1. LISA COLES
2442 Bowen Wynd, Edmonton, AB T6W 0E8 | lcoles33@telus.net |780-982-4330
Objective
· To obtain a position that will enable me to use my strong organizational skills,
experience in leadership, and ability to work well with people.
Skills and abilities
· Excellent communication skills developed through experience in customer
service.
· Proficient computer literacy.
· Extensive leadership skills developed through experience in operating a
business.
· Dedicated team player who prospers in a fast pace work environment based on
professional experiences.
Professional Experience
Business partner, Abal Building Products AB Ltd., Edmonton, AB
2006 2014
· Abal Building Products is an exterior renovation company that supplied and
installed windows, siding, roofing and sunrooms. I was responsible for
overseeing customer sales and service.
· Build and maintain relationships with clients, contractors and building suppliers.
· Oversee credit and collections to reduce delinquent accounts while monitoring
and collecting outstanding balances.
· Manage customer contracts to ensure start/finish on time performance.
· Control product purchasing and manage all building supplier accounts.
· Direct entire office operations to ensure efficiency and productivity.

2. Office Manager/Marketing Coordinator, Abal Building Products AB Ltd.,
Edmonton, AB
1999 2006
· Manage Accounts Payable/Receivable and expense control procedures including
bank accounts, GST reconciliation, and payroll.
· Deal directly with customers to handle and resolve customer complaints.
· Coordinate and book timelines for installations with the contractors that met the
customers requests and needs.
· Processing new accounts, maintaining customer accounts and implementing
changes to existing accounts.
· Create ads and advertise via newspaper, direct mailing, radio and tradeshows.
· Managed and maintained all advertising accounts and promotional planning.
· Assisted in the developing of website, brochures, and promotional material.
Education
Business and Marketing Courses
N.A.I.T
1995 1998
Summary
I have excellent written and verbal skills through my professional experiences. I
am confident, articulate and experienced in negotiation skills. I am able to lead
others in high demand situations and delegate tasks and responsibilities. I have
proven leadership and gained experience through being a partner in my own
business. I continually have a genuine desire to achieve, excel and evolve.
References available upon request