1. CURRICULUM VITAE
Name: Nadine Wakelam
Address: 11 Somerton Close
Standish
Wigan
WN6 0RP
Telephone: 01257 427845
Mobile: 07747 843144
E-Mail: nadine.wakelam@yahoo.co.uk
Personal Qualities, Skills and Experience
I have 6 years experience of assessing learners in Business Administration to level 4, Customer
Service to level 3, Team Leading, Management to level 5 and Health and Social Care Management level
5.
I have basic, intermediate and advanced knowledge and experience of Microsoft Word, Excel, Power Point,
Publisher and Databases - this is supported by completing my European Computer Driving Licence (ECDL).
I have worked in a Senior Management role for 11 years and gained my NVQ level 5 in Operational Management
during this time, I have also worked in a Supervisory role for 3 years prior to my Management position.
Preceding this I worked in various clerical roles which enabled me to gain invaluable hands on knowledge and
experience of the business before making progress into Supervisory, Team Leader and Management roles
I am a team player but can also work alone if necessary. I have a pragmatic approach and have the ability to
break down problems in a logical way in order to resolve the issue and establish a solution. My skills allow me to
set objectives, targets and outcomes for both myself and others through negotiation and collaboration. My 20
year’s experience and qualifications in management, business administration and customer care enhances my
commitment to a high quality customer focused provision of services for all customers. This previous knowledge
and experience also supports my ability to evaluate and assess a candidate’s capability and competency in their
subject area, when aiming to attain an NVQ award.
I am committed to developing and maintaining effective working relationships with colleagues, managers and
partners. I am flexible, hard working and have good listening skills, I value colleague’s opinions and suggestions
and am willing to adapt to any situation as it arises. I have a very logical approach to resolving problems and
issues and am willing to try innovative ways of working. I have lengthy experience of budget monitoring and am a
member of AAT.

2. Professional Qualifications
Subject Awarded
Preparing to Teach in the Lifelong Learning Sector (PTLLS) 2010
NVQ A1 Assessors Award 2009
NVQ level 5 in Operational Management 2003
Association of Accounting Technicians (AAT) 1994
BTEC Higher National Diploma in Business and Finance 1994
BTEC Higher National Certificate in Business Administration 1992
BTEC National Diploma in Business Administration 1987
General Qualifications
Subject Awarded
European Computer Driving Licence (ECDL) Level 2 2009
ECDL Advance Word & Excel Level 3 2010
Equality and diversity 2015
Safeguarding 2015
Prevent 2016
Channel General Awareness 2016
RSA Typewriting, level I, II, III 1985/87
RSA Medical Audio Typewriting, level II 1987
O level English Language, Grade B, Mathematics, Grade C
Art, Grade B 1985
CSE English Language, Mathematics, English Literature, Art, Grade 1 1985
Work Based Internal Courses
Training for Trainers, Office Supervisors’, Grievance and Capability, Equal Opportunities, Recruitment and
Selection, Managing Poor Performance, Anti Discriminatory Practice, Foundation Health and Safety, Foundation
Food Safety

3. Work Experience
Post Held: Trainer/Assessor
Company: New Generation Training Consultancy
Time Period: June to date
Main Duties and Responsibilities
To support and develop up to 50 apprenticeship learners for Customer Service Level 2 and 3. To provide
training and coaching and to assess the candidates ability against QCF standards. To record outcomes. I
am able to manage and prioritise my own time to ensure all candidates have the correct level of support
needed.
Post Held: Trainer/Assessor
Company: Life Skills Centres
Time Period: Aug 15 to March 15
Main Duties and Responsibilities
To support and develop up to 40 apprenticeship learners for Management level 3 and 5, Health and Social
Care Management L5, Customer Service Level 2 and 3, Business Admin level 2,3 and 4. To provide
training and coaching on each subject matter and to assess the candidates ability against QCF standards.
To record outcomes using Learning Assistant e portfolio system. I am able to manage and prioritise my
own time to ensure all candidates have the correct level of support needed.
Post Held: Trainer/Assessor
Company: Back 2 Work Complete Training Ltd
Time Period: Jan 15 to Aug 15
Main Duties and Responsibilities
To support and develop up to 40 apprenticeship learners for Team Leading, Management level 3, Business
Admin level 2 and 3, Customer Service level 2 and 3, To provide training and coaching on each subject
matter and to assess the candidates ability against QCF standards. To record outcomes using ICQ and
Smart Assessor e portfolio systems. I am able to manage and prioritise my own time to ensure all
candidates have the correct level of support needed.
Post Held: Generic Assessor
Company: Avanta Enterprise Ltd
Time Period: Sept 13 to Jan 15
Main Duties and Responsibilities
To support and develop up to 40 apprenticeship learners for Team Leading, Management level 3, Business
Admin level 2,3 & 4, Customer Service level 2 & 3, To provide training and coaching on each subject
matter and to assess the candidates ability against QCF standards. To record outcomes using Learning
Assistant e portfolio. I am able to manage and prioritise my own time to ensure all candidates have the
correct level of support needed.

4. Post Held: NVQ Assessor/Trainer
Company: Optimas Training
Time Period: June 11 to Aug 13
Main Duties and Responsibilities
To support and develop up to 35 apprenticeship learners for Team Leading, Management level 3 and 5,
Business Admin level 2 & 3, Customer Service level 2 & 3, Sales level 2 and IAG level 2. To provide
training and coaching on each subject matter and to assess the candidates ability against QCF standards.
To record outcomes using Smart assessor e portfolio. I am able to manage and prioritise my own time to
ensure all candidates have the correct level of support needed.
Post Held: NVQ Assessor
Company: Blackstone Training
Time Period: Jan 11 to June 11
Main Duties and Responsibilities
To support and develop up to 50 apprenticeship learners for Team Leading, Management, Business Admin
level 2 & 3, Customer Service level 2 & 3 and ICT level 2. To assess the candidates ability against QCF
standards and record outcomes. To manage and prioritise my own time to ensure all candidates have the
correct level of support needed.
Post Held: NVQ Assessor
Company: Learn Direct
Time Period: March 2010 to Dec 10
Main Duties and Responsibilities
To support and develop 35 learners within Victim Support for Team Leading, Management, Business Admin
and Customer Service. To assess the candidates ability against NVQ standards and record outcomes
using an e portfolio learning assistant system. To manage and prioritise my own time to ensure all
candidates have the correct level of support needed.
Post Held: Part time front of house customer services assistant
Company: Spirit Group
Time Period: Feb 2008 to July 2009
Main Duties and Responsibilities –
Provision of good quality customer care for the bar and food service area, within the Public House.
Post Held: Service Manager - Administrative and Financial Services
Company: Wigan Council
Time Period: October 2002 to November 2007
Main Duties and Responsibilities:
Management of 150 staff across 10 bases within the following teams: Administration/Reception Service across
the Borough, Residential Care Services Commissioning Team, Day and Domiciliary Care Services Commissioning

5. Team, Community Care, Finance Section, Financial Assessments Team. The purpose of the role was to manage,
co-ordinate, control and develop the Administrative and Financial Service for the Department.
The post was responsible for the development of value for money services to ensure efficient and effective
support and information services, as defined in the Department’s Service Plan. I was responsible for the
development and implementation of Financial and Administrative policies and procedures which adhered to the
Council’s Financial Regulations and Standing Orders. Some of these policies and procedures directed and
supported the Department’s objective of maintaining and enhancing efficient and effective income collection of
£10 million per annum, through the National Fairer Charging Policy. The purpose of the financial assessment was
firstly to establish a fair charge based on individuals income, savings and benefits, then secondly to maximise
the service user’s income and identify any additional income sources available to them. Whilst in post I created
an Arrears Recovery Team which worked along side the Financial Assessment Team, the purpose of the Team
was to chase outstanding debt owed to the Department. In its first year of existence the team recovered an
additional £800,000 of income from charges which had been owed to the Department since 1993.
Another large area of responsibility was to ensure that that all Departmental Social Workers were fully
supported in their role by our administrative service. This service provided vital administrative support to
these operational staff and this service had to be constantly reviewed and developed to meet the changing
need and demand from the operational division. The administrative services also provided front line services to
the general public via reception desks and information points.
As part of my role I provided in house training to all members of the Social Services Department, this training
included 1 to 1 training and the provision of training sessions regarding Departmental financial management and
Council Financial Regulations to groups and teams.
I trained in the methodology of “Business Process Re-Engineering” which enables Managers to analyse and
assess existing business processes and evaluate these processes in order to create more efficient ways of
working, plus streamline procedures in order that the business works to its full capacity and effectiveness,
without losing any control and accountability for decisions made.
I managed an IT Project Team, who was responsible for the implementation of a new Departmental Care
Package System, which held 20,000 service user records once implemented. The Team implemented this new
system over a four year period. I took a lead role in the introduction and development of this new
computerised database and managed this project using Project Management Prince 2 methodology.
Post: Assistant Service Manager and Assistant Finance Officer
Company: Wigan Council
Time Period: October 1995 – October 2002
Main Duties and responsibilities;
The management of the Children’s Services and the Supported Accommodation Services administrative and
financial team, budget monitoring and budget setting for the service areas. Providing management support to
the section’s Service Manager whenever necessary. Liaising with Children’s Services and Learning Disability
Services Departmental heads whenever necessary. Providing financial support and training to Managers
whenever needed.

6. Post: Various Clerical Roles within varying Departments
Company: Wigan Council
Time Period: July 1987 to October 1995
Main Duties and Responsibilities:
To provide clerical support to the various Departments and teams within the Council. To type correspondence
for members of the public, other Departments and Agencies. To process invoices for the Department’s, to
hold, issue and reimburse the Petty Cash Imprest as and when necessary, whilst ensuring all Financial
Regulations and Standing Orders are adhered to.
References
Michael Needham John Brown CEO
New Generation Training Consultancy Life Skills Centres
Unit 5 Rose Bridge Court 81 Ellison Street
Ince Jarrow
Wigan Tyne and Wear
WN1 3DP NE32 3JU
Date: 5h
Sept 2016

7. Post: Various Clerical Roles within varying Departments
Company: Wigan Council
Time Period: July 1987 to October 1995
Main Duties and Responsibilities:
To provide clerical support to the various Departments and teams within the Council. To type correspondence
for members of the public, other Departments and Agencies. To process invoices for the Department’s, to
hold, issue and reimburse the Petty Cash Imprest as and when necessary, whilst ensuring all Financial
Regulations and Standing Orders are adhered to.
References
Michael Needham John Brown CEO
New Generation Training Consultancy Life Skills Centres
Unit 5 Rose Bridge Court 81 Ellison Street
Ince Jarrow
Wigan Tyne and Wear
WN1 3DP NE32 3JU
Date: 5h
Sept 2016