1. SRIDHAR MANOJ
Email:tnsm85@gmail.com
Phone: +91-9900895913
CAREER OBJECTIVE
 Looking forward for a role which will utilize the skills that I have earned with my curriculum and
my valuable past 5+ years of experience.
 To excel in the Technical arena, by constantly taking up challenging assignments and continuously
upgrading domain and personal skills.
EXECUTIVE SUMMARY
 Worked with IBM as Executive support under payroll of Appnomic systems Pvt Limited (Sept
2006-Aug 2007)
 Worked With Netapp as server engineer under payroll of Appnomic systems Pvt Limited (Aug
2008-Aug 2009)
 Deployed as System Engineer in XIME (Oct 2009-Feb 2012) under payroll of Appnomic systems
Pvt Limited (Aug 2008-Aug 2009)
 Currently deployed as L2 windows support (Cognizant Technology Solution) from Acropetal
Technologies, Bangalore from (Feb 2012 –to up to date)
PROFESSIONAL EXPERIENCE
Present Employer : Acropetal Technologies
Tenure : Feb 2012 – till date
Designation : Assistant Team Lead
Role : L2 Support Engineer
Project : IT IS Team Cognizant.
Proje ct de s cription
 Ticket handling of incidents based on priority.
 Working towards customer satisfaction

2. Responsibilities
 Installation, Configuration and trouble shooting of windows-XP, 7 and 2008
 Troubleshooting Outlook Issue’s
 Verification of Level 1 and Level 2 support delivery.
 Handling various application related issue’s
 Supporting the desktop and Laptop users in the organization
 Management of desktop OS or hardware to ensure standardizations
 Excellent Experience in MS outlook, and various type of Mail Client environment.
 Management of desktop OS or hardware to ensure standardizations
 Support for regular upgrades of various OS and desktop software
 Installation and reinstallation of all desktop software as required due to disk crashing formatting,
virus attack...
 Troubleshooting Citrix related issues
 Deploying Software Packages to Workstations/Users
 Good Knowledge about Bit locker
 Working on Ticketing tools, assigning and picking up tickets from Queues
 Installation and troubleshoot Active directory, DNS, DHCP
 Creating User id’s , email id’s , resetting the password’s in AD
 Adding and removing the User id’s from the groups
 Providing the Shared drive access to the users
 knowledge on SCCM 2007
 SCCM client installation and troubleshooting
 Ensure timely escalations are being done for all calls based on criticality of the problem
 Deploying OS images via Windows Deployment Services (WDS).
 Handling the calls and escalating accordingly Frequent monitoring of Incident requests and provide
the timely support and to maintain the customer satisfaction
 Handling the escalated incident (with the detailed report for the escalation) and following up till
closer.
 Performing random audit check on tickets(Appropriate ticket status,Troubleshooting,user updation)
to ensure Quality and provide feedback to the analysts
 Patches updates on MacAfee and SCCM
 Handling desktop request from Users and provide support on priority
 Providing remote support to the users various tools like Dame ware
 Lotus Client configuration

3. REWARDS & ACHIEVEMENTS
 Received many appreciations from various stake holders.
STRENGTHS
 Able to think critically and logically under pressure to resolve technical issues.
 Able to take initiative and work in a fast-paced high-stress environment while balancing
multiple demands, addressing shifting priorities, and maintaining focus
 Passion for resolving customer issues with a demonstrated sense of accountability and a proven
record of high customer satisfaction.
 Strong comprehension skills and phone etiquette, with the ability to assess the most effective
media source to best resolve the customer’s issue.
 Able to handle and own escalated customer and partner issues throughout the Service Request
lifecycle with empathy.
 Expresses the right level of urgency based on customer impact. Demonstrates ability to send
timely communications based on Severity/Impact as defined by Microsoft.
 Demonstrates a basic understanding of Active Directory
 Ability to develop comprehensive descriptions of technical issues.
 Humble to work towards perfection.
ACADEMIC PROFILE
 BSc in IT from Kuvempu University, 61.2%,
 Diploma Holder in Electricals and Electronics from KIET, 49%
 Completed Advanced Computer Course from CMS, Bangalore
IT FORTE
Operating systems : Microsoft Windows 7, Server 2003, 2008
MS-office : MS Word/ Excel/ Access & PowerPoint

4. PERSONAL PROFILE
Name : Sridhar Manoj
Date of Birth : 17-08-1985
Marital Status: Married
Languages : English, Kannada, Hindi and Marathi
Interests : Listening to music
Address : Seppings Road, Bharathinagar, Bangalore-01