The newsletter provides updates on various topics related to Welmede including: 1) The domiciliary care service receiving an Outstanding rating from the CQC. 2) Reminders and updates from Operations, Health and Safety, and Payroll. 3) Recognition of the Employee of the Month and service milestones. 4) Developments on making the farm allotment wheelchair accessible. 5) Upcoming awareness events in the corporate calendar. 6) An uplifting story about a young woman with Down Syndrome who started a successful baking business.

1. Welmede Newsletter
January 2017
Domiciliary Care Service
awarded Outstanding!
Keeping you informed on all things Welmede
www.welmede.org.uk
f t l
EOM
Celebrating our Employee
of the Month! p.6
A Cup of Tea With...
Getting to know Devon Baker
p.8
Team Briefing
Updates from Ops, Health &
Safety and Finance p.4-5
Notice Board
Keeping you informed on all
things Welmede p.13
Employee
of the
Month

2. 2 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
»» p.8-9
»» p.5 »» p.12
3 Outstanding Domiciliary Service
CQC has awarded our Dom Care Service with and Outsanding
rating!
4-5 Team Briefing
Updates from Operations, Health & Safety, and Finance.
6 Employee of the Month
December’s Employee of the Month.
7 Starters & Milestones
Recognising new starters and long service milestones.
8 A Cup of Tea With
Devon Baker.
9-10Barrsbrook Farm Allotment
Taking a look at recent developments.
11 Corporate Calendar
Awareness raising event which staff and service users may like
to consider.
12 News from Arounf the World
Not all news is bad!
We share a recent and uplifting news story.
13 Notice Board
Keeping you informed on all things Welmede.
»» p.11
CONTENTS NEWSLETTER
Notice Board

3. We are delighted to announce that our Domiciliary Care Service has just been rated as
Outstanding by the Care Quality Commission. This is a rare accolade which reflects the excel-
lent quality of care and support that we provide and the high standards which are present
throughout the organisation.
CQC mentioned how,
‘‘The service used innovative ways to manage people’s risk and keep people safe, whilst ensur-
ing they had a full and meaningful life.’’
There was further praise for the high levels of knowledge and skill staff members display in
order to meet the needs of our service users.
One of our service users stated,
“I feel safe with staff when I am in the kitchen. They teach me not to burn myself. I have burnt
myself before and it hurts. I like staff sleeping downstairs. I do not worry when I go to bed as
I know that I can call them if I need them and they will help me. When I do everything gym,
swimming, activities they really know how to keep me safe. I know I am safe with staff.”
This could not have been achieved without the hard work and dedication of all of our staff
members, and so, thank you!
Only 1 in 100 providers attain this recognition, which helps to highlight the amazing work that
you have all put in over the last few years.
DOMICILIARY SERVICE
IS OUTSTANDING!
30/01/17
3

4. 4 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Whistle-Blowing, means what it says i.e.
blowing the whistle on something that you do
not feel is right.
We are confident that the support provided
to service users at Welmede is delivered in a
person-centred way, with care and respect,
and by people with a passion to make a positive
difference to people’s lives.
However, as we are all aware it is sometimes
possible for this to go wrong. Such events can
take many forms; from a human error which is
identified and immediately resolved, to
something more concerning that may not be
reported, but covered up instead.
You will know from your safeguarding
training of the many forms of abuse
that could take place. In addition there
are other activities that could prompt
the need to whistle blow, these are
outlined in the procedures.
Wrong doing can take place in any
environment of course i.e. a residential
setting, a service user’s own home, out in the
community, at the family home and so on.
Sadly the rise of ‘mate’ crime and ‘hate’ crime
to vulnerable people is also on the increase.
We all have a responsibility to safeguard the
vulnerable people we support, so if you see or
believe that something has taken place which
raises concern, don’t leave it to someone else
– speak out.
On occasions we have received anonymous
communication, but this can be difficult to
follow up. It means there is no opportunity
to ask for more information, or to feed back
to the whistle-blower the action being taken.
Whistle blowing procedure recognises the
importance of confidentiality and we will act to
protect someone if they feel vulnerable at the
thought of speaking out. So, when someone
does raise a concern we would encourage
them to own the communication so that
the engagement process and subsequent
resolution to the issue can be rapidly resolved.
Thank you for your attention to this and for
your commitment in ensuring that service
users are safeguarded from harm and wrong
doing.
The link to the whistle blowing procedure is
F:ADMINSHAREDPolicies & Procedures
Hr PoliciesNew Welmede HR Policies
Whistleblowing
This can also be found on the F drive in:
Shared/Admin/Policies/HR Policies/New Welmede
Policies/whistle blowing
Alternatively please ask your Team Leader or
Manager to provide you with a copy.
If you wish to discuss any aspect of this please
speak to your Manager, Regional operations
Manager or contact me directly at:
steve.whittingham@welmede.org.uk or
01932 571666
Steve Whittingham, Director of Operations
TEAM BRIEFING
OPERATIONS

5. 5S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Risk Management
All local risk registers must be updated as and when you add new or delete old
assessments that are no longer relevant. It is essential that I receive your up
to date version in February as the Board meeting will take place in mid March.
Environmental and Safety Audits
Both the monthly environmental and safety audit forms will be merged to avoid any
potential duplication in effort. The new form will be implemented in due course. Fire
safety checklists (daily, weekly, monthly and annual checks) will remain unchanged.
Safety-Related Training
The core training frequency for food safety, care of medicine refresher, first aid skills assessment
and manual handling have been changed in accordance with the Skills for Care recommendation.
Ivan Chu, Health and Safety Manager
HEALTH & SAFETY
Time sheets
February is a 5 week month paying hours worked 26.12.16 – 29.01.17
Please note most of your bank holiday payments will be made in your February pay.
Please don’t forget we need prompt, clear and accurate timesheets handed to your line manager
each Monday morning.
Jane Wells, Payroll Manager
PAYROLL

6. 6 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Employee
of the
Month
EMPLOYEE OF THE MONTH
COURTNEY JONES
Courtney Jones of Red Houses is December’s Employee
of the Month!
Courtney has been commended for her work rate and
exceptional attitude, with Courtney’s manager adding,
‘’Courtney is always patient, kind and in good spirits.
She always goes the extra mile to ensure that the
service users take part in a fulfilling activities program,
and uses her creativity to try new recipe’s in the kitchen.’’
Congratulations Courtney, your energy and enthusiasm
clearly have a hugely positive impact on all that work
with you!
EMPLOYEE OF
THE MONTH
DECEMBER
Congratulations to all of the staff that were nominated for December:
Pam Sanashee - Palmer Crescent
Paul Aylward - North East Surrey Community Based Services
Please submit nominations to jackie.delrio@welmede.org.uk
January’s winner will be included in next months edition.
Nominations for February need to be submitted by 28/02/17

7. 7S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
STARTERS
& MILESTONES
DECEMBER
Welcome to Welmede!
Hamilton De Oliveira, Bubucarr Njie, Jo-Anne Pimenta, Carmine Contessa, Soonita
Rumrutty,
Milestones
Lizeth Burke
Christine Bayton
Augusto Teixeria Da Costa
Joao Teixeira Da Costa
E
10 years
E
E
15 years
E
E
25 years
E
E
40 years
E

8. 8 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Role:
Operations & Referrals Administrator
One thing you cant live without:
Jungle/drum & bass music (that and coffee
are the two daily habits I’ll never give up!)
If you’ve had a superpower, what would it be?
As a keen runner, it has to be super speed!
What is your favourite thing to do?
Drive my car on a great driving road.
Best memory at Welmede?
Being told about our Outstanding rating yesterday – quite
a coincidence to be asked that question today.
Where is the best place you’ve travelled to and why?
Luang Prabang, Laos – the most chilled week I have ever
spent anywhere, in a beautiful, friendly place.
Tell us something that might surprise us about you.
I lived in Thailand for nearly 2 years
What’s your signature dish?
Stir-fired chicken & cashew nut (which I last made yesterday)
A CUP OF
TEA WITH...
DEVON BAKER

9. 9S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
This week, Cemex started work on making our Barrsbrook Farm Allotment wheelchair accessible.
Dawn Fox (sister of a service user that we support) put Welmede in touch with one of Cemex’s
sales managers (Brian McCarthy) after hearing of our need to build wheelchair accessible paths
throughout our plot.
Brian and Dawn then kindly met with Andrew Stride (YourTime Development Manager) to
discuss how Cemex could help with the project. Soon after the meeting, Cemex started work
on the now wheelchair accessible path that runs around the back of the allotment.
Work is ongoing to ensure that all parts of the allotment will be wheelchair accessible by the
summer. You can look forward to monthly updates of its progress!
Please contact the YourTime team (yourtime@welmede.org.uk) if you know of any service
users who may be interested in growing their own produce this summer.
BARRSBROOK
FARM ALLOTMENT
26/01/17

10. 10 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11

11. 11S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Corporate Calendar
The following are important awareness raising events which staff and service users may like to
consider:
1st – 28th National Heart Month
1st Dignity Action Day
3rd - 10th Tinnitus Awareness Week
3rd National ‘Wear Red’ Day (Heart Disease)
4th World Cancer Day
7th Safer Internet Day
24th - 2nd National Eating Disorder Week
28th Shrove Tuesday (Pancake Day)
CORPORATE
CALENDAR
FEBRUARY

12. 12 S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Divitto began to feel self-conscious about her Down Syndrome and wondered if that was the
reason she couldn’t find a job. Despite these rejections, she decided not to let them dissuade
her from pursuing her passion.
With the help of her mother and her sister, the three of them set up a company with her called
Collettey’s.
After the local news ran a story on Collettey’s, orders from local businesses poured in. By
December of 2016, she had 10,000 orders to fulfill!
“My biggest success so far is how big my company is growing, which means I can start hiring
people with and without disabilities,” Divitto says about her successful business.
Divitto’s mum, Rosemary, believed in her daughter’s talents, and explains that she never saw
her as different from anyone else. “I never raised her looking at her as if she had limitations,”
she explains further. I just said, ‘We all have them. We all have things we’re good at, and we
all have things we’re not good at.’ You can call them disabilities. We all have strengths and we
all have weaknesses. We don’t focus on that.”
Divitto also has words for people looking to follow their goals.
“Never give up. Don’t let people make you sad or feel rejected. Stay motivated and follow your
dreams.”
Collette Divitto has been baking for friends and
family ever since she was a little girl. As her passion
grew, she knew her place was in a kitchen.
When she turned 22, she began applying for baking
jobs all over the Boston area.
The rejections began to take a toll on Divitto.
“Many people who interviewed me for jobs said I was
really nice but not a good fit for them,” said Divitto in an
interview. “It was really hurtful and I felt rejected a lot.”
NEWS FROM
AROUND THE WORLD
13/01/17

13. 13S E C T I O N N A M E
B u s i n e s s M a g a z i n e | A p r i l 2 0 11
Notice Board
Follow us on Social Media!
f/welmede
t/welmede
lsearch ‘welmede’
Visit our website for a range of
internal promotion
opportunities:
http://www.welmede.org.uk/
jobs/
Refer a Friend!
Refer a friend and earn
yourself an extra £200!
Stories?
Please submit service user
/staff stories to:
g.noel-butterworth@
welmede.org.uk
Employee of the Month
Please submit entries to:
JackieDelRio@welmede.org.uk
Those who are the happiest
are those who do the most
for other.
Booker T. Washington