1. DAPHNI DIANA MASCARENHAS
Home Address
D/o, Late Fredric Mascarenhas
13-124A, Church Road, Perampalli
Udupi - Karnataka, India
PO-Shivalli - 576102 Phone:
Home : +91820-2571851
Mobile: India : +918197535665
UAE : +971525687912
dafniana2@gmail.com
Career Objective:
More than 5 years experience in hospitality industry. To implement my ideas and skills for the
benefit of the organization which provide Continuous challenges and opportunities for growth in a
highly motivated team Environment, but never compromise on quality of work, commitment and work
ethics.
Ocean Spray Resort Pondicherry, India.
 Working as : Guest Relation Executive
 Period of Jan 2012 to NOV 2014.
• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Trace relevant statistics about clientele
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of guests
• Greet Guests upon arrival
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Assist staff with language and culture
• Attend recreation activities when necessary
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Front Office Manager
• Assist with translations (information: guest directory; menus etc.) as required
• Provide feedback from Guests to Front Office Manager for action
Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted
safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and
procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment
safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
Deep knowledge in Galileo Software, Fidelio software, Champagne software, MS Office
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2. Fortune Group of Company, UAE
 Working as : Front Office Executive
 Period of Nov 2014 to till date.
“The French Loaf “chin of ocpl Bangalore, India.
 Worked as :Restaurant Manager
 Period of in November2010- July 2011
I was promoted to Restaurant Manager. My job profile includes taking care of entire STORE
(Achievement of targets, Attaining customer service, Planning and forecasting of targets, Managing
cost, Managing stocks of the stocks, Staff welfare, Trouble Shooting, In Store activities, Managing the
sales team, Increasing conversion ratio and average cash memo size, Cash point management, To ensure
that the staff is working to their fullest potential and satisfaction, Customer service and customer
requests & To train floor staff on the product knowledge
Back End Operations:-
Declaration of Cash and Credit Card Statements, Depositing the Cash on a daily Basis &
Maintaining the Statutory Licenses and Registers
SPICEJET Airline Bangalore International Airport, India,
 Wroked as :Customer Security Executive
 Period of July2011 to Dec 2011
I was worked as customer security executive. My job profile includes safety of an aircraft. Safety
of passenger who are traveling. and its it including all ground handling duties like preflight, check in,
hold, Baggage breakup aria, safety of passengers bags. And baggage make up arias, taking care of special
striver requested passengers. Amable to handle all kind of work.
► Professional Education
Qualification Name Institution Name Contact details Year
Obtained
Qualification
Type
Aviation,
Hospitality&Travel
Management
Frankfinn
Institute Of
Airhostess
India
www.frankfinn.com
mangalore@frankfinn.com
0091824-2422905 /06/07/09/10
September
2010 Diploma
Aviation,
Hospitality&Travel
Management
edexcel
United Kingdom
http://www.edexcel.com
subcontinent@edexcel.com
+44 120 477 0696
MARCH
2010 B-TECHi
(level-5)
► Qualifications
B.A Mahatma Gandhi
Memorial College
Karnataka University 2008 Bachelor's
Degree
P.U.C(12th
/HHC) Milagres PU
College
Karnataka
Board of the Pre-University
2005
Pre-Degree
S.S.L.C(10th
)
Carmel Girls
High School
Karnataka University 2003
Secondary
School
► Certifications
 Galileo Software
 Dangerous Goods Regulations (DGR)
 Customer Relation Championship
 MS-Windows & MS-office
 Air Hostess Training & First Aid
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3. ► IELTS ( GENRAL) L - R - W - S - O –
Industrial Exposure:
I had attended the In-Flight training in Bengaluru through “JET AIRWAYS” around
Bengaluru city on August 24TH
2009.
Responsibilities Handled as a student:
• Indian catholic youth movement worked as udupi varado(zone) president 2007-2008
• Indian catholic youth movement perampalli parish worked as president 2006-2007
• Indian catholic youth movement perampalli parish worked as secretary 2005-2006
• young Christian student/young student movements worked as president 2004-2005
Extra- curricular activities:
• Customer interaction program “Udaan 2009” Mangalore
• Young Christian student/young student movements’ village exposure camp, Siddakatte.May
2005
• Young Christian student/young student movements’ village exposure camp.Patri.April2004
• Fogsi youth express programmed August2006
Skills:
• Galileo Software
• Fidelio software
• Champagne software
• MS Office
• First Aid
• Good Listening Skills
• Good Communication skills
• Leadership quality
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4. • Good interaction skills
Personal Details:
Father’s name : LAWRENCE MASCARENHAS
Mother’s name : JATHRINE MASCARENHAS
Height : 166CM
Weight : 63KG
Age : 27years
Sex : Female
Religion : Christian (R.C)
Marital status : Single
Date of Birth : 10-Jan-1988
Language known : English, Japanese, French, Hindi, Kannada, Konkani & Tulu,
Passport Details:
Passport Number : H2153991
Place of Issue : Bangalore
Date of Expiry : 17-Dec-2018
Date of Issue : 18-Dec-2008
Declaration:
I hereby declare that particulars given above are true to the best of my knowledge. I assure
you that I will fulfill all my duties to the best of my abilities if I am appointed.
Place: India. Yours Faithfully,
Date: 02/12/2015 Daphni Diana Mascarenhas.
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