1. KRISTIN MCCARTY
9534 Lorton Circle (317) 777-0469
Indianapolis, IN 46235 cricket8964@yahoo.com
CUSTOMER SERVICE
Relationship Building…Administration…Dispute Resolution
Friendly, hard working associate who has exceptional interpersonal skills and a talent to
work effectively with a wide variety of people. Other abilities include:
Training
Research
Organization
Time Management
Team Orientation
Problem Solving
Multi-tasking
Independence
Communication
BLACKBAUD, Indianapolis, IN, 2006-2015
Receptionist/Project Coordinator, 2014-2015
Coordinated communications among all departments, and greeted visitors.
Resolved problems with the delivery of more than 2,000 misdirected e-mails from
the Finance Department.
Provided administrative support to onsite manager, and handled manager’s duties
in her absence.
Processed a variety of customer and staff requests, simultaneously.
Verified account information for Sales Department.
Served on the Fun Committee to organize monthly social events for employees.
Lead Specialist/Marketing Assistant, 2006-2014
Transitioned into an off-site team when Blackbaud acquired e-Tapestry; a donor-
management software company for non-profits.
Helped relocate offices and organize employees throughout move.
Discovered up to 6,000 leads annually; twice as many as Blackbaud’s three-
person team in Charleston, SC.
Researched non-profit companies through Guidestar to provide Sales Department
with business leads.
Directed three webinars per week attended by up to 600 people annually.
KOHL’S, Indianapolis, IN, 1991-Present
Customer Service Associate, 2001-Present
Trained nearly 200 new associated annually.
Reconciled cash registers at closing and secured money for the next sales day.
Fielded customer questions and complaints, and processed defective merchandise.
Reconciled company credit card statement with receipts provided by managers.
Customer Service/Cash Office Associate, 1991-1996
Reconciled all transactions and prepared deposits for transfer to banks.
Handled customer returns, payments, credit applications and purchases.
Provided cashiers with cash and periodically collected cash from registers.
2. KRISTIN MCCARTY, Page 2.
(317) 777-0469
BALL MEMORIAL HOSPITAL, Muncie, IN, 1981-1988
Secretary, Nursing Office, 1982-1988
Provided administrative support to all the head nurses and directors.
Helped with scheduling and payroll in the Staffing Department.
Provided with clerical support to the new Hospice program.
Receptionist/Secretary, Personnel Office, 1981-1982
Collaborated with all departments in the hospital.
Updated all personal records, and maintained files.
Worked with a variety of people in a highly energized environment.
VOLUNTEER
Volunteer Walker/Runner, Race for the Cure, Indianapolis, IN
Treasurer/Board Member, Rainbow Connection Preschool, Calvary Baptist Church,
Indianapolis, IN
EDUCATION
Training with Blackbaud’s (SalesLogix) and e-Tapestry’s databases, Charleston, SC and
Indianapolis, IN