1. Experience Summary
 Total experience of 10+ years 8+ yrs in Business Analysis & Project management
 Have been extensively following the Business Analysis methodologies as per the ISEB guidelines
 Experienced in handling Web & Mobile applications (Android & iOS)
 Worked with international clients(US & UK) in Retail, Hi-tech and Travel-Leisure domain
 Currently working with TCS Corporate marketing and Corporate talent management groups
Certifications
 Project Management – PMP & Prince2 Certified
 Quality Management – Six Sigma Green Belt (Mentored 4 Lean Six Sigma projects)
Key Roles Played
Role Business Domain Organization Tenure
Business Analyst (Lead)
Corporate HR &
Marketing
Tata Consultancy Services
Ltd.
Aug ’11 - Till Date
Business Analyst (Lead)
Retail , IT & Hi-tech,
Travel & Hospitality
eClerx Services Pvt. Ltd. Nov '07 – April ‘11
Junior Programmer Retail and Groceries
Electrobug Technologies
Ltd.
Aug '04 – Oct '07
Achievements
 Best Support Team & Star Team and 2 Synergy Awards for my team’s commitment (2011-2014)
 Received 3 Best OU level PI awards; 2 as Mentor and 1 as a BA lead (2013)
 Awarded as the Best Manager of Year(2008 – 09) and Best Manager of Quarter (Q4, 2008)
 Recognized twice for the best Business Process Improvements and Eureka Ideas (2007 – 2011)
 6 times Best Analyst of the month for exemplary performance and automations (2004 – 2007)
Skill Set
Business Analysis
• Requirement Gathering and Documentation, Gap Analysis AS-IS To-BE
• Stakeholder Management
• Project Planning, Requirement traceability
• Liaising with development team in solution designing
• Functional Test Case design, Test Case Execution,
• Communication and Production support, Conducting client demo
Documentation
BRD, Use cases, Test cases, Process maps, Swim lanes, Wireframes, ROI,
Cost Benefit analysis
Applications Web applications and Mobile Apps (iPhone, iPad, Android)
Software Tools MS Office , Mastercraft All Life Cycle Management (ALM) tool
Languages & Data bases Excel - VBA, VB 6.0, Java, Jsf, Angular JS, Oracle, SQL server 2000
1.
Raj Shekhar
Business Analyst - Project Lead | Tata Consultancy Services Ltd.
Cell: +91-7859852848, +91-8860692692
Email: shekhar.raj@tcs.com
Address: Delhi, India - 110059

2. Skills Business Requirement analysis, Websites Analysis, Data Analysis
Academic Qualifications
Current Responsibilities : Business Analyst
 Business Requirement Analysis and Documentation (using ALM) -
• To understand the business requirement viz-a-viz challenges of client's organization
• To estimate effort, perform Cost–Benefit analysis, create ROI sheet and share with client/CCB
• To document the Approach note, BRD, Use cases in ALM tool and take sign offs
• To create process models using swim lanes & conduct Gap analysis between AS-IS vs. TO-BE
• To conduct impact analysis of new change requests on the existing system in ALM tool
• To design and share system prototypes, wireframes using MS Office with client and developers
• To maintain Requirement traceability for complete lifecycle of the requirement including change
request afterwards
 Stakeholder management -
• To interact with development team and help in technical resolutions with other source teams
• To work with testing team and usability team and co-ordinate in respective activities
• To communicate with clients and understand their concern on day to day basis also
 Managing System Testing -
• To create Test cases mapped to the use cases or business requirement in ALM tool
• To plan and estimate testing efforts, need to ensure issues are identified and resolved early stages
• To execute the functional test cases and share the deliverable with client for UAT sign off
• To conduct RCA on issues, process exemptions and establishing control measures
 Post Deployment Support-
• To create or update application user manuals for newly added functionalities
• To provide user training on the deployed change requests
 Technical Understanding -
• To understand the areas of application programming, database and system design
• To discuss with Development teams and understand technicalities of Mobile and Web architectures
2.
Degree
Month/Year
of Passing
Board / University Percentage (%)
Business Administration
(Diploma)
2012 ICFAI, Tripura 62%
MCA June, 2005 G.J.U., Hisar, Haryana 60%
M.Sc.(I.T) May, 2004 G.J.U., Hisar, Haryana 68%
B.Sc.(Comp. Sc) April, 2002 K.U.K., Kurukshetra 63%
XIIth
(PCM&B) June, 1999 C.B.S.E., Sainik School Jamnagar 64%
Xth
June, 1997 C.B.S.E., Sainik School Jamnagar 64%

3.  Process & Quality Management -
• To record change management, logging daily events, maintaining process documents
• Managing project configuration, maintaining project metrics and conforming SLA, MSA & SOW
• Following DMAIC, conducting FMEA, QPIs, Process Mapping & logging change management
 Team and Resource Management -
• Team acquisition to team training and appraisals
• Assigning roles and responsibilities on the project and ensuring timely completion of tasks
• Mentor team members on best practices and propagate innovation
Prior Industry Experience
 Client Business Domain: IT & Hi –Tech Manufacturer
Duration: Aug, 2010 – Jul, 2011
My Role: Business Analyst
Team Size: 19
Description: - The process included multiple business line items. The major responsibility was to design
and develop web application for the client. The other parts cater client the data XML feeds which is directly
fed into its price integrating website. Another one serves with all the marketing analysis charts as
requested by clients, in excel reports and PPT presentations, in fixed periods or on ad-hoc requests.
Some of the analytical reporting involved the following:
• Executive summaries and dashboards - The summary on comparisons of client’s and it’s competitors
business performance across the regions or periods (on monthly or quarterly basis)
• Web channel scorecard and effectiveness
o Analysis on all the channels being used by the clients on the basis of their popularity
o Generating metrics on their compliance on displaying client’s promotions effectively
• Revenue management solutions and Pricing Strategic Marketing
o Analyzing various revenue streams of clients and providing solutions to improve the model
o Evaluating client’s profitability & compliance in order to suggest appropriate solutions
• Catalog management and Product positioning - Consulting clients on positioning of
products/properties/catalogs by analyzing customer trends, preferences and feedback from surveys
 Client Business Domain: Hospitality and Leisure domain
Duration: Nov, 2007 – Aug, 2010
My Role: Business Analyst
Team Size: 10
Technology Used: ASP.Net, VB6.0, VB Script, SQL Server, VBA macros
Description: The online application developed was Igentica. For domains including Hotel, Travel and
Holiday packages we provided website management, providing analytical reports by analyzing data
available online.
The IGENTICA application can be used for both the real time and scheduled data mining and reporting the
processed data in agreed formats to clients. The whole process is automated and capable of providing all
Data oriented information to client.
The Analytical reports consist of following analysis charts
3.

4. • Client’s and competitors’ market coverage
• Event based pricing
• Competitive pricing analytics
o Analyzing pricing strategies of client and competitors to derive their market positions
o Analyzing various competitor marketing strategies (promotions, offers, discounts etc.)
o Consulting clients on building responsive strategies and competitive strategies
o Forecasting competitive trends in advance based on historic pricing movements
 Client Business Domain: Retail and Groceries
Duration: May, 2006 – Oct, 2007
My Role: Junior Programmer
Team Size: 4
Technology Used: VC++, MSAccess, SQL Server, VBA macros
Description: For Hi-tech and Retail domain we developed a webspider application to provide the pricing
intelligence, market trends, comparisons and price analysis of the availability and price offered for
groceries, books, foods, electronic items, furniture etc for different stores on competitor websites.
EBW is a Standalone application, the interface is used to crawl the pages from live websites and extract the
data from the cached pages. It requires script programming to use the tool for different websites.
 Client Business Domain: Hotel, Travel and Retail & Groceries
Duration: Aug, 2004 – Apr, 2006
My Role: Analyst & Senior Analyst
Team Size: 4
Description: We developed a website named RTC which is an online pricing intelligence app - providing a
transparent view of the marketplace for making strategic and tactical pricing decisions. In the travel (air,
hotel), RTC provides the data retrieval, data matching, reports and production facilities to outsource most
of the pricing data collection needs of our clients.
Passport Details
Personal Details
 Father’s Name : Mr. Binod Kumar Singh
 Nationality : Indian
 Date of Birth : 20 Nov, 1981
Date: (RAJ SHEKHAR)
4.
Passport No. G5146176
Place of Issue Bareilly – UP
Date of Issue 23/11/2007
Date of Expiry 22/11/2017