1. Rachelle L. Powers
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Objective
With over 15 years experience in Customer Service and Telemarketing, I will make a positive addition to any team.. Versed in all areas of marketing from incoming and new
customer service to carefully resolving complaints in order to maintain a high level of satisfaction that bennifiets both the company as well as the customer. In addition
toearning several awards for outstang sales and marketing; I also possess strong organization and management skills that allow me to be a very efficaiant productive and
profitable employee in any and all areas of the company.
Skills Summary
● Customer service
● Computer/ Office Skills
● Marketing
● Pos Transactions
● Loss Prevention
● Sales/ Advertising
● Accounts/Bookkeeping
● Shipping/ Receiving
● Canvaser/ Publications
Employment History
TELEMARKETER/ Customer Service/ New data March 2013- current
Quality First Home Improvement– Citrus Heights, Ca
● Set appointments over the phone with home owners for our energy efficient home improvement specialist to come by and sell the products we spoke about.
● Handled inbound as well as outbound calls offering appointments and products as well as customer satisfaction
● Sent canvassers door to door to collect homeowners interest and info in order to provide the best services possible
● Implemented promotional offers to qualifying customers
● Handled all resets and loss prevention
● Lead trainer for new employees
SALES/ INDEPENDENT CONTRACTOR- Mar 2005 - Aug 2011
Worldwide Circulation St. Claires Shore, MI
● Door to door publication sales
● Independent contractor for various publications
● Revived Canvaser of the year Award in 2008 and Jr. Manager in 2009 of my own 10 man sales team
TELEMARKETER/ CUSTOMER SERVICE REPRESENTATIVE Dec 2003 - Mar 2005
DHL Authorized Seller- Adrian, MI 49221
● Established all new accounts for DHL Shipping carrier with business companies only.
● Handled inbound as well as outbound calls offering supreme customer satisfaction
● Team leader
● Earned Marketer of the year in 2004
● Customer service representative of the month multiple time in 2005
SERVER/PREP –COOK- Sept 2001 - Oct 2003
Pizza Hut Adrian, MI 49221
● Made fresh dough daily
● Prepared and cooked all incomming food orders
● Serving/ bussing tables
● Chashier/Customer Service
● Opening/ closing responsibilities
Education
Cosmotology-1999-2000
Sharps Academy of Hair Design-Certificate in hair and Nails High School Diploma