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Solutions 630-514-5431 Fax 630-587-4013
2400 E. Main St. Suite 103-205, St. Charles, IL 60174
www.proactivehvac.com
HEATING  VENTILATING  AIR CONDITIONING  REFRIGERATION 
PIPING  ENERGY MANAGEMENT  SERVICE & MAINTENANCE
Please note that not one word is mentioned about heating and air!
Dear Future Customer,
First, I'd like to thank you for allowing us the opportunity to be of service to you. I know that
you have many choices when choosing a service provider for your project and I will not let
you down with my passion and experience. You have already pulled ahead of the crowd with
your intelligent decision and I am certain that our winning partnership will yield a future filled
with exceeded expectations.
Our footprint in the marketplace is very solid as we are here to stay for the long haul. What
we do is the result of years of training, preparation relationship building and includes blood,
sweat and literally tears. The tears are minute detail yet it is a sort of a systems check as it
proves that we are human in every aspect of our journey. Effective communication is vital to
success. Just about every project or partnership has a beginning, middle and an end. We will
layout the scope of the game plan only after listening carefully to your desires and needs and
this is the beginning. Throughout the middle, we will prove ourselves to you and your team or
family and reassure you that you have made the right choice. The end is the sweetest part
as it will bring smiles, peace of mind and a sense of accomplishment to us both.
This is a simple overlay of what you can expect from us. The last part of this equation is what
we expect in exchange for our services. Effective communication is worthy of noting again
and payment as agreed. Those two things are important to our ability to continue providing
expert services that brought us together initially, however they are not the most important.
Your ultimate satisfaction along with a complete peace of mind is what matters the most to
us. Our goal is for you to be joyous with the decision to work together and for you to know
that whatever we did, we did it right and we did it with respect and consideration to your
goals.
Signed,
Your professional and now friend