This document provides a summary of Milan Jurkovic's qualifications and experience. It includes his contact information, professional summary, core qualifications, work experience from 2015 to 2004 including roles as a T-2 Desktop Support at Jazz Pharmaceuticals and Systems Administrator at TechTime.Us and Universal Web Masters, and education including a Bachelor's degree from San Jose State University. It also lists ITIL Foundation certification and current pursuit of a SAS CPA-9 certificate. Recommendations are provided from previous managers praising his work ethic, responsiveness, and problem-solving skills.

1. Milan Jurkovic
Cell: 408-218-8201
MilaneJurkovic@gmail.com
Professional Summary
Highly motivated Administrator/Desktop-Support/SAS/ Administrator offering hands-on experience in a Windows and Linux
(Centos, Red Hat, Ubuntu) environment. Experience maintaining, configuring and upgrading systems software, hardware and
related infrastructure (Esxi, Networks, Virtual Machines, Exchange Serves, DNS Servers, AD Servers, Firewalls,
Routers/Switches, Web Servers, VMWare Visualization, Cron, Dell R20, Cisco UCS C220, VMware Software, Vsphere 5.5,
Active Directory 2008) Strong analytical skills; able to work with technicians from various engineering disciplines to
troubleshoot complex system-level issues. (Data Center Infrastructure Management, Project Management).
Excellent Customer Service Skills.
Core Qualifications
OS Administration (Win, OSX, Linux Via SCCM) VMware ESX/vSphere
OS Install and Configuration Active Directory 2012
Hardware Build and Troubleshooting Windows Server 2012, 2008, 2003
Platform OS AV (Norton, McAfee, Sophos)
Server Installation and Provisioning TCP/IP / DNS / FTP
SAS 9.4 / 9.3 eVault
JMP 8 - 11 Cisco WebEx
nQuery Advisor 7.0 Dell Data Protect Encryption
Service-now Symantec Nukona
Sales Force Mobile Platforms (Ipad, Iphone, Android, etc)
ISIWriter Esri ArcGIS
ISIToolBox Global Submit Review
Experience
Jazz Pharmaceuticals (Taos) (6 Month Contract) May 2015 to November 2015
T-2 Desktop Support
Palo Alto, CA
Responsible for handling day to day operations with senior management end users on particular tasks in a primarily Windows 7
environment. Responsible for teleconferences globally with WebEx. Responsible for tracking inventory site wide. Responsible
for handling remote users with Bomgar and Team Viewer 10. Responsible for using Exchange Server 2012 to recover
mailboxes and other maintenance. Responsible for managing mobile accounts through Verizon and AT&T. Responsible for
handling international users remotely for ISI Writer and ISI toolbox along with other issues. Responsible for ticket management
with Service-Now and Sales Force. Maintained application box-edit and box.com. Used Sccm to deploy new images for
customer laptops. Maintained Cisco Anyconnect profiles for domestic/international and remote users. Solely administrated SAS
9.4 / 9.3 for the biostatistics department (70 users). Responsible for maintaining and repairing all SAS installations across the
department. Assisted SAS users daily to repair issues they were having with their programming/host application. Preformed
system checks to make sure that SAS could properly function and everything could compute. Upgraded hardware when
necessary to ensure the SAS application would run optimally. Maintained licensing for both SAS 9.4 and SAS 9.3. I also was
the administrator for JMP versions 8- 11.
TechTime.Us January 2012 to January 2015
Systems Administrator
San Jose, CA
Performed second-level support for all workstation and server class systems. Configured, maintained and provided
trending and performance analysis of enterprise class server systems. Automated repeatable tasks where possible.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation
specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and
support. Researched new trends and technologies leading to testing and justification for deployment. Worked on large
enterprise and business critical applications. Built, maintained, and monitored virtual machines. Rack mount and cabling

2. servers and backup tapes rotation. Managed a team of people transitioning servers from a windows platform to a Linux
platform.
Universal Web Masters July 2010 to January 2012
Systems Administrator
San Jose, CA
Executed functionality and feature development both within current application framework and on next-generation
frameworks. Applied best practices of software development while staying abreast of advances in the practice. Worked
with product designers and product managers to design user interactions in applications. Tested features across various
browsers. Designed and maintained websites. Monitoring system performance and trouble shooting. Worked on
Software Configuration System. Configuring Logical volumes for the extended partitions. Monitoring and administering
production servers remotely and at data center. Created Storage Group, Zones, volume groups, and different RAID's
using EMC Utility and responsible for backup and recovery using NetApps Snapshot. Created and Managed Virtual
Machines for SaaS applications. Supported machines that were in a SAS environment. Responsible for Backing up and restoring
SAS environments for clients who were being hosted with UWM. Troubleshooted SAS access problems with our clients who
were receiving hosting from UWM. Managed SAS connection profiles with clients who hosted with UWM. Gave users access to
SAS processing servers and data servers with clients who hosted with UWM. Managed SAS rolls with clients who hosted with
UWM.
Meridian Computers January 2004 to July 2006
General IT
San Jose, CA
Set up equipment for employee use. Answered user inquiries regarding computer software and hardware operation.
Developed training materials and procedures. Established requirements for new systems and modifications. Set up and
Administered Active Directory Server 2008. Archived sections of the World Wide Web through Ubuntu and IBM. Compiled
hardware that was intended to be deployed in a SAS environment.
Education
San Jose State University 2014
Bachelor of Arts: Geography
San Jose, CA
De Anza College 2010
Associate of Arts
San Jose, CA
Prospect High School 2006
High School Diploma: General Education
San Jose, CA
Currently attending Southern NewHampshire University for an MBAMHA program and expect tograduate in 2017.
Memberships & Certifications
ITIL Foundation: IT Service Management (Exin)
VMWare VCP-550 Certified #VMW-01571348L-00949678
Currently Testing for SAS CPA-9 Certificate.
References
Alen Hamulic
IT Management
Jazz Pharmaceuticals (Taos)
C: (650) 438-8819
E:Alen.Hamulic@Jazzpharma.com

3. David Olais
Senior Applications Specialized Manager, IT Enterprise Support
Jazz Pharmaceuticals
C: (408) 893-4737
E:David.Olais@jazzpharmaceuticals.com
David Rudden
Senior Sales Agent
Intero Real Estate Services
C: (408) 406-3519
E:Drudden@interorealestate.com
Linkedin Profile Link: https://www.linkedin.com/pub/milan-e-jurkovic/109/752/727
Linked In Recommendations:
Janelle Beeson
Director, Commercial Services at Jazz Pharmaceuticals
Milan was a pleasure to work with. His responsiveness, knowledge, and results oriented work ethic are commendable. I highly
recommend Milan!
Olena Galligan
Senior Statistical Programmer at Jazz Pharmaceuticals
I’ve asked Milan for IT support on several occasions, and he has always addressed my issues in a timely and professional
manner. He has passion for his helping others, and it shows in his work.
Vikram Dev
Senior Vice President, Global Head of Pharmacovigilance, Jazz Pharmaceuticals
Milan is a role model I wish many of America’s youth would follow. He is enthusiastic about his work, always provides an
intelligent reply to questions and seeks answers from other sources if he does not have an immediate answer. Milan is always
available and gets the job done to a perfection at any cost of time to himself. His positive attitude has earned him a great
reputation. He has managed to accomplish a work life balance that allows him to study and work to improve his future. I can
see Milan going places in his career. His humility and pleasant nature just adds to all his professional excellence.
Dr. Vikram Dev
SVP,Jazz Pharmaceuticals
Grace Wang, MD, MS, RD
Senior Director at Jazz Pharmaceuticals
Milan has good work ethics and is always willing to help. He is knowledgeable and problem-solving oriented.