1. Ramsagar. F. Beldar
Address: B.D.D Block No.7/8, Sewree Cross Road. Sewree Mumbai 40015.
Phone No. +971 0509160876 Email: sagarnil13@gmail.com Date of Birth: 13th May
Career Objective: Seeking an opportunity in the hospitality sector wherein the
organization can also benefit from my previous experience in client handling and
customer satisfaction.
Summary of Skills:
 Currently residing in UAE. (Visit Visa Expire on 4th November)
 Worked in a highest volume restaurant of UAE.
 Recently pursued ‘Diploma in Hospitality Management’ from Asian Education
Council College, Singapore
 Completed 6 months internship at Jumbo Group of Restaurants – one of the most
acclaimed restaurants in Singapore
 Worked in a Michelin star restaurant in Mumbai.
 Previous track record of 6 years of outstanding performance in providing customer
satisfaction which includes working for the IT sector
 Handled international clients based in UK and US
 Enthusiastic, open-minded & able to generate Creative Solutions for complex Projects
& Challenges
Work Experience:
Organization: Burger King, UAE
Working as a Manager from July 2014 to July 2016
Responsibilities included:
 Inventory management, profit and loss and proper cash handling of daily sales.
 Training staff to boost the sales by proper upselling of products.
 Maintaining the Quality, Service and Cleanliness of the restaurant.
 In charge of overall staff performance appraisal.
 Achieving sales target on daily basis

2. Organization: Hakkasan, Mumbais
Joined as a Senior Steward from September 2013 to November 2013
Responsibilities included:
 Table setting, handling reservations, taking orders from guests
 Interacting with the guest and give menu recommendations
 Serving guests and as well taking feedback
Organization: Jumbo Group of Restaurants, Singapore
Worked as a Trainee front office executive from September 2012 to March 2013 (as part
of internship for Diploma in Hospitality Management pursued from October 2011 to
March 2013)
Responsibilities included:
 Table setting, handling reservations, handling billing, taking orders from guests
 Serving guests with meals and beverages
 Worked at the bar counter serving all types of cocktails and mocktails
 Interacted with guests closely to give menu recommendations as well as in taking
feedback
Organization: INTELENET GLOBAL SERVICES PVT. LTD, Mumbai
Worked as a Senior Advisor from October 2009 to January 2011
Process worked on: Apria Health Care
Responsibilities included:
 Handling a team strength of 30 agents
 Making Roaster on a weekly basis
 Handling grievances of the agents and giving them a proper feedback
 Meeting targets, preparing daily activity report and performance metrics
 Calling the insurance clients based in USA and work on the claims which are denied
Organization: Capita Offshore Business, Pvt Ltd, Mumbai
Worked as an Analyst from October 2006 to May 2008
Process worked on: Multi Client Desk
Responsibilities included:
 Handling IT issues of private and government organizations in UK.
 Logging complaints through emails sent by clients on a priority basis.
 Providing first time resolution to the clients.

3. Organization: Sitel India Ltd, Mumbai
Worked as a Client Services Professional from September 2005 to October 2006
Process worked on: GMAC Deferred Collection (US)
Responsibilities included:
 3rd Party Collection
 Helping customers to pay their outstanding dues by setting up a payment plan or by
settlement.
Organization: Global Telecom Ltd
Worked as a Client Response Executive from Ltd October 2003 to September 2005
Process worked on:Tele-2 (UK) and Tele-2(IRELAND)
Responsibilities included:
• Complaint Handling
• Data Entry
• First Time Resolution
• Inbound Sales
Educational Qualification:
 Completed Diploma of 2 years in Hospitality Management in August 2012 from
AEC college, Singapore (thereafter 6 months of Industrial Training)
 Completed H.S.C in March 2001 from Mumbai University securing II class
 Completed S.S.C in March 1999 from Maharashtra State Board securing II class
Computer Knowledge:
 Microsoft Word, Excel and PowerPoint
 Windows and Internet
 Worked on Microsoft Outlook and Lotus
 Worked on Abacus
Extra-Curricular Activities:
Participated in
 Inter school Football League
 Junior Inter College Football Tournament (District Level)
 Mumbai District Football Association League Tournament (2nd Division)
References: Can be provided upon request.