Fluent Money is a UK finance broker that provides excellent customer service and access to financial products through dedicated account managers. They aim to take the hard work out of managing finances for customers. The document discusses Fluent Money's history and experience in the industry, their office location, company structure, benefits for employees, opportunities for development and progression, employee testimonials praising the supportive culture and opportunities, and their commitment to diversity and local community involvement.

1. Join us in our growth!

2. Who we are
Fluent Money are the UK’s favourite finance broker. We have built our business on
excellent customer service and high quality communication. Our directors have
over 175 years’ combined experience in the finance industry and that experience
has been used to build our team of professionals who can get our customers
access to the products they want, as quickly as possible.
At Fluent, we do the hard work so that our customers don’t have to. We’ll find the
right loan for our customers from our panel of lenders, and give them a dedicated
customer account manager and 24/7 access to their account online. With Fluent
customers have peace of mind knowing that they are in control of your finances.
Nic C, Skills & Excellence Officer

3. Location, Location
Rivington House, Horwich Business Park, Chorley New Rd, Horwich, Bolton BL6 5UE
Local Amenities: Close to Middlebrook and Blackrod train stations and other great
transport links. Free parking to the rear of the building.
Local park, which is great for lunch in the summer as well as plenty of places to visit for
lunch including Wagamama’s, Greenhalgh’s, Subway, Tesco and Coop to name a
few. There are local gyms and local entertainment complexes for after work activities.
And to finish, it has great history! In 1884 the Lancashire & Yorkshire Railway Company
purchased land in Horwich & created the “Locomotive Works” & changed the
town forever.
Debs J, Office Manager
Fluent Money Ltd
Horwich Golf Club
Horwich Loco
Industrial Estate

4. Company Structure
protect
Fluent Money
Fluent Mortgages
Fluent Loans
Fluent Lifetime
Fluent for Advisors
Group IT
Group Compliance
Group Employee Experience and Skills & Excellence
Group Partnerships
Group Marketing
Group Finance
Fluent Money Group
Fluent Protect
Fluent Bridging

5. What’s in it for you
Here at Fluent, we really do care about you, as individuals and as a team.
We believe it’s the little things that matter, to support you feel part of the
team. Some of the things we are :
Amy T, Employee Experience Manager
Liv J, Employee Experience Advisor
We give you your Birthday off!
Every year, you receive a bottle of bubbles to celebrate your anniversary
You get to work with some fabulous people!
A fantastic inclusive company culture
A competitive salary and bonus structure
Vitality Healthcare upon completion of probation
Specsavers vouchers
Fruit baskets in the office and drinks facilities (subject to COVID19)
Access to training and development and a stimulating career progression
Company Pension Scheme
Rising holiday entitlement (22-25 days plus Bank Holidays)
Annual awards evening (subject to COVID19)
Regular social nights (subject to COVID19)
Company uniform

6. Why you should come
and work for us!
At Fluent our people are at the heart of everything we do, we invest in many ways
and one of these investments is through development.
Development can come in many different forms, for some it about being the best
you can be within your role, for that we offer ongoing support, Academy’s to
develop you through your role and competency sign offs with the support of our
leaders and the Skills and Excellence team.
Some people love to learn new things, that’s great! We have lots of teams with
opportunities. As a growing company there’s lots to get stuck into!
For others development is about progression, Fluent values hard work and
dedication, in fact the vast majority of management positions are advertised
exclusively to staff! We invest in our people by providing them with the skills and
confidence they require and reward those who deliver.
Don’t just believe me, read what our people say!
Kayleigh B, Skills & Excellence Manager

7. What our people say
I joined Fluent Money in November 2017.
I am a Team Leader in the sales department
for Secured loans. Since I joined the company
I have gone from strength to strength and my
overall performance has improved over the
years I have been here. This is down to the
continued support and training put in place
by the company, if help is needed then help is
given in areas you require. It is a challenging job
and can be a little stressful at times but I guess
that comes as part and parcel in any sales role
but on the back of this the rewards are great
which makes it all the worthwhile. Overall,
great company to work for and glad to
be a part of it.
Chetan, Team Leader
I joined Fluent Money in
January 2012 and I’m still here! I started
in admin and then worked my way up to
become an adviser then a team leader. I then
moved across to Fluent Mortgages and I am now
the training manager for all new recruits. My job is to
help them become fully CeMAP qualified mortgage
advisers. Fluent are a brilliant company to work for
– they provide lots of opportunities to progress and
fully support you whilst doing so. They are also very
generous – this year due to the Christmas party/
awards ceremony being cancelled due to COVID-19,
they sent a hamper to every single employee. I had
a new adviser who on their very first day at Fluent
received a hamper – what a nice start to a job!?
Overall, I think Fluent is great place to work – a fast
paced, friendly environment with great
opportunities provided for the staff.
Rachel, Sales Academy Manager

8. What our people say
I joined Fluent Money in September
2019. At that point my experiences in sales
roles were good but always had the idea it was
more about making money for the company than
actually helping people. This job is so satisfying in the
fact that every time you sell something it actually helps
someone and in some cases can change their lives
completely. Ever since I started there was constant help
from hierarchy with training and making sure I knew my
role and no question was too much in terms of helping!
My training manager is a god send with how much she
helps you settle into the role and the department, and
from then onward team leaders are great when you’re
just getting started and there’s a real family feel to
the department. I’ve always thought of work as
something to dread and just something I
have to do, whereas since working at
Fluent it has become somewhere
I WANT to be and go to!
Daniel, Mortgage Adviser
I joined Fluent Money in
November 2018. My experience with
Fluent so far has been brilliant, one of the
many positives is the chance for progression.
I was able to progress from New Business Co-
Ordinator to Loans officer after only 3 months
of being at the company. The “buzzing” work
environment motivates all staff to thrive
in their day to day role as well as
showing what opportunities can
lie ahead if you work hard.
Louise, Loans Officer
I joined Fluent Money in
August 2008. Within weeks I was
earning more than I had ever earned.
It feels like I’m self-employed - the harder
you work, the more you earn. Simple! The
management team at Fluent Money care
about their staff. They are approachable and
supportive, rewarding staff for their performance,
hard work and commitment. From free
healthcare to staff training and promotion,
from nights out to weekends away, and from
competitions to cash prizes, there is always
something to aim for. It is, without
doubt, the best job I’ve ever had!
Tessa, Adviser

9. What our people say
I joined Fluent Money in
September 2015. I can honestly say
This is the best job I have ever had and I
love the family feeling around Fluent Money.
I am a case manager and a team leader. I
process applications for clients and also look
after a small team. The job is very challenging
but the rewards are amazing. There is endless
support if required and everyone is friendly and
happy to help. This is a great company to work
for and I have realised how much better Fluent
Money do thing compared to my previous
jobs, amazing company!
Alpesh, Team Leader
I joined Fluent Money in April
2016. I have been here for a numbers
of years and been part of growth of the
company and it is a real privilege to have been part
of it. Fluent have really helped me find myself as a
sales person and brought out the best in me. Made
me believe in myself. I am a real free spirit and I can
be difficult to manage. They know exactly how to deal
with that and help me be the best version of me. They
actually embrace it – Ha…. I have gained so much
knowledge and qualifications, all paid for by fluent. I
am earning more money than I ever have. I feel part
of something special, they have made me feel that I
make a difference. The directors and senior managers
are the most genuine down to earth people
I have ever met. They really do care
about us as well as the company.
Angela, Insurance Adviser

10. Inclusivity and Diversity
At Fluent, we want you to be yourself! We want and need diverse voices and
approaches, to encourage innovation, connecting us to our customers and our
local community!
We are an equal opportunities employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees. Our Employee
Experience processes are implemented to ensure throughout all aspects of your
employment there is no discrimination. This includes the decision to hire, promote,
discipline, or separate, which will be based on merit, competence, performance,
and business needs.
We do not discriminate on the basis of race, colour, religion, marital status,
age, origin, association, physical or mental disability, medical​​​condition,
pregnancy, gender, sexual orientation, gender identity or ​
expression,
or any other status protected under the Equality Act 2010.
Jade GW, Employee Experience Assistant

11. The Community
As well as our regular social nights and annual award evening, we love hosting
events that contribute to our local communities and charities…
Halloween Fancy dress to raise funds for Bolton Hospice
Macmillan Bake Sale
Quiz night to raise funds for Bolton Dementia
Alone at Christmas donations for the elderly
Christmas gifts for Fortalice
Fluent Indoor Christmas Market with stalls provided by Horwich/Bolton companies

12. What next…
If you have any questions regarding your interview, first day or anything to do with
the onboarding please contact me, Liv Jones, at
recruitment@fluentmoney.co.uk or EmployeeExperience@fluentmoney.co.uk
Also, feel free to check us out on glassdoor and after your interview, please
do leave a review on how your interview went. This will help others in the same
situation as you.