1. ROBERT B. IGNAGNI
1025 Grider Drive | Gallatin, TN 37066
615-604-8823 | rbignagni@gmail.com
Highly accomplished senior-level professional, with over 30 years of progressive
experience, crafting and implementing successful and lasting collaborative relationships
and strategies to improve sales, project management, operations, control costs and drive
revenue and profits. Adds immediate value to organizations through best practice
implementations, with focus on execution and the adaptability necessary to thrive in
competitive markets.
CORE COMPETENCIES
Leadership/Team Building • Relationship Management • Project Management
• Business Development • Operations • Strategic Planning • Cost Saving
Initiatives •Contract Management • Process Improvement
 Team building and Staff Mentoring
 IT Strategic Planning & Implementation
SELECTED ACCOMPLISHMENTS
 Highly experienced and skilled at developing solid and productive professional
relationships with c-suite client leadership.
 Personally excelled in client satisfaction over nine years, 90% of clients became
referrals and exceeded $1 million in add-on sales, for the last five years running.
 Collaborated with a diverse client base consisting of large corporate/teaching
regional, Rural and stand-alone facilities throughout the United States.
 Successfully transitioned two clients to positive cash flow over a two-year period,
with expected increases in net revenue in access of $500,000 from a net loss of
$100,000.
 Led sales efforts for start-up company to exceed $4 million dollars in the first year.
Average increase of sales was 30% annually over the first four years.
 Successfully managed multiple projects, with all coming in under budget. Average
project budget was $1.5 million to $2.5 million.
 Successfully lead the management of assigned client contracts, ensuring compliance
as well as measuring adherence to terms and expectations.
 Provided consulting leadership to clients for the process of strategic planning in
business development and operational change management.
 Participated in the negotiation of client contracts as well as involvement with the sales
process and vendor contract development efforts.
 Proven ability to identify and leverage core competencies to manage the balance sheet
by identifying areas for improvement.
 Decreased operating expenses through organizing resources, reviewing all vendor
contracts and streamlining operating processes and systems.

2.  Highly experienced with establishing priorities, meeting critical deadlines and
coordinating functions that are vital in achieving company objectives.
.
ACCOUNT & RELATIONSHIP MANAGEMENT / CLIENT RELATIONS
 Developed goals and measurement matrix for the success of the position, including
referral site, client satisfaction and additional sales completed.
 Builds strong, lasting relationships with key contacts and influencers that lead to sales
revenue increases and market share growth.
 Ability to quickly gain rapport with different levels of an organization, effectively
increasing the visibility of a company’s products and services.
 Educates clients, helping them to fully understand the value and utility of new and
existing products and services.
 Consults to analyze, uncover needs, create interest, and deliver solutions via products
and services that are appropriate to clients’ time horizon and goals.
Known for maintaining communication with clients and overcoming any and all
project and implementation issues
REVENUE GROWTH / SALES / BUSINESS DEVELOPMENT
 Revenue Cycle Improvement and Process redesign
 Creates and implements new revenue growth strategies, with integrated operational
tactics, resulting in accelerated revenue increases. Possessing a strong record of
uncovering new selling and marketing opportunities through business analysis,
forecasting and using innovative sales strategies.
PROJECT MANAGEMENT
 Successful track record of managing complex projects and initiatives. Trusted to
deliver highly cost-effective strategies in rapidly changing environments.
 Agile problem-solver and negotiator. Talented at quickly defining issues and focusing
team efforts under demanding circumstances where top performance is expected.
 Experienced, creative trouble-shooter.
 Self-motivated, goal-oriented leader. Skilled at organizing work, directing staff and
teams, communicating with clarity, and following projects through to a defined
completion.
 Professionally manages and builds trusted relationships through interactions with
senior management and partner.

3. TEAM BUILDING/RECRUITING/COACHING & MENTORING/TRAINING
 Maximizes market performance by ensuring competence of team members through
ongoing coaching, development and motivational techniques.
 Partners with others to create individual development plans that support
performance needs and career growth for managers.
 Cultivates a collaborative learning environment modeling the appropriate purpose,
values and behaviors.
 Recognizes and rewards behaviors that are in alignment and support of corporate
employee guidelines to promote a high-performance team.
 Actively coached, trained and mentored no less than 10 employees on a continual
basis for past 8 years.
 Developed and maintained recruiting databases for all consulting activities.
Personally performed all recruiting, interviewing and hiring of company employees,
both 1099 and W-2.
 Developed HR Policy manuals, documentation, to include annual insurance and 401k
offerings
RELEVANT EXPERIENCE
BLACKSTAR TRANSPORT INC. 2014 -Present
President/Co-founder
 Initiated startup of Frac Sand transport company
 Performed all HR Functions, necessary to meet needs of the company.
 Provided payroll administration.
 Developed corporate infrastructure
 Secured initial contracts and equipment
 Transitioned all operations to partner and COO.
 Perform all financial and tax reporting on monthly/ annual basis
 Grew company from inception to $2 million per year net revenue in first 12
months
EMDEON, Nashville, TN 2012 - 2014
Enterprise Account Management
 Participated in the development of the Account Management program.
 First corporate employee to obtain the CRCR (Certified Revenue Cycle
Representative) designation.

4.  Co – developed corporate revenue cycle assessment tool for Solutions consultants
and Account Management team.
 Actively managed top tier 1 national accounts including but not limited to
Cleveland Clinic, Trinity Health, and Promedica Healthcare, Promedica.
 Revenue Cycle consultant, for client’s strategic initiatives as it pertains to the
ACA changes in healthcare.
 Assessed client ongoing training and implementation needs to ensure project plans
were complete and staffed with the appropriate team.
 Performed monthly and quarterly meetings with clients, staff and leadership.
 Maintained metrics as appropriate for client and company performance
monitoring as it pertains to services described under the contracted terms.
 Developed client base into reference portfolio as well as identified additional
services needed to accomplish established initiatives of clients. Co-developed a
revenue cycle assessment tool for use evaluation of client processes.
ION IT GROUP, Franklin, TN 2007 – 2012
Chief Operating Officer
 Initiated startup of company operations, including HR, recruiting, staff semi-annual
evaluation process, operations, marketing, and sales functions.
 Identified and contracted for benefit services and offerings on an annual basis.
 Responsible for Project management teams for IT, Software and training services.
 Developed and managed relationships with corporate client organizations.
 Performed Consulting services clients in the areas of process flow and Revenue Cycle
operations.
 Developed non-healthcare offerings to companies and managed the sales and services of
contracts associated with their businesses.
HEALTHCARE MANAGEMENT SYSTEMS, Nashville, TN 1998 – 2007
Director, Corporate Account Management
 Developed and led client relations, strategic planning for assigned clients to include
but not limited to CHS, Select Medical Corporation, Ardent Health, Lifepoint
Hospitals, Province and Psych Solutions.
 Provided on- site consulting services and process redesign.
 Served as overall project manager for contracted services with assigned clients.
 Produced additional add-on sales revenue of $10 million.
PHS, Brentwood, TN 1995 – 1997
Administrator
 Management and operations of 6 clinics, inpatient facility.
 Responsible for P & L, and managed care contracts.
 Liaison with county and state government.
 Provided leadership to fully credential all locations.
 Physician, clinical staff Recruitment.

5.  Responsible for onsite recruitment, Hiring, and credentialing of all staff.
MEMORIAL MEDICAL CENTER, Savannah, GA 1988 – 1995
Director of Patient Financial Services
 Managed 120 employees in eight locations (595 beds), performing patient access /
insurance and collection functions.
 Lead software project implementation and training of facility wide system, by
serving on organizational project team, and vendor project planning, and testing.
 Reduced A/R days by 15 during first year.
 Quality management and financial operations team member.
 Published quality program through NAHAM
EDUCATION
SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL
Bachelor of Science, Business / Healthcare Administration
CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, MI
Master of Science, Business / Healthcare Administration
AFFILIATIONS / ORGANIZATIONS
HMFA member
CRCR Certified