator Messaging Server 2003 Exchange 2003(MCSA-M) Microsoft Certified Technical Specialist Windows Vista Configuration (MCTS) Microsoft Certified Technical Specialist Windows Server 2008 Network Infrastructure Configuration (MCTS) Microsoft Certified Technical Specialist Windows Server 2008 Active Directory Configuration (MCTS) Microsoft Certified Technical Specialist Windows Server 2008 Applications Infrastructure Configuration (MCTS) Microsoft Certified Technical Specialist Windows Server Virtualization Configuration (MCTS) Microsoft Certified Professional (MCP) DeVry University Addison, IL  Bachelor’s Degree in Network and Communications Management 06/1999 to 10/2005 Excellent References and Certifications Available Upon Request

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