LaVell Nelson has over 10 years of experience in customer service, residential program management, and legal administration. He is currently pursuing a Master's degree in Legal Studies. His professional experience includes program specialist roles at Keystone Human Services and Community Services Group, where he oversaw residential programs and ensured licensing standards were met. He also has experience in customer service management at Macy's and Saks Off Fifth.

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L AV E L L . N E L S O N
3 7 0 1 C O N S H O H O C K E N AV E N U E A P T # 111 9 , P H I L A D E L P H I A , PA 1 9 1 3 1
2 6 7 - 2 6 9 - 7 5 1 5 • L AV E L N @ A O L . C O M
CORE COMPETENCIES
Customer Service - Team Building/Leadership - Organization & Staffing - Great Sense of
humor - Work with minimal to no supervision - Policy/Procedures/Metrics - Strong PC
skills (Word, Outlook, PowerPoint, etc) - Strong Written & Verbal Communication Skills
- Case Management - Patient Care - Energetic - Outgoing - Company Confidentiality
PROFESSIONAL EXPERIENCE
Keystone Human Services, Harrisburg, PA 2014 - 2015
Program Specialist
· Responsible for individual assessment, development, and facilitation of individual
and group activities in the areas of cognitive, affective, communication, physical,
prevocational, and adult daily living skills development in order to promote
greater independence, interdependence and community integration
· Writing of monthly and quarterly reports
· Scheduling of various appointments (meetings, medical, personal/leisure, etc)
· Chairing interdisciplinary meetings and working collaboratively with ancillary
agencies
· Monitors and ensures that the residence meets Licensing Standards
Community Services Group, Montoursville, PA 2012 - 2014
Program Specialist and Residential Supervisor
· Sole candidate to evaluate the PA DPW Medication Administration Program for
company-wide future trainings
· Responsible for the daily operation of a community residential program for
individuals with mental illness and/or mental retardation/intellectual and
developmental disabilities
· Responsible for individual assessment, development, and facilitation of individual
and group activities in the areas of cognitive, affective, communication, physical,
prevocational, and adult daily living skills development in order to promote
greater independence, interdependence and community integration
· Writing of monthly and quarterly reports
· Monitors and ensures that the residence meets Licensing Standards
· Designs the staff schedule for the work site and responsible for fairly delegating
tasks to all staff
· Conducts staff meetings to discuss menus, activities, and other concerns on a
regular basis
· Orients new employees to the agency and their site
PROFESSIONAL EXPERIENCE CONTINUED
Macy’s Inc, Neshaminy, PA 2007 - 2008
Service Star Manager / Sports Wear Specialist

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L AV E L L . N E L S O N
3 7 0 1 C O N S H O H O C K E N AV E N U E A P T # 111 9 , P H I L A D E L P H I A , PA 1 9 1 3 1
2 6 7 - 2 6 9 - 7 5 1 5 • L AV E L N @ A O L . C O M
· Observed and delegated task and responsibilities for employees
· Instrumental in the restructuring of the Customer Service department
· Influential in the creation of an improved customer service image and corporate
branding by identifying best sellers and key items
· Responsible for receipt of money for customer purchases and payments on
account
· Achievement of customer satisfaction through returns and refund adjustments
Saks Off Fifth, Philadelphia, PA 2004 - 2005
Customer Service Associate
· Instrumental in the restructuring of the Customer Service department
· Influential in the creation of an improved customer service image and corporate
branding
· Responsible for receipt of money for customer purchases and payments on
account
· Achievement of customer satisfaction through returns and refund adjustments
· Commercial voice-over for in store promotions
Philadelphia Municipal Court, Philadelphia, PA 2001 - 2004
Head Legal Clerk
· Processed Small Claims and Landlord Tenant Complaints
· Advised the public, attorneys, and judges on the correct procedures and policies
of filing after having an interview
· Preparation, organization and completion of over 100 client files daily
· Completed special projects for the Deputy Court Administrator on an as needed
basis
EDUCATION AND TRAINING
Kaplan University, Chicago, IL 2015-Present
· Masters of Science in Legal Studies
Lock Haven University, Lock Haven, PA 2009 - 2013
· Bachelor of Arts in English (Literature Track with Writing Emphasis)
· Certificate for a Minor in Environmental Studies
CPR Certified
· April 2014 - April 2016
· ID# GQ7N98
COMMUNITY SERVICE AND OTHER SKILLS
Central Mountain Youth Organization, Mill Hall, PA 2013 - 2014
Head Coach and Coordinator
IFL - Philadelphia Patriots, Philadelphia, PA 2006 - 2008

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L AV E L L . N E L S O N
3 7 0 1 C O N S H O H O C K E N AV E N U E A P T # 111 9 , P H I L A D E L P H I A , PA 1 9 1 3 1
2 6 7 - 2 6 9 - 7 5 1 5 • L AV E L N @ A O L . C O M
Semi Professional Football Player
· 2006-2007 Sportsmanship Of The Year Award winner
· Community Service at Children’s Hospital of Philadelphia (CHOP)
S.A.C.O Youth Football Organization, Philadelphia, PA 2005 - 2009
Head Coach and Coordinator