1. Andrew R. Craig
andruwcraig@gmail.com/603-667-6536
5 Timber Lane, Franconia NH 03580
Summary: Highly skilled and talented IT professional with extensive experience in the
areas of: network / system administration, network engineering, system engineering,
database administration, virtualization and project management.
Technical Skills:
Windows 2003/2008/2012 Server, VMWare vSphere 5.5 -6.0, vCenter Server, ESXi,
vSphere Client, Windows XP/7/8/10, Avaya Definity Systems, Telephony, Innline Voicemail,
Call Accounting, HP Procurve switches, Cisco Routers (ASA), Cisco firwalls, Cisco VPN, Active
Directory, DNS, DHCP Dell Powervault servers, Terminal Servers, Files Servers (SAS),
Applications Servers, Proxy Servers POS Systems: Micros Systems (F&B), Spasoft,
RTP(retail, ski, golf), PMS Systems: Opera, Springer Miller, Ricoh Copiers and HP printers,
Commvault Backup Systems
Professional Experience
Omni Mount Washington Resort- Bretton Woods, NH 2002 - 2015
https://www.omnihotels.com/hotels/bretton-woods-mount-washington
Network Support Specialist/Network Technician/IT Manager/IT Director
∙ Install, configure, and support local area network (LAN), wide area network (WAN),
and Internet system or any segment of the network system. Maintain network
hardware and software.
∙ Monitor network to ensure network availability to all system users and perform
necessary maintenance to support network availability.
∙ Manage other network support, client server, and application specialists. Plan,
coordinate, and implement network security measures.
∙ Configure and support data backup systems.
∙ Configure and support Network servers including Domain Controllers, DHCP servers,
DNS servers, File Servers, Application Servers and Terminal Servers. Install and
support all POS systems software and hardware including RTP, Spasoft and Micros.
∙ Configure and support VMware ESXi hosts using vCenter, building and configuring
virtual machines, converting physical to virtual servers.
∙ Proficient with Avaya Definity Systems, Innline Voicemail, and Call Accounting
systems. Install and repair telephone station equipment. Install and repair
telephone, data, and television cable.
Plymouth State College - Plymouth NH 2001- 2002
Hardware Technician Internship
∙ Applied hardware and operating system installation, configuration, and troubleshoot
skills on service calls on the PSC campus and on the technology shop’s tech benches
on a wide variety of computers in a networked environment.
∙ Specific duties include partitioning disk drives, using Command-Line Interface,
installing Windows 95/98/2000/XP, troubleshooting failed installations, installing
networking components, and configuring TCP/IP.
Telecomm Technician Internship Summer 2002
∙ Installed and terminated Cat 5e and coax cable for CATV as well as troubleshooting
voice, data or CATV lines.
∙ Installed and programmed emergency phones, analog lines, digital sets, and
activating network jacks.
∙ Troubleshoot network connectivity and TCP/IP related problems.

2. Programming Lab Tutor 2001 - 2002
∙ Assist students enrolled in Java or Client/Server with java programming language
programs and projects in the programming lab.
∙ Other duties include assisting professors troubleshoot java programs written by
students during lab sessions and grading labs for Computer Foundations course.
Education and Certifications
University of Connecticut, Storrs, CT, Bachelors of Art Degree in Political Science, 1994
Plymouth State University, Plymouth, NH, Applied Computer Science, 2001-2002
MCP, MCSA, MCSE, MCITP
VCP5-DCV, VCA5-Workforce Mobility
Universal Center for Language and Communications, Cuernavaca, Mexico, Total Immersion
Spanish Language Program, 2001
Golf Professional Training Program, Completed Business School II, July 1997
PGA Players Ability Test, 1996
Part-time/Seasonal Experience
Omni Mount Washington Resort, Bretton Woods, NH
Head Golf Professional 2003 –2012
∙ Operational manager of 27-hole facility including budgeting and management, sales,
purchasing, marketing, and reservations.
∙ Coordinated approximately 22,000 rounds per season, generating over $1,000,000
in revenue.
∙ Conceptualized and implemented a golf school program and league.
Assistant Golf Professional (Seasonal) 1999 - 2000
∙ Teach players of various ability levels. Organize and manage up to 30 tournaments
per season.
∙ Plan and coordinate golf clinics for up to 100 people.
https://www.linkedin.com/in/andrewronaldcraig