1. Vishal Bhagwan Rampure
SR. 215 SP Infocity,
Hadapsar, Tal. Haveli, Email:vishalrampure0@gmail.com
Pune 412 308 Mob.No. 9960806651
Objectives
To work in a motivated organization where my personal skills and technical knowledge
would be utilized and to achieve my personal growth through organization’s process.
Professional Experience
IBM India Pvt. Ltd.
(11th Nov. 2008 to 21st June 2010)
Senior Technical Customer Representative
ADP India Pvt. Ltd.
(7th July 2010 to till date)
Senior Technical Associate
Responsibilities: Support Function
 Service Desk:
 Resolving Service Desk Tickets for Support Center & WFN Portal.
 Impersonating user access to troubleshoot the client issues.
 Creating Gemini / TFS Case, per requirement.
 Providing the user access (DIT, FIT, Staging) to BU Developers.
 Handling weekly Service Desk & TFS calls with BU Developers.
 Looking for an opportunity for new transitions in Service Desk
 Creating the Service Desk solutions & updating it on ADPworks.
 Providing Training & Support for new comers in Service Desk.
 Quality:
 Audit for all Task & update FMS (Feedback Management System).
 Perform RCA for External errors. Prepare monthly RCA reports.
 Handling Client Escalations.
 Conduct Quality sessions to share Quality Reports & Error trends with Team.
 Work along with Training Team for AHT revision & SLA.

2.  Innovation:
 Work with BPI Team collates data points to support feasible idea.
 Conduct BU calls to work on submitted ideas of the team.
 Preparing Team Innovations report.
 Presenting Innovation report in monthly Team meetings.
 Training:
 Collaborate with training team for smooth transition of new tasks.
 Perform Audit for newly trained associates & provide timely feedback.
 Mentor trainees during On Job Training period.
 Conduct Process Knowledge Test, Evaluate Trainees performance.
 Prepare checklist which will help in YE tasks.
Leading Projects & New Tasks Transitioned
 Service Desk
 Payroll Schedule Changes, Bonus Payrolls, Out Of Sequence Payroll Schedule.
 5 tasks in Comprehensive Services.
 Super Rep.
 Split Wrap Changes
 Dedicated CSR matrix
Major Achievements
 21 Ideas got considered & implemented in the process till date.
 AOQ (Associate of the Quarter): 2 AOQ awards
 Star of the Month: 15Star of Month awards
Trainings Attended
 Train the Trainers
 Stellar services
 Advance Excel.
 Time Management
 Business Etiquettes & Communication
 Email Etiquettes
 OBL (Outbound Learning program for Team Building).
Technical Skill Set
 Microsoft WindowsServer 2008-2012 R2
 Install and configure Windows Server 2008 and 2012

3.  Implement AD DS, Manage AD DS objects, Automate AD DS administration
 Implement IPv4 and IPv6, Implement DHCP and DNS
 Implement local storage and Share files, Group Policy and printers
 Implement server virtualization with Hyper-V role in Windows Server 2008-12R2
 Manage user and service accounts. Maintain Active Directory Domain Services
 Optimize file services, Configure encryption and advanced auditing, Configure
Printers.
 Deploy and maintain server images. Implement Update Management.
 Configure and manage High availability
 Configure file and storage solutions, Hyper-V Replica
 Implement business continuity and disaster recovery.
 Manage Virtual Machine Movement. Configure network load balancing (NLB)
 Configure the Active Directory infrastructure
 Networking CCNA:
Routing Protocol:
 Configuring and troubleshooting Static, RIP, OSPF, EIGRP, Default Route,
Summarization, Authentication, Route Filtering, and Distribution.
 Basic Knowledge of IGP, BGP, MPLS.
Switching Protocol:
 Configuring and troubleshooting VLAN, VLAN Trunk, VTP, STP, RSTP, MSTP,
HSR, Switch Securityand IPMulticasting.
 Good Knowledge of Access List.
TCP/IP Protocol:
 Good understanding of OSI and TCP/IP model including conceptual knowledge
of ARP, ICMP, IPv4, IPv6, TCP, UDP protocol.
 Knowledge in VLSM, CIDR, Sub netting.
 Other Skills:
 Basic knowledge of Linux and SQL Queries
 Basic knowledge of C, C++
 Basic knowledge in SAP HR Module
 MS-office
 US Payroll & Tax, Digital Certificate setup
Place: Pune Vishal B. Rampure
Date: