1. Rajashekar Narayana No.235, 27th Cross,
Mobile: +91 9035089085 2nd Block, Rajajinagar
Email: rajashekar.narayana@gmail.com Bangalore 560010
EXECUTIVE SUMMARY:
A desire to succeed in Growing Organization by delivering superior performance through application of
Client Management skills and enhancing Customer Experience to support growth.
SKILL SETS:
 A B.Com graduate having 10 years of experience in Financial & Risk Management
Domain.
 Delivered desired level of performance in an efficient manner & won accolades from the
Clients, Cross Functional Teams, Process Owners and Business Managers & possess good
analytical skills.
 An effective team player having high quality inter-personal skills that transformed into
successful business operations performance.
 Personal Skills: Cross functional interactions, effective communication, Accountability
& people management and an independent self-starter
 Extensive experience: In SQL,MS Excel, MS Word, MS PowerPoint OD Reports and
relational database management systems.
 Communication Skills: Excellent communications skills in dealing with customers, co-
workers, and employees. Both verbal and written skills are strong.
 Project Management: Well-organized and highly efficient working in a multi-tasking
in a dynamic environment. Ability to plan, organize, and supervise the work of
others.
 Technical Skills: SQL, MS-office suits and OD Reports and GST (Oracle Database)
AREA OF EXPERTISE:
 People Management
 Client Management
 Process Management
 Quality Management
EDUCATION:
• Master Degree 2007: Post Graduate Diploma in Business Management (PGDBM)
Institution: University: Mysore University
• Bachelors Degree 2001: Bachelor in Commerce(B.com)

2. Institution: University: Bangalore University
WORK EXPERIENCE: Aug 2004 to Till Now
Organization : Thomson Reuters. (www.thomsonreuters.com )
Designation : Senior Content Analyst
Thomson Reuters
Thomson Reuters the world’s leading source of intelligent information for businesses and
professionals. Financial & Risk provides solutions to the global financial community - delivering critical
news, information and analytics, enabling transactions and connecting communities of trading,
investing, financial and corporate professionals.
Key Deliverables:
• Quality Management: Automation, Process improvement, Client servicing mechanisms
improvement.
• Management Information System: Performance Reports, Production Reports, Quality
Reports, Compliance Reports, Customer Query Reports.
• Imparting Training: Development programme for new joiners’ & their evaluation, Team
Building.
• Reference Data Management: Workflow Management, Mapping of Market Identifiers in
database.
• Corporate Actions: Incorporation & implementation of Business deals in Processes & data
base.
• Client Management: Root Cause Analysis, Customer resolutions and preventive measures,
Internal Customer Management.
• Projects: Time-based project handling, Adhoc requirements.
• Business Advisor: Providing timely information to our client and provide data about which
gives investors a quick outlook on corporate performance.
• Customer Relationship: Establishing relationship with external parties or vendors for
procuring financial information and various projects. Answering queries from the Siebel Online
and Service Cloud (sales force) helpline and addressing client issues; supporting external
brokers by sending them the requested data.
• Working on Project: Working on various projects based on Client requirements and closely
coordinating with the department to successfully complete the projects.

3. Responsibilities:
• Identifying and addressing product reference data quality issues.
• Worked on a number of client queries involving complex research.
• Working on market data issues based on exception reports.
• Generating Exception Reports Using Thomson Mapping TooL, SQL and OD Reports.
• Liaison with Reference Data consumers and Providers/Vendors.
• Data cleansing/data quality management.
• Develop, Test and manage Exception reports generated by application.
• Conduct root cause analysis and Impact analysis on Data change requests.
• Interface with vendors for data quality issues.
• Understanding user data requirements and recommend changes.
• Change communication to consumers.
• Creating SQL queries on databases to analyze and to cross verify the data quality issues.
• Analyzing, interpreting and updating product reference data.
• Training and assisting Analysts.
• Experience of working in Reference Data domain or Strong Reference Data projects experience
• Integration of data received by various sources based on the general corporate principles.
• Knowledge about security identifiers and market identifiers such as SEDOL, ISIN, CUSIP and
TICKER.
• Interaction with publisher counterparts who provide data.
• Have good experience in working on the Response tool & have escalated and resolved queries
using the same.
• Worked on a number of client queries involving complex research and played an active part in
the various projects handled by the team.
Products:
• Thomson One.com
• Thomson One Analytics
• Thomson One Investment Management
• Thomson One Investment Banking
• Thomson Research

4. • Thomson Reuters EIKON
AWARDS:
• Honored with “Market Division Award” for three times for effective handling of client
queries & consistent high quality performance.
• Won 2 time “Market Recognition program” (MRP) for initiative, innovation in process,
consistent performance with high quality of work and sharing best practices across the team.
Personal Details :
Nationality Indian
Father’s
Name Narayana
Languages
English, Hindi, Kannada,
Tamil, Current
Bangalore, IndiaKnown Telugu Location
Philosophy Integrity, Transparency
Residential No.235, 27
th
Cross, 2
nd
Block,
Address Rajajinagar, Bangalore-560010
Interest Politics & Psychology
Preferred
Bangalore, India
Location
Leisure
Pursuit
Reading, Listening to
Music, Alternate E-
rajashekarhp@rediffmail.com
Writing mail ID
Social Media
@rajashekar1234
Social Media
in.linkedin.com/in/rajashekarnarayana
(Twitter) (LinkedIn)
DECLARATION
I hereby declare that the above furnished particulars are true to the best of my knowledge and belief.
Place: Bangalore, India. Signature