1. Name: Wasim Akram Email id: wasimemi666@gmail.com
Highest Qualification: MCA Mobile: 8698198276 7709057042
OBJECTIVE
To become a successful professional in the field of Information Technology.
To associate myself with an organization where my skills and abilities can be utilized at its best
and I can deliver my best effort for the development of the organization and myself
PERSONAL SKILLS
 Good analytical skills and problem solving abilities and creativities.
 Hardworking, team player.
 Willingness to learn, quick learner.
ACADEMIC CREDENTIALS
Qualification Branch/Discipline
University/
Board
Year of
Passing
% Marks
MCA Management Pune 2015 61
BCA Management Rajasthan
University
2012 71
12th Arts State Board 2009 70.77
10th General State Board 2006 57.50
PROJECT
 Project title- Building of Clusters Suitable for Lab Experimentation in Educational
Institutions with in built provision for Fail-Over Using Minimum Hardware Component.
• Operating System- Window 7, Win server 2008.
• VMware products: Vsphere, Vclient
VMware Products:
 VMware vsphere
 VMware Vclient
 VMware workstation

2. PROFESSIONAL EXPERIENCE
 Organization: Wipro InfoTech, Pune.
Designation: DesktopEngineer (DL1)
Duration: 28th June 2015 to till date.
(Franchisee – Pyramid solutions Pvt. Ltd. Noida)
Skills:
 Handling client and customer escalations on phone
 Extensive knowledge in Microsoft Windows Platforms windows server 2008, windows
server 2012 , Active Directory, DHCP,DNS,WSUS,Hyper-V,
 Provide technical support to dial-up clients on daily basis
 Proficient in handling escalated calls and providing level 1 Technical Support to end-
users.
 Outlook configurations and support.
• Well experienced in corporate desktop support environment.
• Proficient with Microsoft Office Packages.
• Provide day-to-day Assistance to systems' users
• Ability to multi-task under pressure.
• Excellent customer facing skills.
 Ability to explain clearly the technical procedures to customers.
 Responsible for e-mail system and Internet Information Server, meeting employee and
customer needs 24/7
 Tolerance, Problem solving
Professional Skill:
 Setup desktop computers and peripherals and test network connections
 Communicate USbank team for syncada process for citrix issue.
 Resolving the issues over the telephone and by email.
 Recommended new updates and changes required by the clients
 Responsible for configure and test any new hardware and software
 . Analyze, Install, Modify, and Repair PC Software, Operating Systems.
 Responsible for Update all latest Patch Services.
 Installation and Configuration of SCCM on client machine.
 Configuration of Microsoft Outlook using Exchange server.
 Troubleshooting basic Operating system problems without formatting.
 Joining the Computers to Domain and Local System Administration.
 Maintenance and troubleshooting of DELL, HP, WIPRO systems.
 Installing and configuring of MacAfee Antivirus.
 Maintenance and troubleshooting of HP Printers.
 Remote support through remote desktop tool such as Lync,BOMGAR.
 Configuring and Troubleshooting of AVAYA and CISCO Phones.
 Resolving Application issues like Citrix, Vmware.
 Installation and configuration of Citrix and vmware.
 Provide technical support for VIP users.
 Provide technical support to more than 3000 Desktops & over 100 Laptops.
 Work as system admin in Syncada process for 1 month.

3. Training Certificate
 MCSA
 MCITP
 A+
 N+
PROCESS SUPPORT
 Telstra
 British Telecom
 Levis
 Harman
 Syncada
 Bell aliant and Bell Canada
 Talent Transformation
PERSONAL INFORMATION
Date of Birth : 10th August, 1990
Gender : Male
Marital Status : Unmarried
Language known : English, Hindi
Current Address : Busheri complex, near poona college,Pune-411001
Mobile No : 8698198276, 7709057042
DECLARATION
I hereby declare that all furnished information made here are true and correct to the best of
my knowledge and belief.
Place: Pune Wasim Akram