1. Ramanan S
Team Leader
Email id: ramanancec@gmail.com
Mobile : +91 9841998973
Objective
To be genuine, Skillful, knowledgeable and expertise along with moral ingredients to meet the challenges of
this corporate world
Professional experience
7.8 years of experience in the “Team Leader”, “Quality Analyst” and “Report Analyst”
 HCL Technologies Ltd, Chennai
Working as a Team Leader – Since Aug 01st
2015
 Own Business from August 13 to June 15
 HCL Technologies Ltd, Chennai
Working as a Data Analyst – May 05th
2010 to July 31st
2013
 TCS Technologies Ltd, Chennai
Working as a Report Analyst – Nov 02nd
2008 to May 03rd
2010
 DATAMATICS Technologies Ltd, Chennai
Working as a Senior Executive – May 02nd
2006 to Oct 30th
2008
Highlights
• Experience in Quality Management system
• Knowledge in Monitoring Improvement Plan and Transaction Monitoring Flow.
• Expertise in performing the monitoring are calibrated using the Gage R&R methodology.
• Good Understanding in Process Control Points and checks.
• Team management with good communication skills. Max team size managed - 7
Data Analyst
• Created Transaction monitoring Flow, Daily Dashboard and AES Score Card.
• Experience in various analysis (Pareto and control charts etc.) with Fatal and Non-Fatal Accuracy / CSR on a monthly basis.
• Effective defect tracking and reporting to improve Quality standards.
• Experience in Control Points to identified for Volume, Accuracy, and Timelines.
Education
• Master of Computer Applications (M.C.A.) First Class (70%), 2002-2005 from Crescent Engineering College, Chennai.
• Bachelor of Science in Computer Science (B.Sc.) First Class (69%), 1999-2002 from V.O.C College, Thoothukudi.
Technical Skills
• Operating Systems : Ms-Dos, Windows ’98/XP
• Languages/Scripting : C, C++ / VB
• Databases : SQL, MS-Access, MS-Excel
• Web Designing : XML, HTML, DHTML
• Tools : Manual, Automation Tools viz. Win Runner, QTP, Rational Robot, Silk test

2. Professional experience
Responsibilities as Team Leader and Data Analyst in HCL Technologies, Chennai
and Report Analyst in TCS Technologies, Chennai, Senior Executive in Datamatics Technologies, Chennai:
• Proposal and Process Implementation.
• Analyzing the product requirement specifications.
• Planning, Processing.
• Scheduling QA tasks and tracking the team activities
• Verification and Validation, Bug reporting
• Communicating with the Client and Onsite team.
• Creating Daily and monthly project reports and senior management review reports.
Project details
Project Name: Group Cross Reference
Client – Office Depot - Norgross, GA, US
Description: We cross reference customer SKUs against competitor’s SKUs. We use open internet search engines & competitor’s
websites to match information provided by the client & suggest an appropriate or exact SKU in customer catalog. By cross referencing
the SKU’s we assist the Bid Team of the customer, which includes pricing Analysts in their day-to-day activities. This creates extra
bandwidth for customer pricing Analysts to focus on optimal pricing leading to margin enhancements and higher win to bid ratio.
Task Responsibilities:
• To do the transaction monitoring on a daily basis, by taking samples of the transactions handled by the agents in the process
• To record the QA scores of all the agents and give feedback on their scores on a daily basis
• To ensure all the transaction monitoring activities are done properly and the agents in the process show sustained improvement in
quality.
• To analyze the performance of the agents on quality and to identify the training requirements for the agents
• To prepare the action plans for the agents who are not meeting the quality requirements and target QA score in the process
• To have quality review meetings with the Manager, Quality Analyst, Mentors and the Agents on a monthly basis
Tools used: MIS Tool and Cirtix Pricing Depot Tool.
Role: QA
Team Size: 7
Project Name: Retail Measurement System
Client – AC Nielsen, US
Description: Nielsen Analytic Consulting services provide tailored solutions to complex sales and marketing issues such as Promotion
optimization, Price strategy, Product portfolio mix, Marketing mix management, Media spending, Retail category optimization, New
product development, Brand positioning, Sales forecasting, Trade Performance Management.
Task Responsibilities:
• We optimize client pricing and promotion strategy to align with brand and profit goals for their entire product portfolio.
• We used to work on predictive models that can predict how various pricing and promotion scenarios will impact sales and profits,
and clarify the shopper’s perception of client brand..
• Review of business issues and context for pricing strategy, along with techniques to capture both retailer and consumer perspectives.
• Assessing the impact on sales and profitability for manufacturers and retail partners.
• Post-analysis of price and promotions strategy of client, and proposing our recommendations if any.
• In-market strategy for retail-account specific pricing and promotions initiatives.
Tools used: Mainframe Tool.
Role: Team member
Team Size: 10

3. Project Name: Journal & Legal Data Processing
Client – Legal Team, US
Description: Legal Process Outsourcing (LPO) refers to a law firm or corporate legal department obtaining legal support services from
an external law firm or legal support services firm. Typically, a lawyer will contract either directly or indirectly through an intermediary
with an individual or a firm to perform various legal support related services.
Task Responsibilities:
• It deals with drafting of standard contracts, agreements, letters to the clients, patent applications and other legal documents..
• Most Legal Process Outsourcing would involve form templates which provide a form of structured data that is set in the visual.
• utilize low cost professionals as well as specially designed software that automates and streamlines repetitive tasks, especially tasks
that involve significant amounts of paperwork and documents..
Tools used: LPO Tool.
Role: Executive
Team Size: 3
Project Name: XML conversion E Publishing
Description: XML technologies involves a number of distinct steps: content creation, validation, and publication.
Task Responsibilities:
• The process of translating art work into a digital form that can be recognized by a computer and the instrument used for such
conversion is scanner.
• Optical Characters Recognition (OCR) Is the mechanical or electronic translation of scanned images of handwritten, typewritten or
printed text into machine-encoded text..
• We used the covert the E-Books to XML conversion by applying styles and formatting.
• Electronic publishing (also referred to as ePublishing or digital publishing) includes the digital publication of e-books, EPUBs, and
electronic articles and the distribution of written-information digitally through CD-ROMs, DVDs, portable document files (PDF), or online
over the internet or other network.
Tools used: Conversion Tool.
Role: Senior Executive
Team Size: 5
Personal profile
Passport No : L621122
PAN : AJVPR7345D
Date of Birth : 01st
June 1982
Marital Status : Married
Nationality : Indian