1. Manmeet Singh
Mail ID – manmeet2702@gmail.com
Mobile – 07987160702
Managerial assignments in the areas of Operations Management / Team Management with an organisation of high repute.
CORE COMPETENCIES
Operations Management
 Mapping clients’ requirements and coordinating in developing and implementing processes in line with pre-set the
guidelines.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximise customer satisfaction level.
 Managingoperations for rendering and achievingquality services;providingfirstline customer support by answering queries
& resolving their issues through emails, letters and direct calls.
 Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on
improvements and achieving higher customer satisfaction metrics.
Team Management
 Leading, trainingand monitoringperformance of the team members for maintainingexcellencein the serviceoperations.
 Evaluating effectiveness of training & development programs; formulating or reviewing training strategy and determining
appropriate instructional methodologies and formats.
 Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of
organisational goals.
CAREER CONTOUR
HOUSING.com (Real Estate Portal) 28 Jan-2014 to 20 oct 2016
Manager (Operations & Support)
Key Responsibilities Handled:
 Handling 35 team of Collection executives and property Verifiers in Delhi and Faridabad
 Tracking the performance on regular basis. Conducting performance reviews of the team and providing inputs on
customer handling skills
 Provide Functional Support and Direction to the team members.
 Implementation of Quality Monitoring process and Training processes.
 Maintaining call reports in hardcopy as well as CRM on daily basis.
 To provide good quality of service to the customers as well as clients.
 Increasing Productivity (=Output/Input) of team.
KNOWLEDGE AND SKILLS
 Good written and verbal communication skills.
 Able to motivate the Team and ensure achieving the set targets.
 Good mentoring and motivating skills..
 Exposure of Training Team on New Products across the co. Spectrum

2. PACIFIC AUTOMATION (PROJECT DONE OF ‘CMM’ JABALPUR) 1ST
JAN-2013 to Dec - 2013
Team Lead (Operations-Installation & Support)
Key Responsibilities Handled:
 Handled Team of 20 Technical support engineers in MP
 Experience in hardware, drivers installation, PC assembling, troubleshooting, upgrades, repair & maintenance.
 Implementation of systems.
 To provide any hardware/software related solution in a given timeline
 Maintains network virus scanning software.
 Work done on (4 location), systems installation (29 systems), maintenance and troubleshooting with LAN.
 Tracking the performance on regular basis.
 Provide Functional Support and Direction to the team members.
 Implementation of Quality Monitoring process and Training processes.
NEXT EDUCATION INDIA (P) LTD. OCT-2010 to Oct-2012
Team Lead (Operations-Customer Service)
Key Responsibilities Handled:
 Handling Team of 20 Technical support engineers in all over Maharashtra.
 “Hardware, Network and E-Learning software Service Provider at all over INDIA in Digital Education Sector. Creating
and Managing Digital classrooms.
Clint : Different Public School
Products/Project Name : E- Learning software & Hardware
Operating System : MS Windows 2007 Prof.
Interactive Board : Promethean Board installation and support
 Experience in hardware, software, Projector and drivers installation, PC assembling, troubleshooting, upgrades, repair
& maintenance.
 Implementation of systems.
 To provide any hardware/software related solution in a given timeline
 Handled all escalations related with companies product.
 Maintaining call reports in hardcopy as well as CRM on daily basis.
 To provide good quality of service to the customers as well as clients.
 To coordinate with clients to get the identified issues resolved on real time basis.
 Taking care of Vendor Management
 Problem resolution and implementation of new systems and technologies and stabilizes LAN network with maintenance
at Switch net Technologies.
 Work done on (4 location), systems installation (29 systems), maintenance and troubleshooting with LAN.
 Up-gradation of the software on the systems at a regular interval of time
 Tracking the performance on regular basis.
 Provide Functional Support and Direction to the team members.
 Implementation of Quality Monitoring process and Training processes.
 To maintain customer satisfaction.

3. KNOWLEDGE AND SKILLS
 Good written and verbal communication skills.
 Able to motivate the Team and ensure achieving the set targets.
 Good mentoring and motivating skills..
 Exposure of Training Team on New Products across the co. Spectrum
SAISUN GROUP OF COMPANY MARCH-2007 to APRIL-2009
SYSTEM ANALYST
Key Responsibilities Handled:
 Maintenance & Troubleshooting of Operating system
 Troubleshoots network connection problems like cabling and workstation configuration issues.
 Adding/Removing devices.
 Managing Database in PC (MS Office) & MS Outlook
 Maintenance of peripheral devices attached to LAN (e.g. Printers, Scanner).
 Maintains network virus scanning software.
 Created new user accounts and implementation of disk quotas
 Handled the entire problem in local area network
Project Done
Worked as a Team leader in OFB Board project under HCL COMNET LTD.
 Server antivirus installation
 Troubleshooting of all the system in GCF ,GIF , VFJ Factory
Technical Certification
 JCHNP (Hardware/ Networking) Certified from JETKING.
Qualification
Sr. No Course Board/University Year of
Passing
1 B.Com RaniDurgawatiUniversity,Jabalpur. 2009
2. Higher Secondary Board of Secondary Education M.P 2007
3 High School Board of Secondary Education M.P 2005
PERSONAL DOSSIER
Father Name : Harjeet Singh
Date of Birth : 27th
Feb- 1989
Current Location : JABALPUR
Home Town : Jabalpur (MP)
Contact :7987160702
Hobbies : Singing