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Customized Communications Consultation Copyright 2007  - Reliable Receptionist – All Rights Reserved
Getting started with Reliable Receptionist is Easy as 1-2-3 <ul><li>Define—You define the nature of your challenge and spe...
Define – Your Situation <ul><li>What are you trying to accomplish? </li></ul><ul><li>About how many inbound calls do you g...
Define – Reliable Receptionist  <ul><li>A highly personalized, off-site telephone reception service. </li></ul><ul><li>A d...
Demonstrate – Reliable Receptionist  Your existing phone number… …  rings to Reliable Receptionist on a dedicated number w...
Demonstrate – Reliable Receptionist  We use a sophisticated Computer-Telephone system to provide… <ul><li>A wealth of info...
Demonstrate – Reliable Receptionist  Thank you for calling, how may I assist you?
Demonstrate – Reliable Receptionist  May I have your  name, please? Will he know what this is regarding?
Demonstrate – Reliable Receptionist  One moment, please.  I’ll see if he’s available
Demonstrate – Reliable Receptionist  I have Kathy Smith on the phone with a question. Would you like to take the call?
Demonstrate – Reliable Receptionist  Kathy, what can I do for you?
Demonstrate – Reliable Receptionist  I’m sorry, he’s not available right now.  Can I offer you his voicemail?
Demonstrate – Reliable Receptionist  <ul><li>You can communicate with our team throughout the day in all the ways you woul...
Demonstrate – How we do it
Service2Sales System™ We can create a customized screening document that outlines the top 5-10 most frequent issues and in...
Additional Services <ul><li>We offer a wide range of customized business services that include </li></ul><ul><ul><li>Appoi...
What People Are Saying <ul><li>“ Reliable Receptionist has played an important role in helping Vasquez, Benisek & Lindgren...
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Reliable Receptionist Communications Consultation

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Reliable Receptionist Communications Consultation

  1. 1. Customized Communications Consultation Copyright 2007 - Reliable Receptionist – All Rights Reserved
  2. 2. Getting started with Reliable Receptionist is Easy as 1-2-3 <ul><li>Define—You define the nature of your challenge and specific objectives. We define our capabilities. </li></ul><ul><li>Demonstrate—You demonstrate any particular services you require. We’ll demonstrate our capabilities and propose a customized solution. </li></ul><ul><li>Deliver—We work with you to develop a customized screening document, train our staff, and begin answering your calls using our Service2Sales System™. </li></ul><ul><li>  </li></ul>
  3. 3. Define – Your Situation <ul><li>What are you trying to accomplish? </li></ul><ul><li>About how many inbound calls do you get in a typical day? </li></ul><ul><li>How many different people in your company receive calls? </li></ul><ul><li>Do you have a need for appointment scheduling? </li></ul><ul><li>What other business processes can we help with? </li></ul>
  4. 4. Define – Reliable Receptionist <ul><li>A highly personalized, off-site telephone reception service. </li></ul><ul><li>A dedicated team of 3-4 receptionists trained to function as an extension of your staff. </li></ul><ul><li>Calls answered live, callers assisted, FAQ’s answered. </li></ul><ul><li>Calls you want privately announced, and seamlessly connected back to you on any phone number. </li></ul><ul><li>Customized business services including appointment scheduling, order placement, seminar registrations and more. </li></ul>
  5. 5. Demonstrate – Reliable Receptionist Your existing phone number… … rings to Reliable Receptionist on a dedicated number we provide.
  6. 6. Demonstrate – Reliable Receptionist We use a sophisticated Computer-Telephone system to provide… <ul><li>A wealth of information about your company </li></ul><ul><li>Train us like your own employee </li></ul><ul><li>Connections to key people in your company </li></ul><ul><li>Call handling </li></ul><ul><li>Products and Services </li></ul><ul><li>Connecting phone numbers </li></ul>
  7. 7. Demonstrate – Reliable Receptionist Thank you for calling, how may I assist you?
  8. 8. Demonstrate – Reliable Receptionist May I have your name, please? Will he know what this is regarding?
  9. 9. Demonstrate – Reliable Receptionist One moment, please. I’ll see if he’s available
  10. 10. Demonstrate – Reliable Receptionist I have Kathy Smith on the phone with a question. Would you like to take the call?
  11. 11. Demonstrate – Reliable Receptionist Kathy, what can I do for you?
  12. 12. Demonstrate – Reliable Receptionist I’m sorry, he’s not available right now. Can I offer you his voicemail?
  13. 13. Demonstrate – Reliable Receptionist <ul><li>You can communicate with our team throughout the day in all the ways you would your own receptionist regarding: </li></ul><ul><ul><li>Your schedule </li></ul></ul><ul><ul><li>Availability </li></ul></ul><ul><ul><li>Preferred contact number </li></ul></ul>I’ll be in my office until 11:00. After that forward all calls to my cell.
  14. 14. Demonstrate – How we do it
  15. 15. Service2Sales System™ We can create a customized screening document that outlines the top 5-10 most frequent issues and include specific instructions for the receptionist on how to handle them Issue Info Action <ul><li>Different types of calls that come in </li></ul><ul><li>Issues that come up on the phone </li></ul><ul><li>Provide receptionists with information to give the callers </li></ul><ul><li>Instructions or scripting information they need to gather </li></ul><ul><li>Connect the call </li></ul><ul><li>Schedule an appointment </li></ul><ul><li>Transfer to voicemail </li></ul>
  16. 16. Additional Services <ul><li>We offer a wide range of customized business services that include </li></ul><ul><ul><li>Appointment scheduling </li></ul></ul><ul><ul><li>Order placement </li></ul></ul><ul><ul><li>Registering seminars </li></ul></ul><ul><ul><li>and much more… </li></ul></ul>
  17. 17. What People Are Saying <ul><li>“ Reliable Receptionist has played an important role in helping Vasquez, Benisek & Lindgren project a professional image while controlling costs.  Your highly professional reception team screens, announces and seamlessly connects our calls to us in real-time for a fraction of the cost of an on-site employee.  We consider you valuable members of our team. It was a double bonus to find your service and have you guys so local.” </li></ul><ul><li>Eric Benisek, Partner – Vasquez, Benisek & Lindgren - Lafayette, CA </li></ul><ul><li>“ Reliable receptionist has helped us grow our practice significantly while controlling costs. They do a fabulous job assisting our callers and scheduling our appointments. They have provided us with cutting-edge technology that has streamlined our operation and greatly enhanced the professionalism of our office” </li></ul><ul><li>George Baloyra, DC, Beyond Chiropractic—Walnut Creek, CA </li></ul><ul><li>“ Since teaming up with Reliable Receptionist one year ago, I can focus on the critical daily tasks without constantly being interrupted with routine or non-applicable calls. Each caller is handled consistently and professionally. Reliable Receptionist has given us the image of being quite organized and much larger than we really are. I highly recommend their services to anyone looking to get back a piece of their day, or have the freedom to leave the office early, go on vacation, or out of town without having to worry that their phones are unattended.” </li></ul><ul><li>Sharon Hiebing, The Pool Doctor, El Sobrante, CA </li></ul>

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