Pawan Kumar Timilsinna is seeking a challenging and rewarding position to utilize his School Leaving Certificate qualifications and previous work experience. He has over 10 years of experience in customer service and sales roles in Dubai. His core strengths include adapting easily to new environments and motivating teams. He aims to generate business growth through new ideas and strategies.

1. CURRICULUM VITAE
Pawan Kumar Timilsinna
Contact : 056 2065016 055 7863500
Email : maadaksinkali5@gmail.com patimilsinna368@gmail.com
Dubai U.A.E
Career Objective
I am a highlyself-motivatedindividual seekingachallengingandrewarding position,whichwill enable
me to capitalize onmy School leavingCertificate (SLC) qualificationsandprojectspreviouslyworkedon.
My core strengthsinclude the abilitytointegrate andadaptwithease innew environments,andtolead
and motivate mydesignatedteam.Ialsopossessexcellentinterpersonal communicationskills,witha
passionandenergyandsucceedinall fields.
I aimto bring to the table a freshnewoutlookonideas,strategiesandknowledgetogenerate results
and expandbusiness'growth.
Academic Qualifications
School Leaving Certificate (S.L.C) Passed out from Mangla Ma vi Scitipasal Lamjung Nepal.
Key Skills
MS Words, Excel, Power point, Browser Internet, Micros Fidelio H.M. System.
Training programme & Achievement
* Customer Service Phase- 2 complete on 21/01/2010 from Spinney Dubai llc.
* BHT (Basic Food Hygiene Training) from Spinney and M.H Alshaya.
* Maximizing Sales & Customer loyalty attend the Program me on 2015 in Alshaya
Company.
ACHIEVEMENT AWARD
* Certificate of Appreciation of (BE ALSHAYA) Value Award champion on 2015 From
CEO Mr. Wassim Arabi.

2. CAREER HISTORY
 Previous work in Fine Fair Complex. Branch of (Spinney Dubai llc) from 17th
Aug 2005 to 22nd
June 2010. As a position of Customer Service Assistant, Sales
Associate, Merchandiser.
 Working in M.H. Al Shaya Dubai llc. Casual Dining in PQ (LE PAIN QUOTIDIEN)
from 6th
Sep 2010 to 10 th November 2016 in Dubai International Airport Terminal 3
concourse A. Sales customer service, Cashier.
DUTY AND RESPONSIBILITY
 Welcome customers with a smile as they enter into premise.
 Proactively ask customer how they can be assisted.
 Provide customers with product information that they need.
 Escort customers to the correct aisles.
 Explain product features and warranty agreements.
 Demonstrate the working of a product when required.
 Provide information on daily deals and promotions.
 Ensure that all products are well stocked and are easy to reach.
 Assist customers by taking down products that may not be easy to reach.
 Provide information regarding each product and any discount offers
associated with it.
 Make sure that work area and aisles are clean and shelves are dusted
properly.
 Respond to customers’ requests and concerns in a resourceful manner.
 Handle cashier duties by taking cash or credit cards in exchange of goods
sold.
 Manage product returns and exchanges.
 Ensure that all purchased items are delivered to the customers in a prompt
manner.
 Reserve products for online orders.
 Discourage shoplifting activities by constantly keeping a vigilant eye.
 Arrange products on shelves in a tidy manner.
 Pick and pack orders for shipping purposes.
 Order out of stock items in a timely manner.
 Plan and develop merchandising strategies that balance customers’
expectations and company’s objectives.
 Analyze sales figures, customer’s reactions and market trends to
anticipate product needs and plan product ranges/stock.
 Collaborate with buyers, suppliers, distributors and analysts to negotiate
prices, quantities and time-scales.

3.  Maximize customer interest and sales levels by displaying products
appropriately.
 Produce layout plans for stores and maintain store shelves and inventory.
 Forecast profits/sales and plan budgets.
 Monitor stock movement and consider markdowns, promotions, price
changes, clear outs etc.
 Build constructive customer relationships and team with channel partners
to build pipeline and close deals.
 Remain up to date with industry’s best practice.
Personal Details
Full Name : Pawan Kumar Timilsinna
Nationality : Nepalese
Marital Status : Married
Passport No : 07883788
Languages Known : English, Arabic & Hindi
I do hereby attest that the all information above are factual and
accurate.
You’re sincerely
Pawan Kumar Timilsinna

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