1. Charles G Messick, RN
11 Trighton Court • Reisterstown, Md. 31136 • gilmessick@gmail.com • 770-545-1947
Visionary Health Care leader with fifteen years of extensive knowledge and experience. Proven track
record of successfuloperationaland clinical outcomes as well as a commitment to regulatory compliance,.
Talent for developing cohesive,unified, knowledgeable results oriented teams..
EXECUTIVE MANAGEMENT PROFILE
Sharpening Operational Performance • Driving Ethical Regulatory Compliance • Advocating Patient’s
and Families Right’s • Demonstrating Compassion and Respect for Patient Individuality • Meeting
Physical, Emotional, and Spiritual Needs and Outcomes • Advancing Compassionate and Dignified End
of Life Care
BASIC ABILITIES
• Effective Leadership • Team Building • Driven
• Process Oriented • Provide Evidence Based Outcomes • Visionary
• Operational Planning and Budgeting • Building Strategic Relationships • Networking
PROFESSIONAL HISTORY
Erickson Living Health Services, LLC CHAP Member March 2014 to present
Regional Director of Operations
Oversight of clinical and financial outcomes in the Certified Home Health, Home
Support Services, Hospice, Outpatient Rehab, and additional lines of business for
Erickson Living Health Services (ELHS).
Lead and manage operations, including policy and process development, serve as a point of contact and
resource to all Erickson Living Health services programs, Assesses adequate utilization of resources.
Evaluate interactions and make recommendations and/ordecisions on course of action, Work in close
partnership with Director of Sales Development on marketing action plans and ensure recommendations to
support growth initiatives are achieved, Provide onsite support to identify business opportunities,observe
customer service and clinical practice, Foster a customer service culture that ensures that patients and their
families receive the highest quality of service in a caring and compassionate atmosphere.
Key Accomplishments:
 Successfulimplementation ofMedicare certified/,AAASFaccreditedInpatient andOutpatientRehab
Facility’s in Kansas and Virginia, New Hospice startup in Massachusetts and Pennsylvania,
Serenity Management Group May 2009 to October 2013
Senior Vice President of Operations
Provided executive leadership for a fifteen million dollar privately owned Hospice Corporation with five
For-profit Hospice companies in Georgia and South Carolina and one Non-profit Hospice company in
Alabama.
Lead and manage operations, policy and process development, long-range goal planning and visionary
marketing
Key Accomplishments:
 IncreasedADCby 50% through collaboration with sales organizationto enhance brand recognition,
identify salesopportunities,establishrelationships with referral sources and ensure operations and
sales growthstrategieswere aligned. development ofthe CodeofConduct to assure regulatory and
ethical compliance as Corporate Compliance Officer

2. Heartland Hospice Services, Inc CHAP Accredited
June 2006 July 2004 to Feb 2009
Regional Director of Operations
Executive leadership over seven inpatient units,8 hospice offices and one home health office in North
Carolina,South Carolina and Georgia for the third largest provider of Home health and Hospice in the
United States.
Manage Executive Directors in all operational areas including process and personnel management, sales
growth and achieving financial goals. Develop annual branch budget and monitor expenditures. Analyze
gross profit factors, market conditions, business volume/mix, competition and operational costs. Partner
with Sales counterpart to ensure continued growth by expanding new and existing client base. Partner with
clinical team to ensure quality deliverables designed to oversee patient intake and inquiries and assess
patient needs.
Key Accomplishments:
 Implemented a centralized regional training programto provide existing and new employees tools
and skills neededto make themsuccessful and enhance quality assurance, clinical and regulatory
compliance.
 Provided overalldirection andexpertise in the development and delivery of services for the largest
acquisitionin the company’shistory. Successfully licensed andopened2Hospice Inpatient units and
3 new locations in Georgia and South Carolina, increasing inpatient occupancy to 95%
Dec 2005
Senior Administrator
 Provide oversight and direction for a Home Health Care Agency and Hospice in Landover
Maryland, Hospice agencies in Baltimore Maryland, and Hospice agency in Fairfax Virginia.
July 2004
Administrator – York, #4675
 Overall direction in the development and delivery of services for a multi branch Chap certified
deficiency free operation. Increasedrevenue by 227%,operating income by 130% and overallcensus
growth by over300%. Recognized as a premierproviderofhospice care,andthenumberonebranch
in the eastern division in 2004 and 2005.
Home call Hospice JCHAO Accredited May 2000 to July 2004
Director of Nursing CHPN Certified 2000-2005
Responsible for ensuring that patient care was coordinated and managed appropriately, for ensuring that
patient and family care services were delivered appropriately and the supervision of clinical staff and
responsible for all aspects ofthe clinical QAPI program.
EDUCATION AND TRAINING
Masterof Divinity • Holy Trinity Monastery
Associates ofArts Nursing • Essex Community College
Certificate Computer Operations • Harford Community College
Professional Affiliations:
Hospice Compliance Network, Medpac, NQF, Health care Executive US, NHPCO, FAZZI