1. ABHAY MISHRA
Contact: +91 9810415147 E-mail:abhaymishraa53@gmail.com
WINDOWS PROFESSIONAL
Seeking challenging assignments with growth oriented organizations across the
Industry.
3.5 Years +EXPERIENCE
 Working as L2 Desktop Support Engineer with Onward Technology Pvt.
LTD from Jul 2013.
 Worked as Desktop Support Engineer with Choice Solution Ltd. from April
2012 to Jun 2013 At Moser Bare Ltd.-Okhla -Head Office.
Onward Technology Pvt. LTD.
Duration- SEP 2014 to Till Now
Profile: - L2 desktop Support Engineer
CLIENT: XL INDIA BUSSINESS SERVICES PVT LTD.
Job Responsibilities
 Installation and managementof Windowsserver 2003, 2008 and 2012.
 Domain Knowledge (group and work) .
 Creating Users accountin the active directory.
 Monitoringthe servers’performancein the domain.
 Daily checking of monitoring& alerting systemsin the Physical datacenter.
 Perform timely Patch managementas per the Schedule and deploying
released patches through server.
 Monitoringnewly added machinesin network &deployingantivirus.
 Helpingremote engineer for troubleshooting & installation of antivirus.
 WindowsOSIncident/Production Management.
 Escalation of calls to differentsupport teams.
 To co-ordinate with the appropriateteams for call resolution.
 Coordinatingwith differentlinesof services with SLA.
 User Ticket routingto appropriategroup.
 Coordination and communication withall stake holdersin respect to critical
issues or tickets.
 Ownership of tickets till its closure.

2. Onward Technology Pvt LTD.
Duration - July2013 to 2014
Profile:-FMS Engineer
Client site: XL India Business Services Pvt. Ltd.
Job Responsibilities
 ProvideVIP user’s supportlike(VP,AVP & Seiner Managers)
 Installation & Configuration windowswithdiffirentapplnication .
 Intallation configuation & Troubleshooting of Printers& Scanner .
 Configuring Microsoft outlook for user and troubleshooting Mail Problem.
 Knowledge of PST ,OST and troubleshooting .
 Profile related issue in outlook and user profile.
 Providing Video conferencing Support from different location.
 Responsible for all internet related issues.
 Knowledge of DNS, DHCP and Active Directory.
 Performing troubleshooting on assigned ticket and resolve the problem.
 Handling various types of package installation & networking technologies.
 Configuring ,managing & securing resources s (User’s printer’s and folders)
 Responsiblefor analyzing complex problems&providing effective solutions.
 Resolve the escalation of customer complaint & if it is possible to arrange the
hardware part for the customer.
Choice Solution Ltd.
Duration - April 2012 to Jun 2013
Profile : L1 DESKTOP SUPPORT ENGINEER
Client - MOSER BARE LTD-Okhla -Head Office
Job Responsibilities
 Providinguser level Support: - Installation, configuration, troubleshooting
and administration of Desktops, Laptopsand Printers.
 Excellent temperament to multi- task and coordinate various activities
under high pressure & time constraints and Troubleshoot any hardware,
software and network related issues within least possible time.
EDUCATIONAL& PROFESSIONALCREDENTIALS:-
 BCA (Bachelor of Computer Application ) completed in 2011 from
M.C.R.P.V. University
 12thpassed from Allahabad Board (U.P.)in 2008.

3.  10thpassed from Allahabad Board (U.P.)in 2005.
 Preparingfor MCSC
TECHNICAL SKILLS .
Hardware:Assembling, Maintenance, Trouble-shooting of computers as well
as Installation of switches, Modems & Hubs and Basic Computers Electronics.
Installation :Windows XP, Vista, Windows 7, Windows 8 and windows 10,
Windows 2003 /2008 Server etc., & other application software .
Operating Systems:Windows XP/Vista/7 and window 8, Windows Server
2000, 2003, 2008 and windows server 2012.
Date of Birth: 10 July 1989
Present:- H. No. - 342/2, Aali Vihar, Sarita Vihar, New Delhi- 110069
Language Proficiency: English& Hindi
ABHAY MISHRA