1. 2705 Ellis Court, Plano, TX 75075 | 214-394-7684 | shanlavelle@yahoo.com
SHANNONROWLAND, LMSW
Dynamic Community Relations leader passionate about community outreach, education, and building sustainable
partnerships.
HIGHLIGHTS  4+ years in operational management roles;
 12+ years in community outreach functions;
 Wide-range of Community relations expertise, including building high level partnerships,
networking, community awareness, education, event planning, and community development
initiatives.
 Core competencies include interpersonal savvy, leadership, creativity, strategic thinking,
networking, tenacity, public speaking, and results-oriented;
 Recognized and sought after public speaker and educator;
 Active board leader and volunteer for Chari-T2000;
EXPERIENCE AXXESS SOFTWARE SOLUTIONS
Most Recommended Software forHome Health Solutions.
November 2016- Current
Sales Consultant
 Manage the fullsales cycle from cold calling prospects to closing and negotiating contracts
 Present product demonstrations; discuss product use, emphasizing features based on customers' needs and
on technical knowledge of product capabilities
 Utilize Salesforce and other tools to develop leads, in order to meet sales expectations
 Generating new sales and add-on sales revenue within a given territory and/or named account listing.
THERAPY 2000
One of Texas’ leading providers of pediatric therapy serving children in 7 major markets
March 2011 – November 2016
Director of Community Relations
 Oversaw the training design and implementation of community relations program to align with
Patient-Centered Medical Home Model that resulted in attainment of 103% of company goals.
 Analyzed data for divisioninitiatives and recommended changes to ensure viability in current
markets that led to increased productivity in Austin market.
 Spearheaded expansion of North Texas Networking for Kids group to include the participation of
for-profit and non-profit organizations to better meet the needs of North Texas children.
 Facilitated high-level community and peer partnerships to ensure continued brand awareness and
success of brand initiatives.
 Created clinical education program on Professional Boundaries in Home Health that became
nationally recognized and sought after CEU presentation.
 Facilitated trainings on payer source changes for the community to bridge the gap between payer
source education and community understanding.
 Organized and implemented community relations quarterly trainings and events to benefit inter-
departmental relationships, influence positive costumer service initiatives, and impact employee
engagement.
Community Relations Representative
 Developed effective working relationships between THERAPY 2000, area physicians and referral
sources and consistently was highest producer in state.
 Enhanced THERAPY 2000’s public relations profile by leading up and creating customer service
initiatives in the Dallas division.
 Networked with peer providers in Dallas to create a strong alliance between therapy providers in
North Texas.
 Coordinated event logistics and represented THERAPY 2000 at community outreach events.

2. Shannon Rowland, LMSW
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 Leveraged industry best practices and agency expertise to ensure brand strength and high level of
community trust.
September 2007- December 2008
Social Work Case Manager
 Served as community liaison between THERAPY 2000 patients and community
resources leading to increased compliance with therapy plans.
 Created educational programs for therapists on boundaries and safety resulting
in better patient care.
 Provided physicians with therapist updates to increase coordination of care.
 Organized and maintained Start of Care tracking to identify and ensure
compliance with agency standards of care.
Victoria Gardens of Frisco
A Skilled Nursing facility managed by Stonegate, a Texas leader in nursing home and rehab facilities.
March 2007- September 2007
Director of Social Services and Admissions
 Responsible for implementing processes to ensure compliance with state and regulatory laws
resulting in a deficiency free survey for the Social Work department.
 Facilitated community relationships to ensure coordination of care, safety, and continued
resources for discharging patients.
 Engaged in multi-disciplinary teams to ensure coordination of care between departments and
increased quality of care for patients.
 Educated families on Medicaid application processes, DNR’s, andMedical and Financial Powers of
Attorney creating smooth transitions and family centered care.
 Conducted Psychosocial assessments to identify issues impeding progress and facilitate patient-
centered care.
Surrogate Parenting Center of Texas
August 2005- March 2007
Recipient Case Manager
 Networked with community physicians to ensure continued growth of client base.
 Created training manual for recipient case manager position.
 Educated potential recipients and conducted extensive interviews to promote utilization of
SPCT services.
 Analyzed potential donor and surrogate data to create appropriate matches with recipients.
Galerstein Women’s Center at the University of Texas Dallas
September 2003- August 2005
Counseling Specialist III
 Promoted Women’s Center services to prospective parents and students.
 Created Educational Program on Date Rape for freshman students and was voted by students as
the best educational presentation of the year.
 Provided solution focused counseling services to students, faculty, and staff of UTD.

3. Shannon Rowland, LMSW
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Allergy and Asthma Research Associates
August 1997- February 1999
Clinical Research Coordinator
 Facilitated clinical research trials in accordance with Pharmaceutical protocols.
EDUCATION University of Texas Arlington
Master of Science in Social Services (2001-2003)
Texas A&M University
Bachelor of Science in Zoology (1992-1996)
LICENSES Licensed Master Social Worker license number 39175.
COMMUNITY
LEADERSHIP
Conference Speaker- Texas Association of Home Care and Hospice annual conference (2012, 2015)
Conference Speaker- Ohio Association of Home Care and Hospice annual conference (2013)
CEU Educator- CEU provider on Professional Boundaries for therapists, nurses, case managers, and
social workers (2011- 2015).
Board Member- Chari-T2000 (2011-2015)
Educational Committee Chair- Early Childhood Consortium of North Texas (2012)