1. PENNYISHAM
Lebanon, TN | 815.299.4636 | penny.isham@yahoo.com
SUMMARY
Accomplished, passionate leader with 20 years’ of experience in healthcare and private sector.
Driving performance, excellence in customer experience, revenue enhancement, team engagement,
relationship builder and overall culture and performance improvement.
PROFESSIONAL QUALIFICATIONS
 15 years as a successful and recognized leader who improves organizational culture, builds strong
teams, creates a positive customer / patient experience, enhances employee engagement and moral,
revenue enhancement, overall financial strength
 5 years as a triumphant transformational consultant leader for change
 Instrumental in relationship building from C-Suite to front line staff.
 Excel at building relationships with key holders, physicians, vendors and other organizations.
 Project management for improving/ expanding services or implementing new service lines. From
concept to construction of department, hiring and training of staff, creating guidelines for excellence,
defining expected culture and relationships for success
EXPERIENCE
SILVERMOON CONSULTING 2015 - present Lebanon TN
Owner / Consultant
 Providing leadership consulting and working with management teams to engage and pull together for
optimum performance.
HEALTHLINX CONSULTING 2012 – 2015 Columbus, OH
Consultant / Transformational Leader
 Recognized as the “leader to follow” by Trinity / Mount Carmel for my style and ability to drive rapid
change
 3-6 month assignments to leadculture change in health care organizations. Contract extended numerous
times.
 Ability to drive measurable results for employee engagement and performance, revenue enhancement
and customer experience
 Create a positive culture for performance excellence and team engagement that inspires the team to
strive for excellence
 Proven ability to build strong respectful relationships with all stake holders.

2. MERCY HEALTH SYSTEM 2008-2011 Janesville, WI
Director
 Successfully implemented Hospitalist Physicians Program
 Developed, Implemented and managed bonus structure for Hospitalist Physicians in collaboration with
the C-Suite
 Improved HCAPS scores with measurable results via Press Ganey
 Led teams to improve revenue risks e.g. RAC’s EHR, and UR at all points of entry.
 Successfully developed and implemented programs to improve IHI initiatives
ROCKFORD HEALTH SYSTEM 2000 – 2007 Rockford, IL
Manager, Multiple Departments
 Recognized for “Most Improved Department”
 Key role in opening the first all Hospitalist Unit in US
 Improved employee engagement survey for 46%, listing manager and strength in all categories
 Improved department patient satisfactions scores from 19% to 95% sustained
PATRIOTS GATEWAY CENTER 1996 to 2000 Rockford, IL
Executive Director (start-up)
 Coordinated Services of 21 community agencies to provide resources for life improvement of
underprivileged children.
 Built relationship with Rockford Police Department and implemented the national “weed and seed”
program to intercept and reduce gang influence and involvement.
 Wrote policy and procedure manual, operations manual, and employee guidelines.
 Recognized as “Patriot of the Year” 2000
EDUCATION
Rock ValleyCollege Rockford, IL
Associates in Applied Science, nursing
Cardinal Stritch University Milwaukee, WI
Bachelors of Business Administration
Kaplan University Des Moines, IA
Bachelors of Science
Applied for EMBA program at University of Tennessee, Knoxville