1. DA N I S H AH M E D KH A N
Address: PO Box 30430, Dubai
Contact: +971 504995918 | Email: danish2609@gmail.com
M I D - S E N I O R M A N A G E M E N T P R O F I L E
Sales Management ~ Customer Service ~ Operations ~ Team Leadership
Seeking a challenging position with a reputed organization to add further business value
Core Competencies include…
 Customer Care  Complaint Resolution  Resource Allocation
 Contract Management  Process Improvement  Training & Development
 Contract Maintenance/Renewals  Workflow Management  Team Building & Management
E X E C U T I V E S U M M A R Y
 Dynamic industry professional with 10 years of track record of success providing exceptional customer service,
building loyal relationships, providing swift resolution to customer complaints and increasing sales
 Sound understanding of complete sales cycle, with expertise in driving sales initiatives, generating leads,
acquiring new contracts and identifying opportunities for accelerated growth
 Hands-on experience in monitoring the overall functions of processes handled; identifying improvement areas
within the team and implementing adequate measures to maximize customer satisfaction level
 Skilled in interacting with clients, understanding their requirements and accordingly devising customized
solutions, thereby maintaining complete client satisfaction
 Efficient team leader & player with excellent communication, presentation and interpersonal skills; expertise in
providing necessary training to team members regarding product presentation, contract management and
customer handling
 Skilled in interfacing with people at various levels in the organization, managing healthy work environment and
inculcating bonded teamwork with high work ethics
A C A D E M I C S
 Masters in Personnel Management | Pune University | Pursuing
 Bachelor in Commerce (Accounts & Taxation) | Barkatullah University | 2002 - 2005
K E Y C A R E E R H I G H L I G H T S
 Recipient of Customer Service Excellence Awards
 Recipient of multiple client appreciations for enhancing client satisfaction through qualitative service delivery
across professional career
 Efficiently completed various customer service trainings
 Track record of achieving all KRAs and SLAs
P R O F E S S I O N A L E X P E R I E N C E
Assistant Sales Manager : Florida Pest Control Services LLC, Dubai, UAE : Jul 2014 till date
Key Deliverables:
 Ensuring the successful acquisition of new contracts with expertise.
 Monitoring the maintenance and renewals of the existing client’s contracts.
 Managing the resolution of various client disputes and complaints.

2. Team Leader (Operations) : Homeward Residential India Pvt Ltd, Pune : Jan 2012 - Jan 2013
Key Deliverables:
 Oversaw the activities of customer services for the foreclosure department.
 Handled the most crucial set of customers for handling a mortgage process.
 Efficiently handled the most tenured associates on the Floor.
 Contributed notably towards team development initiatives resulting in process improvement and training of
freshers.
 Handled the workflow management initiatives leading to effective resource allocation activities.
 Ensured active involvement in diversified process audits.
Team Leader (Operations) : CAPITA (Ventura) India Pvt Ltd, Pune, India : Apr 2010 - Oct 2011
Key Deliverables:
 Monitored the extremely critical processes dealing with the responses to customers’ emails.
 Liaised with the most tenured team advisors amongst a team of 27.
 Controlled activities of fresh joiners, ensured their familiarity with company policies, and undertook training
sessions.
 Contributed significantly towards team development by undertaking initiatives resulting in process improvement
and training of new joiners.
 Spearheaded effort towards FTE Savings, with active involvement in Process Audits.
 Ensured adequate Workflow Management by means of effective Resource Allocation activities.
Team Leader (Operations) : American Home Mortgage Servicing Inc. India Pvt Ltd, Pune, India : Jun 2006 to
Oct 2009
Key Deliverables:
 Managed a team of 15-18 Associates.
 Sustained a track of Individual and Team Performance initiatives.
 Assisted the associates by means of Appraisals and various other Performance Parameters.
Customer Care Executive : EXL Services Pvt. Ltd., Pune, India : Sep 2005 to May 2006
Key Deliverables:
 Provided assistance to customers pertaining to queries related to the Bank and its Products.
 Managed the existing and new customers while offering them with the most feasible Solutions and Services.
Investment Care Consultant : Bajaj Allianz Life Insurance Co. Ltd, Bhopal, India : Apr 2003 - Mar 2005
Key Deliverables:
 Spotted and established contacts with Prospective Clients for investing In Life Insurance Products.
 Identified business requirements of clients and presented them with most appropriate proposals for negotiating
and closing businesses.
P R E V I O U S A S S I G N M E N T
Academy of Educational Excellence Pvt Ltd, Bhopal, India (Apr 2003 – Mar 2005)
Public Relations Officer
T R A I N I N G S
 Six Sigma Training Phase 1
 Organizational Trainings
 Customer Service / Support Trainings

3. E X T R A - C U R R I C U L A R
 Represented school and college in Cricket and Basket Ball
 Organized and participated in Quizzes, Debates, and Group Discussions
 Received several prizes in Athletics during School
P E R S O N A L D O S S I E R
Date of Birth : 26th
September 1983
Languages Known : English, Hindi, and Urdu
Interests : Travelling, Numismatics, Sketching, Play-acting
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Marital Status
Location Preference
: Single
: Dubai, Sharjah
Visa Status : Permanent Visa/Company Visa
Driving License : Valid UAE Driving License
~ References Available Upon Request ~