1. Vijay Kumar J Contact – 99450 73170
Email - vijayhunny87@gmail.com
Objective
Seeking a responsible position to utilize my skills and abilities that offers professional growth while
constantly learning, applying and improvising on the best practices.
Professional Summary and Core Competencies
An astute professional with over 6 years of experience in the BFS area covering, Retail Banking and US
Residential Mortgage (Default Support) back office operations.
• Have experience in applying designated new methodologies, processes, standards and technology tools
which includes involvement in UATs and calibrations.
• Queue management including assignment and tracking.
• Escalation resolution and mitigation.
• Assisting team leads in managing day to day operation while in office as well as during their absence.
Work includes providing data points for monthly and annual appraisal reviews.
• Have experience with client facing activities such as presentations, VCs, Calibration calls and email
responses.
• Responsible for MIS including monthly dashboards, daily reports and Billing report.
• Being an SME in the team have been responsible for internal QC.
• Location SPOC for process changes / Documentation such as SOPs and training manuals.
• Have experience in training new hires.
• Have been an active member of the UATs (applications).
• With above average communication am Proficient with MS office and Internet applications.
Employment Summary:
Capgemini (erstwhile IGATE) – Feb 2013 - Sept 2016
Role – Sr. Associate - Retail Banking Ops and Foreclosure Administration
Process - Customer Service - KYC (Individuals and Companies) and Default Administration Support –
US Residential Mortgage.
Cognizant Global Services Pvt. Ltd – May 2010 – Dec 2012
Role – Associate – Default Services – Foreclosure Administration
Process – Default Administration Support – US Residential Mortgage (Foreclosure referral and payoff
Quote

2. generation).
Academics:
MBA - Madurai Kamraj University - 2014
B.Com - Bangalore University - 2009
Pre University - (Karnataka Board) - 2006
SSLC - (Karnataka Board) - 2003
Achievements:
• Was part of the team which received 3 quarterly awards
• Received 4 best Performer in our process in 2011
• Received 2 Client Appreciation Certificates for best performance in 2012
• Received 2 Client Appreciation Certificates for best performance in 2013
• Received 5 Client Appreciation Certificates for best performance in 2014
• Was able to identify new processes that were later outsourced offshore
Personal Dossier:
Date of Birth : 19th December 1987
Father’s Name : Late. K. Jayavelu
Marital Status : Married
Languages Known : English, Hindi, Kannada, Telugu and Tamil
Leisure : Enjoy playing Cricket, Football, listening to music, traveling,
Socializing and Event management.
References can be provided on request.
Place: Bangalore Date :